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Share your dilemmas and get honest opinions from other Mumsnetters.

To think travel insurance is an utter scam?

232 replies

ragingruby · 02/08/2024 13:20

Before taking out annual travel insurance, declared health conditions of menopause and insomnia - both managed by medication. Have had some issues recently with piles. Got anusol from GP to manage.

About to travel later this week. Rang to advise of Insurance company, Staysure, re new condition (as their documentation notes you have to). They said they will continue cover but not for the pre-existing conditions and neither for the recent condition, the latter of which they said don't just emerge suddenly so I must have known about the piles for some time and hadn't told them.

I'm like 'what???'. I've just told you!

They wouldn't budge.

So, despite previously insuring the conditions of insomnia and menopause, both of which are being managed, they've decided now not to. Apparently I'm covered if I die and need repatriation or for medical aid if in a car crash though I suspect they will say if I was driving, I was likely not to have had enough sleep!

Not going to renew my cover with them next year. Renaming Staysure as 'StayAway'. What's the point?

OP posts:
EveryKneeShallBow · 03/08/2024 18:17

taxguru · 02/08/2024 13:55

@LuckysDadsHat

Insurance will try and get out of paying for anything.

They really don't. They "try and get out" paying for unsubstantiated claims and where there has been negligence or failure to disclose.

We've made numerous insurance claims over the past 40 years. One, for example was when our family business was robbed of cash at knifepoint. Another was car insurance when a neighbour didn't put his handbrake on and their car rolled into ours writing it off, another car one was when I was hit by a flying cow (I kid you not, it was first hit by a lorry coming in the other direction which made it temporarily airborne), we've claimed for a tree falling into our garden causing damage during a storm, we've claimed for our house being burgled, we've claimed for two holidays which we had to cancel due to health conditions meaning we couldn't travel, I've claimed for loss of passport, driving licence, cash and cards when I was pick-pocketed in Rome, we've made claims under tradesmens/suppliers insurance when they've caused damage to our house. No problems at all with any of the claims. Yes, it's a pain in the arse filling in the claim forms, providing invoices for proof of purchase of stolen items, providing proof of loss, providing proof of medical conditions requiring holiday cancellation, providing photos of damage etc etc., and of course generally the pain in the arse of having to keep phoning them due to them being slow and incompetent, but at the end of the day, every single claim we've made has been paid out.

By contrast, my brother was most put out when his suitcase was lost on a flight and the insurance firm wouldn't pay out for his lost Rolex watch, designer sunglasses, expensive camera equipment, etc. Not that he ever had those items, he thought he'd get away with claiming for them anyway! Inevitably they asked for proof of purchase, which he couldn't supply as he'd never bought them! Funny thing was that they refused to pay out for the stuff he did genuinely lose as they refused the whole claim because of the fraud he tried to commit!

Gosh, you’ve been unlucky! I’m in my 60s and have never made an insurance claim.

wutheringkites · 03/08/2024 16:49

@daisypond

Really? You don't say. If you read op's posts you'll see she was annoyed that her insurer won't cover death or injury costs in relation to her piles.

wutheringkites · 03/08/2024 16:48

@LuckysDadsHat

I made that comment in response to ops posts at 04.33 and 04.39 where she seemed to express annoyance that the insurer won't cover death or injury costs in relation her piles.

Towelin · 03/08/2024 16:37

I always take insurance, always declare everything, with a very exhaustive list. However, many years after a hernia operation, my GP happened to mention my endometriosis and adhesions. First I'd heard of it. Apparently it was seen when they did my hernia repairs. So it has been on my gp record for years. I never declared it, ever, so presume if I'd needed to claim on my travel insurance back then, it would have been turned down. Things like that concern me. You don't know (and don't declare) what you don't know.

Bodeganights · 03/08/2024 16:31

LuckysDadsHat · 03/08/2024 15:55

Don't be an obtuse idiot. If you read the thread then everything has to be declared if you have seen a Dr for it within the past 2 years. It is nothing to do with the initial illness and something happening to that when away on holiday.

Dont be so rude. No need. Some of us are just taking the piss out of the system.

Polarnight · 03/08/2024 16:27

GCAcademic · 02/08/2024 13:38

Menopause isn’t a medical condition! It’s a natural stage of life. It would be like declaring puberty!

Tell that every woman thinking they're "peri" at 38 and being incensed that they're being denied meds for what they think is life threatening

I wouldn't have declared any of that to the insurers

daisypond · 03/08/2024 16:27

wutheringkites · 03/08/2024 15:01

What do you think is going to happen?

Some kind of freak accident that involves you dying while applying anusol in an airplane toilet?

Getting hit by a car and breaking your leg while getting some air during a menopausal hot flush?

That is not how insurance works.

daisypond · 03/08/2024 16:25

ragingruby · 03/08/2024 14:19

It would appear so - at least for Staysure ... I don't know about other companies though. An earlier poster warned that many of them belong to the same big company but I wouldn't know where to start with trying to find that out. Staysure would state it's their underwriters that set the policy so I guess it might involve a bit of detective work as to who underwrites which company's policy.

What annoys me is that they market themselves as being accommodating re health changes.

