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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think travel insurance is an utter scam?

232 replies

ragingruby · 02/08/2024 13:20

Before taking out annual travel insurance, declared health conditions of menopause and insomnia - both managed by medication. Have had some issues recently with piles. Got anusol from GP to manage.

About to travel later this week. Rang to advise of Insurance company, Staysure, re new condition (as their documentation notes you have to). They said they will continue cover but not for the pre-existing conditions and neither for the recent condition, the latter of which they said don't just emerge suddenly so I must have known about the piles for some time and hadn't told them.

I'm like 'what???'. I've just told you!

They wouldn't budge.

So, despite previously insuring the conditions of insomnia and menopause, both of which are being managed, they've decided now not to. Apparently I'm covered if I die and need repatriation or for medical aid if in a car crash though I suspect they will say if I was driving, I was likely not to have had enough sleep!

Not going to renew my cover with them next year. Renaming Staysure as 'StayAway'. What's the point?

OP posts:
BigAnne · 02/08/2024 14:26

@Peridot1 You have to declare anything that requires prescribed medication over the previous year even if it was short term. Was told this by the Post Office travel insurance agent.

BIossomtoes · 02/08/2024 14:23

Peridot1 · 02/08/2024 13:25

Why on Earth would you declare insomnia, menopause or piles???

I get insomnia. I’m menopausal. And I have had piles at times. I have never felt those needed to be declared. I had had treatment for breast cancer and I declared that obviously.

Same. It’s absolutely bonkers to declare minor ailments.

Turfwars · 02/08/2024 14:23

Turmerictolly · 02/08/2024 14:14

I'd also add that the GHIC card is good. We didn't have to pay hospital costs as it was an emergency (Europe).

It's very handy, unless the public system is shit in the destination country then you'll really wish that you had the travel insurance for a private hospital.

Travel Insurance would also cover things like an interpreter, or extended accommodation for a partner or re-arranging missed flights / medicalised equipment or assistance on flights due to that hospital stay that the GHIC wont cover.

Moier · 02/08/2024 14:21

Yes you have to declare everything or the insurance becomes void.. even if you end up needing treatment for something else like a fall or something you caught on holiday.
Read all the small print.

lavenderlou · 02/08/2024 14:20

You have to declare every reason you've visited a GP in the last two years. Some are completely irrelevant but insurers have access to your medical records and can (and will) avoid paying out for the most spurious of reasons.

pinacollateral · 02/08/2024 14:19

I wouldn't have declared any of those things as medical conditions for travel insurance. They are nowhere near serious enough .

Turfwars · 02/08/2024 14:17

Ace56 · 02/08/2024 13:59

I would never have thought to even mention those conditions, especially menopause and piles. It would be like mentioning you have a cold! Insomnia maybe I would’ve mentioned if I was on long-term medication for it. Still though, the likelihood of you needing medical treatment abroad for any of these conditions is very slim.

Anything you saw your GP for and anything they prescribed medications or treatment for, it's prudent to declare it.

If, to take an example the lady above who has lung disease but not on medication, if she ended up hospitalised with any sort of breathing illness, her travel insurance would not cover her as it was diagnosed by a GP and she didn't declare it, medication or not.

The OP is not going to land in hospital with insomnia, but the medications she's taking might say, be a crucial factor in any driving accident if that drug was proven to cause impairment. Or if her menopause meds have known side effects that could result in hospital care, that's where those small things can become an expensive problem.

There's also the flip side that many hospitals abroad LOVE to see an insured person coming. I got a UTI on a two week package holiday once. I went to a local GP who insisted I go to the hospital. All I needed was an antibiotics prescription but the hospital was insistent on admitting me and putting me on a drip and "it's ok because you have insurance". They will do a full (expensive) work up for things you never needed and not care that you might get rebilled by the insurer when you get home.

When I travel I set up a whatsapp group with DH and add in the flight & hotel details and documents, travel insurance documents and the emergency number for the insurer all in it so it's on us at all times. Pictures of passports as well.

The most important thing to remember in any medical emergency is to call the emergency travel insurance line immediately so that they can coordinate the best care you need and prevent hospital from artificially inflating the bill.

taxguru · 02/08/2024 14:16

cardibach · 02/08/2024 14:01

Menopause isn’t a medical condition. Neither is insomnia (unless a symptom of something). Piles, yes, but being covered or not for them is neither here nor there.

