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Parents being scammed - advice urgently needed!

37 replies

Neighneigh · 09/08/2024 21:49

Sorry to put this in aibu, am a long time member of Mumsnet, very much need some advice.

I've just discovered that earlier this week a roofer knocked on my parents door and my mum has signed two pieces of paper - one she doesn't have any more and one is a quote for roofing works to £2400. She went to the bank to transfer from savings to current account to pay, they told her not to do it. Happened to be a police officer there and they said the same. Scaffolding has appeared on the house and the roofers are coming back on Monday. Money is still in parents account.

I cannot think that a legit company would be available so quickly (they are in south England) and am v v concerned that this is going to go horribly wrong. Their roof is a bit knackered and my mum is desperate to get it fixed which is why she's agreed to it. She is mid 70s, dad late 70s, I suspect theres some early signs of memory loss at best in both of them (saw them two weeks ago and was starting to worry before this happened!).

Parents have not handed over any money yet. I am three hours away. If I can get there on Sunday can I tell these people to fuck off? Can I lie and say I have power of attorney, and they don't even have that much money? If my mum has signed a contract how the hell can I get them out of it? If the scaffolding is up is that them technically starting work?

Any advice v much appreciated.

OP posts:
loropianalover · 09/08/2024 21:59

Neighneigh · 09/08/2024 21:57

@loropianalover yes they have a website but the company was only established in June - alarm bell number 15! I think I need to be there, you're right (and take dh)

So sorry for your trouble OP. No harm calling local police in your mums area tomorrow and letting them know, they may have previous complaints about this ‘company’.

We unfortunately had similar situation with my grandparents years ago with a group of Travellers, a lot of shouting and threatening between them and uncles before they would leave. Would it be possible for your mum and dad to go somewhere else Monday morning? It can be a hard thing for elderly to get over seeing scenes like that.

suburburban · 09/08/2024 21:58

Yes this happened to MIL in Home Counties. It was unbelievable and very similar to what you are saying

EbbandTheWanderingHearts · 09/08/2024 21:57

To add, they also showed my parents a website which made them think they were legit.

Neighneigh · 09/08/2024 21:57

@loropianalover yes they have a website but the company was only established in June - alarm bell number 15! I think I need to be there, you're right (and take dh)

OP posts:
JackGrealishsCalves · 09/08/2024 21:56

I would find out the cost of the scaffolding and offer them that and tell them to take it down immediately.
That way they are being paid for "work done" so they can't say you owe them.
If you can find a reputable scaffolder who will give you a rough idea of cost that would tell you how much you should pay.
Ideally you tell them to piss off and don't give them anything but I'd be worried they'd intimidate your parents.
Either that or see if you can get a community officer round on Monday when they are due to come back.

EbbandTheWanderingHearts · 09/08/2024 21:56

Bastards scammed my elderly parents out of £5000 doing similar. The bank called the police when Dad went to withdraw £3k more. 😡 I'd round up every make relative and be waiting for the roofers and tell them in no uncertain terms to fuck off to the far side of fuck and never return. My Dad never really recovered from it tbh.

Neighneigh · 09/08/2024 21:55

@marmiteandtoasts thank you, the bank showed mum and video explaining it all but that was after she'd signed whatever she's signed. I will research the 14 day cooling off period thank you. Can't believe this! I've also asked a more local friend to ask builder mates if they have heard of them. The company has a website and is on companies house but only set up in June.

OP posts:
loropianalover · 09/08/2024 21:54

Can you find the company online?

Be there Monday morning and don’t let them start work.

Smartiepants79 · 09/08/2024 21:53

Have you googled the company?
Age UK for advice?

Octonaut4Life · 09/08/2024 21:53

Contact your local trading standards officer

marmiteandtoasts · 09/08/2024 21:53

Fairly sure there is a 14 day 'cooling off' period. Could the bank give advice?

LivingDeadGirlUK · 09/08/2024 21:51

Is there a contact number on the contact you can call?

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