I’ve done a new insurance quote today, declared my cancer, DH’s cancer, my high cholesterol and medications, my anti-anxiety medication and history. Everything we have seen either a hospital medic or GP about in two years. Completely covered, including those conditions, no probs, for a year, all Europe for £100 all in. That’s Insurance With.

Bodeganights · 03/08/2024 16:05

LuckysDadsHat · 03/08/2024 15:53

You have not been to a health professional about any of those things so no you do not need to declare.

It's really not hard! Seen a health professional within 2 years, yes declare. Not seen a health professional you don't need to.

Never said I haven't been to GP about these things.
The bruises on my legs were noted because I was in for something else. They saw the bruises, asked about them and got my shrug as a response. No idea if it's in my notes or not.

The eyesight, well no not my GP obviously, no one sees GPs about eyesight do they? But sure I've been for an eye test. GP wont know about that and it wont be in my notes.

And my knee, around 3 and a half years ago I went about my knee, still waiting for any referrals or anything really.

So again, disclose or not disclose. All academic anyway cos I've not been abroad since 2017 and I'm not likely to for a few more years yet.

NeverDropYourMooncup · 03/08/2024 16:01

Oblomov24 · 03/08/2024 14:31

I too think that's a scam. How can they not cover pre existing conditions?

Because Insurance is legitimised turf accounting, bookies without horses/dogs/sport.

You're going to them and betting that you won't need expensive medical treatment/have to come home early because a relative is dying/the house has burned down /your stuff won't be nicked.

Imagine yourself in the position of an Insurer - or a Bookie - asked to give the odds on some hypothetical trips;

  1. Bog standard, two parent family, holiday to Europe, no major/declared health issues. Likely case for medical expenses is a bit of sunburn, infected bug bites, case of the shits or one of the kids slipping over poolside and breaking a wrist. GHIC applies, not particularly expensive, most comes under the excess. If the Dad slips over and does his ankle, might have to stump up for a rebooked flight and accommodation for him for a week until the swelling goes down.
  2. 64 year old, chain smoker, on a waiting list for investigations at hospital as of last Friday, is off to Florida for a month visiting family. Didn't take insurance out when he booked back in February, only remembered it the Thursday before his GP appointment where he presented with a persistent cough of >6m duration and weight loss. Booking accommodation in Jacksonville within shouting distance of the Mayo Clinic (when his daughter lives in Tallahassee, but this won't be discovered until three days in when he goes to a doctor for a pain in the chest and is suddenly admitted to hospital).
  3. 50 year old on biologic and steroid medication for PSA. Previously diagnosed with and treated for periodontal disease and returned to the dentist to be prescribed strong antibiotics following an incidence of extreme neurological pain with no obvious cause, is already waiting for an MRI for unilateral deafness on the same side, has had lower spinal and hip MRI in the last two years due to pain. Fancies a trip to Florence.

The first is a standard, Insurable risk.

The second is going to be declined cover altogether (and will just as likely then take out standard insurance somewhere before the claim comes rolling in). There's no way that this is a good idea, even if it's not with a view to committing insurance fraud. It's going to happen and it's going to cost shitloads.

The third is going to be declined cover for medical stuff such as losing her Cosentyx pen and having to see a doctor to get oral steroids instead because she's flaring/drops her hearing aid down the toilet, emergency dental treatment or if her back hurts. But they'll cover if she gets her foot run over by a bloke on a scooter or if her handbag is nicked. Might charge a bit more in case she has to see a doctor for infected mozzie bites or blisters and a trip is likely to result in a more expensive tendon injury than somebody else, but all in all, standard risk outside specific medical matters, so can get specialised insurance.

Different levels of risk give different odds. Different insurers, different policies, different levels of cover and exclusions give different odds.

doesanyonecare · 03/08/2024 15:56

MonsteraMama · 02/08/2024 13:24

What situations are likely to arise abroad where you'd require cover for menopause symptoms, insomnia or piles?

I tell them absolutely everything because some companies will do their utmost to not pay out should you claim

LuckysDadsHat · 03/08/2024 15:55

wutheringkites · 03/08/2024 15:01

What do you think is going to happen?

Some kind of freak accident that involves you dying while applying anusol in an airplane toilet?

Getting hit by a car and breaking your leg while getting some air during a menopausal hot flush?

Don't be an obtuse idiot. If you read the thread then everything has to be declared if you have seen a Dr for it within the past 2 years. It is nothing to do with the initial illness and something happening to that when away on holiday.

doesanyonecare · 03/08/2024 15:54

Popfan · 02/08/2024 13:23

What? Menopause and HRT needs declaring??! I had no idea!

I told My insurance but they said no need to .. best to tho just in case

LuckysDadsHat · 03/08/2024 15:53

Bodeganights · 03/08/2024 13:46

I do understand the requirement to declare everything.

Just as a query really, I'm officially over the menopause, as in 2 years from last period. However I still have many symptoms. So declare or not declare?

Also not been to GP to declare I'm no longer in the throes of menopause. I don't think they would care, so long as I'm not needing anything they are great drs.

And piles? I've never had piles, I wouldn't have a clue if I had any.