But if you've seen a GP for it or are on drugs for it, it HAS to be declared. You have to answer the questions honestly. And one of the questions asks whether you've consulted a GP - regardless of why, the answer is YES!

Turmerictolly · 02/08/2024 14:14

I'd also add that the GHIC card is good. We didn't have to pay hospital costs as it was an emergency (Europe).

Turmerictolly · 02/08/2024 14:06

We were on the phone to Staysure for over two hours trying to get insurance. Because two of us were waiting for tests for minor conditions, we had all pre existing excluded. Unfortunately in the two weeks we were away, dh had a problem necessitating hospital treatment with knock on costs, missed flights, hotel etc. We will claim but have little hope of the claim being successful ( we have never claimed on insurance before).

cardibach · 02/08/2024 14:01

taxguru · 02/08/2024 13:37

Because the conditions of insurance require you to declare all medical conditions, visits to GPs, drugs you're taking, hospital admissions, etc etc. It's not up to the individual to decide what they do and don't need to know.

The algorithm behind the health screening questionnaire is remarkably complex and links to massive databases of risks based on prior claims, publicly available datasets, medical research, etc etc. Not only the "risk" that a condition may cause a cancellation or require medical treatment, but also the "cost" of that risk based on destination, type of holiday, hospitals/doctors cost in each country, etc.

ALL insurance requires FULL declaration of all material/relevant facts. It's what you sign/agree when you take out insurance.

Menopause isn’t a medical condition. Neither is insomnia (unless a symptom of something). Piles, yes, but being covered or not for them is neither here nor there.

taxguru · 02/08/2024 14:00

Ace56 · 02/08/2024 13:59

I would never have thought to even mention those conditions, especially menopause and piles. It would be like mentioning you have a cold! Insomnia maybe I would’ve mentioned if I was on long-term medication for it. Still though, the likelihood of you needing medical treatment abroad for any of these conditions is very slim.

Again, it's about answering the questions. If you went to the GP for a cold, then you'd declare the GP consultation. If you bought a bottle of Benylin from Asda, then you wouldn't as there isn't a question for that!

Turfwars · 02/08/2024 14:00

Roozkitty · 02/08/2024 13:56

Do insurance companies have unfettered access to your medical records?? This is very surprising. What has happened to doctor/patient confidentiality? (I'm not in the UK, may be different there)

They don't have access to them, but if you claim for medical reasons they will request your full medical history. You can refuse this obviously, but you won't progress your claim and will get stuck with your medical bills abroad.

taxguru · 02/08/2024 13:59

Roozkitty · 02/08/2024 13:56

Do insurance companies have unfettered access to your medical records?? This is very surprising. What has happened to doctor/patient confidentiality? (I'm not in the UK, may be different there)

If you make a claim, part of the claim is signing to agree for them to have your medical records. If you don't sign that agreement, you can't make a claim. They can't access your medical records without your agreement.

Ace56 · 02/08/2024 13:59

I would never have thought to even mention those conditions, especially menopause and piles. It would be like mentioning you have a cold! Insomnia maybe I would’ve mentioned if I was on long-term medication for it. Still though, the likelihood of you needing medical treatment abroad for any of these conditions is very slim.

taxguru · 02/08/2024 13:58

BobbyBiscuits · 02/08/2024 13:48

Menopause isn't an illness? Piles, you can buy the cream from any pharmacy. Though I do know how painful it can be. I guess you could need a mobility scooter or something if they were so bad you couldn't walk. Insomnia, again I'd say that's not worth mentioning.
But they are notorious for dropping you in it if you withhold even the trivial.

It's all about answering the questions. If you've been to the GP about piles or the menopause, then it has to be declared, because they specifically ask about consultations with GPs.

If there's a question asking whether you've ever bought over the counter cream for piles, then you'd have to answer yes. If there isn't such a question, then you don't need to declare. Except if there's another question somewhere asking whether you've had piles, or whether you've bought over the counter cream (which there isn't!).

It's all about answering the questions honestly. Not making your own decision about what they need to know!

Roozkitty · 02/08/2024 13:56

Do insurance companies have unfettered access to your medical records?? This is very surprising. What has happened to doctor/patient confidentiality? (I'm not in the UK, may be different there)

ragingruby · 02/08/2024 13:55

Peridot1 · 02/08/2024 13:32

@taxguru - but most women of a certain age are menopausal. That is just bloody obvious. Why does it need declaring?

I said the same about piles to them - that many women were likely to have experienced these if they'd been pregnant/given birth. They wouldn't shift.

