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Rats in eurocamp mobile

135 replies

bec81 · 10/08/2024 00:47

Help, I'm freaking out. We are staying in a eurocamp mobile home, campsite in Holland. Eurocamp has accommodation on site, but another company run the site, which is brilliant. We're on day 3. This afternoon and evening we have had a rat coming into the cupboard. When we saw the signs first (bread eaten in cupboard) we went to the eurocamp reception. We were told, tough sh*t that's camping, and that the campsite is full, they can't move us. They put in a plug in noise thing and left us to it. He has since been back, full on gnawing and clattering about in/around the same kitchen cupboard (which has been emptied out), mm from my 6 year olds sleeping head. I'm on high alert, staying in the kids room, I know I won't sleep a wink waiting for him to return. I can't stay here tomorrow. The kids will be devastated if we have to go home tomorrow, they've been absolutely loving it and have so many plans for the next week. What can we realistically do if they won't move us and we can't stay here? We don't have money to stay somewhere else and hope for eventual (probably unlikely) reimbursement.

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bec81 · 11/08/2024 09:56

There were absolutely no hotels to be found last night, we had hoteliers in 3 different cities ringing around looking for a room for us. And nowhere on site either. Which I find amazing, like what would be done if there was a fire or gas leak in one of them. We spent way too much of our holiday on the phone between being on hold with eurocamp and calling around hotels, we've decided we're just going to have to stay until tomorrow when we move to a new area of the site and spend as little time as possible here in the mobile. Absolute disaster but we're not going to let it ruin the kids holiday, or our own

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BetteLaSwet · 11/08/2024 09:38

How are you doing OP?

BeachBabbler · 10/08/2024 15:46

Sorry I can't help with hotels or anything, though I am absolutely horrified on your behalf (!) but just wanted to say, if you DO find somewhere to move for the 2 days: don't empty the fridge, don't even move all your stuff, just move the essentials (and anything vulnerable to rats I guess Confused) and TELL them you are leaving stuff in the old cabin and will move it to the new cabin on Monday. So much easier for you to pack a small bag with 2 days worth of stuff for the hotel - and no reason to lose your fridge stuff either. Put anything like cereal, bread, biscuits etc that the rat could get into in the fridge too for now.

ThatTimeIKnewFamousPeople · 10/08/2024 15:39

Ah what shit for you OP! I would go full on nuclear and threaten to sue etc, surely they can't just absolve themselves of responsibility?? Also - all suggestions of duct tape/poison/steel wool etc are clearly insane

MollyRover · 10/08/2024 15:30

I'm seeing things close by on TripAdvisor. Check Wassenaar.

bec81 · 10/08/2024 15:06

MollyRover · 10/08/2024 14:03

@bec81 where are you looking for hotels? There are definitely ones closer to Duinrell than an hour away. Did you ask Eurocamp to find one?

Nothing at such last minute unfortunately

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Fucketbucket · 10/08/2024 14:26

What a nightmare OP.
There are hotels coming up on booking.com for leiden and the Hague. Failing that you should find something in Amsterdam, loads for the kids to do there too and easy to get to on the train.

MollyRover · 10/08/2024 14:03

@bec81 where are you looking for hotels? There are definitely ones closer to Duinrell than an hour away. Did you ask Eurocamp to find one?

GoBackToPartyCity · 10/08/2024 13:55

Will they move you to another Eurocamp? We would recommend TerSpegelt if that’s an option.

bec81 · 10/08/2024 13:29

NotMyCircus123 · 10/08/2024 13:21

I have stayed with Eurocamp many a time and done several seasons (a good few years ago now) as a "campsite courier" (on site rep) in my late teens. I have never experienced this on either side and would be mortified and completely unable to relax.

Sounds like the staff onsite were very unhelpful. I assume protocol is still similar: you could ask to speak to their area manager, ask for their maintenance staff to visit or contact head office in the UK.

No one needs this stress on holiday! Whilst they may be fully booked I would argue this is a problem they need to solve for you as it could potentially be a health and safety issue!

I spoke too soon, we can't find a hotel. Eurocamp are not helping, just leaving us to sort it. What a waste of holiday days

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bec81 · 10/08/2024 13:27

Frogmarch89 · 10/08/2024 12:58

It might not even be a rat, mice are loud! I'd assume mouse unless I saw a rat.