Insomnia hits me occasionally, I'd never think to declare it.

Should I also mention my crappy eyesight even though I dont wear glasses?
And my knee that aches like fuck permanently?
The bruises that erupt all over my legs that I do not remember where from?

Or in other words, how detailed do I need to be.

I don't drive btw. No need to have a go at my not wearing glasses.

You have not been to a health professional about any of those things so no you do not need to declare.

It's really not hard! Seen a health professional within 2 years, yes declare. Not seen a health professional you don't need to.

Oblomov24 · 03/08/2024 15:12

Me too Taxguru. I shop around, for diabetic cover.

But the point of this was that op has already declared 2 conditions. So it's a bit naughty for them to now quibble.

wutheringkites · 03/08/2024 15:01

What do you think is going to happen?

Some kind of freak accident that involves you dying while applying anusol in an airplane toilet?

Getting hit by a car and breaking your leg while getting some air during a menopausal hot flush?

taxguru · 03/08/2024 14:55

Oblomov24 · 03/08/2024 14:31

I too think that's a scam. How can they not cover pre existing conditions?

Plenty do cover pre existing conditions, sometimes free, sometimes for a higher premium. Like anything else, you have to shop around.

I've high blood pressure and diabetes. OH has cancer. We have been covered for these conditions by paying a premium of, if I remember rightly, around an extra £50 each.

Floofydawg · 03/08/2024 14:53

Oblomov24 · 03/08/2024 14:31

I too think that's a scam. How can they not cover pre existing conditions?

They can and do, for an appropriate price for the risk. Insurance companies are businesses, not charities.

Oblomov24 · 03/08/2024 14:31

I too think that's a scam. How can they not cover pre existing conditions?

fiftyandfat · 03/08/2024 14:23

LibbyL92 · 03/08/2024 12:30

I had to make a claim for a visit to a medical centre in America.

my claim was denied as I hadn’t declared naproxen for a sore back (lifting tables at work) took the meds for 5 days almost two years ago.

my claim had absolutely nothing to do with my back. Completely unrelated.

i was devastated

It is anything on your GP records in the preceding 3 years. This is pretty standard for travel insurance. With my bank account included policy you tick a box if you have or have had any medical conditions or are waiting for tests or treatment. Then they ring you and take you through a detailed Q and A. I have been lucky and found their staff really helpful.

ragingruby · 03/08/2024 14:19

Bilbonne · 03/08/2024 13:29

So basically, if you have something that might need investigation which may take a few months, a good example is that I had a basal cell carcinoma but obviously biopsies and treatment can take a few months/years especially on the NHS, you are best not to go and get it looked at if you have a holiday booked in the near future because you might not be insured for any previous conditions as you will be awaiting diagnosis for a new condition.

It would appear so - at least for Staysure ... I don't know about other companies though. An earlier poster warned that many of them belong to the same big company but I wouldn't know where to start with trying to find that out. Staysure would state it's their underwriters that set the policy so I guess it might involve a bit of detective work as to who underwrites which company's policy.

What annoys me is that they market themselves as being accommodating re health changes.

OP posts:
Bodeganights · 03/08/2024 13:46

ragingruby · 02/08/2024 13:48

It was Staysure - a supposedly reputable company. There is a drop down box to declare conditions. Menopause, Insomnia and haemorrhoids are all there. I didn't declare the last one at the time of taking it out as they've only arisen in the last few weeks and I went to the GP. I subsequently told them. Staysure's point was that I should have told them earlier.

I am pretty sure they'd go through your medical record with a fine tooth comb if you had to claim and find something you had not declared and then invalidate your claim, even if it wasn't relevant.

I do understand the requirement to declare everything.

Just as a query really, I'm officially over the menopause, as in 2 years from last period. However I still have many symptoms. So declare or not declare?

Also not been to GP to declare I'm no longer in the throes of menopause. I don't think they would care, so long as I'm not needing anything they are great drs.

And piles? I've never had piles, I wouldn't have a clue if I had any.

Insomnia hits me occasionally, I'd never think to declare it.

Should I also mention my crappy eyesight even though I dont wear glasses?
And my knee that aches like fuck permanently?
The bruises that erupt all over my legs that I do not remember where from?

Or in other words, how detailed do I need to be.

I don't drive btw. No need to have a go at my not wearing glasses.

crumblingschools · 03/08/2024 13:37

Just got travel insurance for DS, don’t remember there being a drop down box detailing all medical conditions. Mind he hadn’t been to a doctor for years

Bilbonne · 03/08/2024 13:29

So basically, if you have something that might need investigation which may take a few months, a good example is that I had a basal cell carcinoma but obviously biopsies and treatment can take a few months/years especially on the NHS, you are best not to go and get it looked at if you have a holiday booked in the near future because you might not be insured for any previous conditions as you will be awaiting diagnosis for a new condition.

Puzzledandpissedoff · 03/08/2024 13:07

I have hearing aids. Never thought of it as a health condition, more akin to wearing glasses

I thought exactly the same, @Merro, and since I also wear contacts I told them about that too when they noted the hearing aids

Only it turned out they didn't want to know about the contacts ... go figure Confused

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