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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think travel insurance is an utter scam?

232 replies

ragingruby · 02/08/2024 13:20

Before taking out annual travel insurance, declared health conditions of menopause and insomnia - both managed by medication. Have had some issues recently with piles. Got anusol from GP to manage.

About to travel later this week. Rang to advise of Insurance company, Staysure, re new condition (as their documentation notes you have to). They said they will continue cover but not for the pre-existing conditions and neither for the recent condition, the latter of which they said don't just emerge suddenly so I must have known about the piles for some time and hadn't told them.

I'm like 'what???'. I've just told you!

They wouldn't budge.

So, despite previously insuring the conditions of insomnia and menopause, both of which are being managed, they've decided now not to. Apparently I'm covered if I die and need repatriation or for medical aid if in a car crash though I suspect they will say if I was driving, I was likely not to have had enough sleep!

Not going to renew my cover with them next year. Renaming Staysure as 'StayAway'. What's the point?

OP posts:
rwalker · 03/08/2024 06:58

with insurance you get what you pay for go elsewhere and be prepared to pay

Mindymomo · 03/08/2024 06:56

Basically any medication for a condition that you take needs to be included, no matter how small. I phoned ins Co to inform them about an abscess I had which was treated fine, but obs a new condition, they charged £50 to add condition and another £40 to issue new policy. My friend is trying to get money back from a cancelled holiday to Spain as she had Covid and was too ill to travel. Ins Co wants all her records, proof of Covid, GP letter, who are in no hurry issuing, she feels like giving up trying to claim.

CormorantStrikesBack · 03/08/2024 06:54

I worry about this with Dd who has a list of health conditions inc.

previous pulmonary embolism now on blood thinners
ehler Danlos syndrome which is a connective tissue disorder
endometriosis
coeliac disease
POTS which is a neurological disorder affecting bp and heart rate, can cause fainting
fibromyalgia.

we obviously declare everything and pay a fortune (£200 for two weeks last time). But the insurance states anything connected to those conditions isn’t covered.

well seeing as her conditions cover connective tissue which is present in every body system, then coeliac which is the digestive system, endometriosis which covers everything gynae and the blood thinners, clotting issue which covers all her vascular system I’m not sure what is left to be covered. Car accidents and broken bones maybe??? They could link anything to her health issues if they wanted. Whether they would or not I have no idea.

MrsKeats · 03/08/2024 06:38

Menopause is not a disease.
Heavens.

icclemunchy · 03/08/2024 06:31

HRT isn't unusual no but I'm guessing it has side effects/contraindications? And it'll be those that they're worried about rather than the menopause itself.

There's always going to be the odd few who mention something small just because they're there, and whilst a little unfair for those people as a benchmark for what's considered pre-exsisting it's not a bad one.

ragingruby · 03/08/2024 05:58

icclemunchy · 03/08/2024 05:06

I think the assumption that if it's bad enough to go to the gp for then it should be considered pre-exsisting is far enough tbh.

After all, most people don't go to the gp for "normal" piles or the occasional headache or menopause with no symptoms. They treat with otc meds at home

It was while I was seeing the GP about something else that I mentioned it, so I didn't go for piles per se. It was incidental to the main problem.

Re menopause - loads of women I know are receiving hrt for this so not unusual really

OP posts:
icclemunchy · 03/08/2024 05:06

I think the assumption that if it's bad enough to go to the gp for then it should be considered pre-exsisting is far enough tbh.

After all, most people don't go to the gp for "normal" piles or the occasional headache or menopause with no symptoms. They treat with otc meds at home

ragingruby · 03/08/2024 04:39

@Puzzledandpissedoff

*sorry, meant to say not INDIRECTLY related to insomnia, menopause or piles

OP posts:
ragingruby · 03/08/2024 04:35

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Erm ... nope, I'm not. Have you read the full thread by any chance and seen what others have said about the importance of declaring everything?

OP posts:
ragingruby · 03/08/2024 04:34

scissy · 02/08/2024 23:08

@Merro I use insurancewith. Bear in mind depending on the condition they may not be particularly cheap compared to your current quote either - but they are required by law to refer you to other insurers if their price is high so you can get other quotes. They did for us but ironically they turned out to be the most sensible coverage vs cost wise for us as a family. The comparison list was helpful as it told you which medical screening database each provider uses - there's one I much prefer over another!

Can you say which one? It'd be really useful.

OP posts:
ragingruby · 03/08/2024 04:33

Puzzledandpissedoff · 02/08/2024 19:55

they insist on excluding the conditions I'd honestly advised them about!

This is the bit I don't understand
However silly/trivial it seems I can just about see them excluding something you hadn't told them about, but presumably you asked why they've now excluded something you had advised them of and which was previously covered ... so what did they say?

FWIW I have an annual policy with Staysure myself, and had to advise them of a "new" issue just a couple of months ago. As it happens there was nothing extra to pay for this one, but there was never any question of cancelling existing cover for other conditions, which is why I'm confused over hat's happened to you

Staysure said they had a blanket policy of excluding everything that was pre-existing when I told them about the new condition of piles. They wouldn't accept piles were a new condition as apparently they emerge over time and 'don't just suddenly appear'. At that point, I was so fed up with them I asked what exactly were they covering me for. Broken leg - fine; repatriation if I died - fine... as long as these things were not related directly or INDIRECTLY (wtf!) to a fracture or being deadHmm

OP posts:
Rycbar · 03/08/2024 01:25

fiftyandfat · 02/08/2024 19:41

He should have declared everything that would be on his medical records. The first thing insurers do if you make a claim is look at your gp record. If there is anything on there that you have not declared, your policy is invalid. It doesn't matter what it is. By not declaring it you have not accepted the t&c.

