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Rats in eurocamp mobile

135 replies

bec81 · 10/08/2024 00:47

Help, I'm freaking out. We are staying in a eurocamp mobile home, campsite in Holland. Eurocamp has accommodation on site, but another company run the site, which is brilliant. We're on day 3. This afternoon and evening we have had a rat coming into the cupboard. When we saw the signs first (bread eaten in cupboard) we went to the eurocamp reception. We were told, tough sh*t that's camping, and that the campsite is full, they can't move us. They put in a plug in noise thing and left us to it. He has since been back, full on gnawing and clattering about in/around the same kitchen cupboard (which has been emptied out), mm from my 6 year olds sleeping head. I'm on high alert, staying in the kids room, I know I won't sleep a wink waiting for him to return. I can't stay here tomorrow. The kids will be devastated if we have to go home tomorrow, they've been absolutely loving it and have so many plans for the next week. What can we realistically do if they won't move us and we can't stay here? We don't have money to stay somewhere else and hope for eventual (probably unlikely) reimbursement.

OP posts:
SunshinyDay1 · 10/08/2024 11:34

@dayswithaY it's classic mumsnet

peebles32 · 10/08/2024 11:24

I used to work for Eurocamo years ago and all the staff are students getting pissed. 👀 if they could not find me alternative accommodation then I would want putting up I. A hotel for a couple of nights. You are on holiday!!!! Should be having the time of your life.

WittyFatball · 10/08/2024 11:02

Make a huge fuss.

I had a different issue with a eurocamp mobile a few years ago (drains not working) and had a full refund for the accommodation.

FoodieToo · 10/08/2024 10:43

Oh you poor thing !! We are huge Duinrell fans , have been many times ! We are also from Ireland .
I would not be able to stay one second with a rat . I am TERRIFIED !!

Could you move into Amsterdam and even stay in a youth hostel or similar the next two nights ?
If you return to Duinrell , I recommend the Premium Duingalows . We used Eurocamp the first few times till we discovered the Duingalows .

dontstopmenowimhavingagoodtime · 10/08/2024 10:39

dayswithaY · 10/08/2024 10:21

Hilarious that some people think OP should get in her car and find the nearest hardware store to stock up on wire wool, gaffer tape, rat traps, poison and hard plastic food containers.

Then spend her days decanting food, sealing up a hole and putting poison down in a small space with children and food around. Happy holidays!

Doesn’t matter if its a rat or a hedgehog, something is getting in, making a noise and eating food. This is a caravan, not a canvas tent on the ground.

Of course you go back to that lazy arse on reception and demand some action, take photos, email higher up, put it all over Trip Advisor, make a big fuss.

Don’t attempt any DIY pest control, this is terrible customer service - do not accept this treatment.

I’ve worked in retail and the louder people shout the quicker they get dealt with.

Edited

Exactly!

OP
should solve Eurocamps issue?

I don't think so!

SunshinyDay1 · 10/08/2024 10:37

I thght so even the main site isn't great with customer service when I was there a lady had a really nasty accident in the pool and they doesn't care.
Op look at efteling and see if you can afford to go there for a couple of nights, there are v good cheap hotels 10 mins walk form it also
It's all far superior to durinell.

bec81 · 10/08/2024 10:35

Yes, it's duinrell.
The manager onsite offered us alternative accomodation from Monday. My husband is on the phone with eurocamp Ireland now. I've taken the kids to the pool

OP posts:
dayswithaY · 10/08/2024 10:35

bec81 · 10/08/2024 10:26

I haven't a notion of doing that. Didn't even bring a car.

No criticism of you @bec81 just sympathy. It would be my worst nightmare.

SunshinyDay1 · 10/08/2024 10:35

Lazy arsed reception is just about right. Most sites have handy men on site.

GoBackToPartyCity · 10/08/2024 10:32

Is it Duinrell? I saw someone else complaining about rats this week.

CatStoleMyChocolate · 10/08/2024 10:32

Is it Duinrell? A few people have had this, according to the official tips and hints Facebook group. Definitely worth kicking up a stink. They should be able to move you to alternative accommodation. I would threaten them with the Dutch version of environmental health - it’s not “normal”.

SunshinyDay1 · 10/08/2024 10:30

Op which camp! Is this duirenell?

You need your refund and money now so you can look elsewhere.

There are so many good sites in Netherlands, have you looked at efteling as well? You could stay on site or book a hotel in the town and get day tickets.

No one at Europe camp knows you don't have followers!!

And mumsnet is a site of several million users.
Every single camp site I've stayed in we always book direct with the owners and it's the best accmd, more spaced out. We walked past euro camp and canvas and it's always more crammed in etc.

oakleaffy · 10/08/2024 10:28

@bec81 It seems a shame to pack up early if your children are having a lovely time.