OP posts:
taxguru · 02/08/2024 13:55

@LuckysDadsHat

Insurance will try and get out of paying for anything.

They really don't. They "try and get out" paying for unsubstantiated claims and where there has been negligence or failure to disclose.

We've made numerous insurance claims over the past 40 years. One, for example was when our family business was robbed of cash at knifepoint. Another was car insurance when a neighbour didn't put his handbrake on and their car rolled into ours writing it off, another car one was when I was hit by a flying cow (I kid you not, it was first hit by a lorry coming in the other direction which made it temporarily airborne), we've claimed for a tree falling into our garden causing damage during a storm, we've claimed for our house being burgled, we've claimed for two holidays which we had to cancel due to health conditions meaning we couldn't travel, I've claimed for loss of passport, driving licence, cash and cards when I was pick-pocketed in Rome, we've made claims under tradesmens/suppliers insurance when they've caused damage to our house. No problems at all with any of the claims. Yes, it's a pain in the arse filling in the claim forms, providing invoices for proof of purchase of stolen items, providing proof of loss, providing proof of medical conditions requiring holiday cancellation, providing photos of damage etc etc., and of course generally the pain in the arse of having to keep phoning them due to them being slow and incompetent, but at the end of the day, every single claim we've made has been paid out.

By contrast, my brother was most put out when his suitcase was lost on a flight and the insurance firm wouldn't pay out for his lost Rolex watch, designer sunglasses, expensive camera equipment, etc. Not that he ever had those items, he thought he'd get away with claiming for them anyway! Inevitably they asked for proof of purchase, which he couldn't supply as he'd never bought them! Funny thing was that they refused to pay out for the stuff he did genuinely lose as they refused the whole claim because of the fraud he tried to commit!

ragingruby · 02/08/2024 13:54

ToWonderWhyIBother · 02/08/2024 13:32

I'm preparing to be flamed here but what the hell here goes....

Why on earth would you let your insurance company know that you have insomnia, menopause or piles !!! all of them are unlikely to cause you to have a medical emergency on holiday that you would need treatment for.

Now me on the other hand, I have liver disease (no medication) and never mentioned to insurance company, a growth on my lung (no diagnosis of cancer yet) no medication and again never mentioned to insurance company and have oestoporosis again no meds and never mentioned to insurance company.

If I need to have treatment for the growth or need meds for the liver disease then yes I will have to declare but up until then i'm happy to wing it.

In the event of a medical claim, they'd want access to your health records ... and your non-disclosure risks invalidating your claim

OP posts:
ragingruby · 02/08/2024 13:53

titchy · 02/08/2024 13:31

What's the issue with them being excluded? Are you really anticipating needing to claim for insomnia? Confused

I think if you had been the GP about it and it is recorded on your records, and you were the driver of a car accident and claiming, they would interrogate you regarding your claim. If they found you'd not declared this but it was on your health record, based on Staysure's response to me, it'd potentially invalidate your claim

OP posts:
ragingruby · 02/08/2024 13:50

Taxgurut - yes. This.

OP posts:
ragingruby · 02/08/2024 13:49

Dartmoorcheffy · 02/08/2024 13:29

Why on earth would you put piles and menopause on there. 🤣

There's a drop down box and the conditions are there to click.

OP posts:
ragingruby · 02/08/2024 13:48

Heatherbell1978 · 02/08/2024 13:27

I have insomnia, menopause symptoms and occasionally get piles. Of course I wouldn't declare them because not one of those would require urgent medical abroad or be things likely to cause other issues. You've either chosen a dodgy insurer or have taken the declaration of existing health conditions too far.

It was Staysure - a supposedly reputable company. There is a drop down box to declare conditions. Menopause, Insomnia and haemorrhoids are all there. I didn't declare the last one at the time of taking it out as they've only arisen in the last few weeks and I went to the GP. I subsequently told them. Staysure's point was that I should have told them earlier.

I am pretty sure they'd go through your medical record with a fine tooth comb if you had to claim and find something you had not declared and then invalidate your claim, even if it wasn't relevant.

OP posts:
BobbyBiscuits · 02/08/2024 13:48

Menopause isn't an illness? Piles, you can buy the cream from any pharmacy. Though I do know how painful it can be. I guess you could need a mobility scooter or something if they were so bad you couldn't walk. Insomnia, again I'd say that's not worth mentioning.
But they are notorious for dropping you in it if you withhold even the trivial.