Happened to us in a cottage in Wales could hear them through out the night and droppings in kitchen. We were super clean when preparing food and told the owner. Now we won't stay there again but we didn't leave because of it.

Can you get hold of mousetraps or anything? Or try and block the entry?

It's not a mouse

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NotMyCircus123 · 10/08/2024 13:21

I have stayed with Eurocamp many a time and done several seasons (a good few years ago now) as a "campsite courier" (on site rep) in my late teens. I have never experienced this on either side and would be mortified and completely unable to relax.

Sounds like the staff onsite were very unhelpful. I assume protocol is still similar: you could ask to speak to their area manager, ask for their maintenance staff to visit or contact head office in the UK.

No one needs this stress on holiday! Whilst they may be fully booked I would argue this is a problem they need to solve for you as it could potentially be a health and safety issue!

Delphiniumandlupins · 10/08/2024 13:20

Can you leave stuff in the fridge to be moved to the new van on Monday? Anything that will go off you could offer to neighbours. Will you have a fridge at the hotel (for food that doesn't need cooking)?

Frogmarch89 · 10/08/2024 12:58

It might not even be a rat, mice are loud! I'd assume mouse unless I saw a rat.

Happened to us in a cottage in Wales could hear them through out the night and droppings in kitchen. We were super clean when preparing food and told the owner. Now we won't stay there again but we didn't leave because of it.

Can you get hold of mousetraps or anything? Or try and block the entry?

bec81 · 10/08/2024 12:54

StarlightLady · 10/08/2024 12:43

Is the hotel too far away to return to the site during the day? You are technically still resident there.

Yea, it's an hour each way in the bus and or €80- 90 return in a cab

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StarlightLady · 10/08/2024 12:43

bec81 · 10/08/2024 12:41

We will definitely make it an adventure for the kids. They are giving out about having to leave their new friends and miss out on some of the activities, which can only be a great sign that they are having a fab holiday. And we'll have a full week without the housemates when we return

Is the hotel too far away to return to the site during the day? You are technically still resident there.

bec81 · 10/08/2024 12:41

We will definitely make it an adventure for the kids. They are giving out about having to leave their new friends and miss out on some of the activities, which can only be a great sign that they are having a fab holiday. And we'll have a full week without the housemates when we return

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StarlightLady · 10/08/2024 12:38

Pleased you are sorted OP. If you have not moved out yet, maybe they can offer a fridge to store your food.

ls there a market or supermarket nearby where you can get dome cold things for dinners?

l know it’s all a pain in the bum, but see it as a little adventure, enjoy the hotel and exploring the “new” town.

bec81 · 10/08/2024 12:27

Thanks yes, we had done a big shop a few days ago, didn't think to keep receipts though so they say without receipts we won't be compensated. We were given a budget for the hotel, we have found something in a nearby city just within that price range, it will be expensive to eat there, but we will have to as we won't be able to cook in the hotel

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NCfor24 · 10/08/2024 12:23

@bec81 keep all your receipts etc and make sure you claim it back from them.
Hope the rest of the holiday goes well for you all

dontstopmenowimhavingagoodtime · 10/08/2024 12:18

bec81 · 10/08/2024 12:16

They are putting us up in a hotel, if we can find one, for the next 2 nights. More expense of taxis, eating out, throwing out food in our fridge etc, missing out on 2 days on site with the kids. And then they'll move us on Monday. Not ideal but better than going home.

They need to compensate you for all the extras. You should not be out of pocket.

But hope it goes well.

bec81 · 10/08/2024 12:16

They are putting us up in a hotel, if we can find one, for the next 2 nights. More expense of taxis, eating out, throwing out food in our fridge etc, missing out on 2 days on site with the kids. And then they'll move us on Monday. Not ideal but better than going home.

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fiorentina · 10/08/2024 12:09

When we had issues on a eurocamp holiday we contacted head office for help when the site staff couldn’t resolve it.

Can you buy a sonic rat repeller from the hypermarket?

CatStoleMyChocolate · 10/08/2024 11:59

There is plenty of rat-free accommodation available at Duinrell, we stayed in one (a Comfort mobile on Middenveld, if that helps…). They need to move you. There is clearly a problem with rats in a particular part of the site and they need to grip it!

AuntieDolly · 10/08/2024 11:46

Surely they have a maintenance team onsite who could sort this until you move on Monday?

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