The Rat must obviously be getting in somewhere, is there no way if a staff member blocks up the exit/entry hole that you will feel safe enough to stay til Monday?

I do understand you feeling upset, especially around food, but it seems sad for the children if they are having a lovely time to cut it short.

WellExactly2 · 10/08/2024 10:27

Please tell me it's not Beekse Bergen

Justrolledmyeyesoutloud · 10/08/2024 10:26

bec81 · 10/08/2024 01:19

Me too, I'm terrified of them and disgusted by them in equal measure. I'm devastated for the kids. They are having the holiday of their lives, absolutely loving it and planning all their activities, there's so much to do here, they've barely broken the back of it.

If you're not scared of rats, you don't understand. I saw 2 the other day inna country park, minding their own business but it totally ruined my day. Gutted for you.

bec81 · 10/08/2024 10:26

dayswithaY · 10/08/2024 10:21

Hilarious that some people think OP should get in her car and find the nearest hardware store to stock up on wire wool, gaffer tape, rat traps, poison and hard plastic food containers.

Then spend her days decanting food, sealing up a hole and putting poison down in a small space with children and food around. Happy holidays!

Doesn’t matter if its a rat or a hedgehog, something is getting in, making a noise and eating food. This is a caravan, not a canvas tent on the ground.

Of course you go back to that lazy arse on reception and demand some action, take photos, email higher up, put it all over Trip Advisor, make a big fuss.

Don’t attempt any DIY pest control, this is terrible customer service - do not accept this treatment.

I’ve worked in retail and the louder people shout the quicker they get dealt with.

Edited

I haven't a notion of doing that. Didn't even bring a car.

OP posts:
bec81 · 10/08/2024 10:23

cestlavielife · 10/08/2024 10:01

Rat huge or small mice?
Unless seen visually you don't know it is rat.

But ask to be moved unit.

A rat. I don't know what size

OP posts:
dayswithaY · 10/08/2024 10:21

Hilarious that some people think OP should get in her car and find the nearest hardware store to stock up on wire wool, gaffer tape, rat traps, poison and hard plastic food containers.

Then spend her days decanting food, sealing up a hole and putting poison down in a small space with children and food around. Happy holidays!

Doesn’t matter if its a rat or a hedgehog, something is getting in, making a noise and eating food. This is a caravan, not a canvas tent on the ground.

Of course you go back to that lazy arse on reception and demand some action, take photos, email higher up, put it all over Trip Advisor, make a big fuss.

Don’t attempt any DIY pest control, this is terrible customer service - do not accept this treatment.

I’ve worked in retail and the louder people shout the quicker they get dealt with.

GreenIvyy · 10/08/2024 10:20

moggiek · 10/08/2024 01:10

Copy your post and paste it as a comment on the Eurocamp FB page. Hopefully, that will stir some bugger on to sort it out for you! Absolutely shameful.

Absolutely and also tag Daily Mail in too. That should set the fire to take action. Document everything and take lots of pictures.

rats/mice etc are not a given when it comes to camping. Ive never in my life ever seen them/had an issue when camping

VJBR · 10/08/2024 10:20

bec81 · 10/08/2024 10:19

Thank you. They are offering us an alternative from Monday. No way can I stay there for 2 more days. There is talk of a refund and sorting us out to go home 😔

Oh that would be such a shame for the kids. Are you there on your own or with a partner?

bec81 · 10/08/2024 10:19

TartanJambo · 10/08/2024 10:16

There was a post last week on the unofficial Eurocamp supporters Facebook page about rats at a different accomodation. The replies were telling the poster to settle for nothing less than an accommodation change, and to put in an official complaint online at eurocamp.

Edited

Thank you. They are offering us an alternative from Monday. No way can I stay there for 2 more days. There is talk of a refund and sorting us out to go home 😔

OP posts:
bec81 · 10/08/2024 10:16

marmaladeandpeanutbutter · 10/08/2024 09:46

I'd be horrified as well, but surely full on "bawling crying" is a bit much, especially around children.

The kids were asleep.
I'm not usually a crier, and there's very little in life I'm afraid of, but rats are one of them. Especially when they are so close to my sleeping children

OP posts:
TartanJambo · 10/08/2024 10:16

There was a post last week on the unofficial Eurocamp supporters Facebook page about rats at a different accomodation. The replies were telling the poster to settle for nothing less than an accommodation change, and to put in an official complaint online at eurocamp.

cestlavielife · 10/08/2024 10:01

Rat huge or small mice?
Unless seen visually you don't know it is rat.

But ask to be moved unit.

Andthereitis · 10/08/2024 10:01

bec81 · 10/08/2024 01:47

I'm not on social media, deleted all my accounts years ago. I'll reopen or open new ones tomorrow, but my posts may not have much clout without any followers. I'll tag eurocamp though

Trust pilot is often most effective.