Yes that’s my point. He didn’t do this so I was giving another example to everyone asking why OP declared things like menopause.

scissy · 02/08/2024 23:08

@Merro I use insurancewith. Bear in mind depending on the condition they may not be particularly cheap compared to your current quote either - but they are required by law to refer you to other insurers if their price is high so you can get other quotes. They did for us but ironically they turned out to be the most sensible coverage vs cost wise for us as a family. The comparison list was helpful as it told you which medical screening database each provider uses - there's one I much prefer over another!

BloodyHellKenAgain · 02/08/2024 22:27

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

SlightlygrumpyBettyswaitress · 02/08/2024 22:00

I have worked in insurance long enough so know that you

  1. declare everything. Anything you take tablets for, anything you are waiting for an appt for and consider every question as if they have your medical records in front of them
  2. in reality you should view it as should the worst happen, it will cover medical and repatriation.
  3. Thank god my dad took it out the day before he travelled to the state, 10 days in intensive care plus repatriation was the best part of 250k, 20 years ago.
daisypond · 02/08/2024 21:51

If you are on any medication, you need to tell them - that includes HRT. Any doctor or hospital visits need to be mentioned. I’ve had breast cancer twice, am ongoing drug treatment, take statins for high cholesterol and take anti-anxiety medications. Husband has had cancer twice. All declared and covered by Staysure.

Merro · 02/08/2024 21:50

@scissy would you mind telling me which insurer you use?

I have multiple conditions which means I pay a very high premium.

FranceIsWhereItsAt · 02/08/2024 21:47

I can't believe how many people don't know that you have to tell your insurer about ANYTHING which is on your medical records. Failure to do so, gives them a get out, which could literally cost you THOUSANDS of £'s. This has been covered on TV many times, on programs like 'Rip Off Britain'. So, be warned, it's easier to tell them EVERYTHING, than to raise thousands when you're abroad, in hospital, and need to be flown home, but don't have the money.

Korblimee · 02/08/2024 21:43

I travelled with someone who’d had a serious stroke. Whilst away they had their first seizure. We were fully covered for a week in hospital and repatriation, total bill £5k.

scissy · 02/08/2024 21:42

Sounds like Staysure are the issue here OP. Due to family circumstances we have to use a more specialist travel insurer for our annual cover and have done from multiple years. DH had a new diagnosis partway through the year. Our insurer was happy to add it to the policy (although due to the new risk we did have to pay an additional amount for the rest of the policy validity). I had also forgotten to declare DD's hayfever, but that was added at no extra cost.
Both have been agreed despite being new or previously undeclared by accident.
Although so far we haven't had to claim...

pasta · 02/08/2024 21:41

Merro · 02/08/2024 21:38

They don't specifically ask about medical conditions but you'll find somewhere there's a clause you accept that says you have declared any. I would ring them and declare now, you'll probably have a bit extra to pay but not much. It's the big stuff like heart, cancer history that really bumps the cost up.

As to which company is better. They're only tested when you need to claim and it's very hard to find reviews of claims. These big companies are very proactive on inviting reviews from people who have purchased policies, usually all good which gives a false impression.
When you make a claim it's not staysure or Aviva or whoever who deal with it, it's all outsourced to a couple of claims handling companies.

Thank you, that's really helpful.

Cosyblankets · 02/08/2024 21:40

Oganesson118 · 02/08/2024 21:29

Considering that my travel insurance recently paid over £1000 when I needed medical care in Turkey, I wouldn’t call it a scam.

I flew home in an air ambulance with a parent
That was not a scam either.
Neither was the hospital stay or the mri and pet scans that preceded it

Merro · 02/08/2024 21:38

pasta · 02/08/2024 20:54

I have just checked the travel insurance I took out for a holiday in Italy next month. I wasn't asked about pre-existing medical conditions and the policy says it won't pay out for 'claims related to pre-existing medical conditions'.

I am menopausal, a bit insomniac and have had long covid, all of which are on my medical records. I have also had my blood pressure checked and found to be okay in the past couple of years.

I am happy to pay more to have these things covered but can't quite see how they would be relevant. What should I do?

They don't specifically ask about medical conditions but you'll find somewhere there's a clause you accept that says you have declared any. I would ring them and declare now, you'll probably have a bit extra to pay but not much. It's the big stuff like heart, cancer history that really bumps the cost up.

As to which company is better. They're only tested when you need to claim and it's very hard to find reviews of claims. These big companies are very proactive on inviting reviews from people who have purchased policies, usually all good which gives a false impression.
When you make a claim it's not staysure or Aviva or whoever who deal with it, it's all outsourced to a couple of claims handling companies.

Oganesson118 · 02/08/2024 21:29

Considering that my travel insurance recently paid over £1000 when I needed medical care in Turkey, I wouldn’t call it a scam.

lavenderlou · 02/08/2024 21:25

Cosyblankets · 02/08/2024 21:21

Are there different strengths of Anusol? The GP gave you this when you can just buy it at B and M? Did you not try this first?
Sorry if that's a daft question but if I can just buy something in a discount shop I'm not going to the GP.

There is a stronger one but you can usually buy it over the counter, not necessarily have it prescribed.

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