I agree fully, for the most part the GP service is completely broken and not working. The number of people I've known, who've been fobbed off and turned away from their gp (usually with a prescription for some basic med or pain relief) is astounding. And then they've ended up in A&E when a serious condition has been overlooked and escalated to critical.
It seems you have to almost harass them into seeing you, nevermind taking your symptoms seriously or referring you to a specialist. Their seems to be a common theme of not listening to the patient properly, not examining them thoroughly and premature diagnosis - just deciding it's the most common trivial ailment and ignoring the possibility of anything more serious.
There was my 20 year old friend who'd been to his gp endless times since he was 17, complaining of hip pain. GP just kept giving him stronger and stronger pain meds. Until he collapsed and went to hospital, where they discovered he'd got a tumor in his hip, but it was too late for anything but palliative care. He just made it to 21. Or my best friend who was fobbed of by GP as having IBS, despite being incredibly ill and passing blood for months. GP never examined her properly or looked at blood test results properly. In the end she got so weak she could barely function. I nagged and nagged her to call 111 and they told her to get straight down to A&E. They discovered advanced ulcerative colitis (normally takes years to progress to that bad), and an immediate colectomy was the only option left that could be done. Thankfully it was successful. She's switched GP since, but the new one seems no better - 6 weeks to get an appointment, and that's just a telephone appointment, forget seeing them face to face.
I know quite a few more horror stories like that unfortunately. I actually think GP surgeries should be shut down - half the GPs moved into pharmacies and the other half put in hospitals. It's tragic, but NHS 111 telephone service seems better than what GP's can offer these days.
Having said all that, my own GP surgery has been absolutely brilliant. They recently came top in my county on patient satisfaction survey, and they totally deserved it.