Council have asked me to move my keysafe, for the carers round the back of the block of flats.

Who is your Council?

This is awful. You need to get some help with this.
Delay having the key safe moved .

I would have refused to move it unless they paid to move it.

Your neighbours and the council are beyond ridiculous.

Please please complain.

and I’m sorry you’ve such awful neighbours.

Agree that you need to contact the Council dept that funds the care package, probably Social Services as pp have said, and get them to talk to whatever department (Housing?) that has put the letter through the door. Also a good idea to find your local Councillor and explain the whole situation to them.

This is really weird.

Never come across a noisy key-safe and I've used plenty. And even if the keys produce a little noise, how many times a day are the keys being pressed - 4 times, max and probably not after 10pm (on standard care package timings). I would argue this is just normal everyday noises that living in a block of flats produces.

Moving it around the back, will not remove the noise (if there is any) - it will just move the noise and annoy another neighbour. And it will make life harder for your carers. As for the idea of using a phone torch to light the keysafe - that's just plain daft. Most of the key safes I've used require 2 hands at some point in the process.

The council have only asked if you can move it - they haven't said you must. Therefore I would contact the council and respectfully refuse. Stating the 'noise' is minimal, max of 4 times a day, is part and parcel of life in a block of flats, and moving it will place your carers at risk and may result in them withdrawing their services upon which you rely.

Are you even sure it's an official council request ? Go through their switchboard not a direct number given on the letter to check it even is official

edited for spelling

I have lots of experience with keysafes. My Mum had one for her carers and also at lots of holiday cottages I have visited. I cannot recall ever using a noisy one.
Im surprised that an anti social behaviour unit would even deal with this. I strongly suspect that your neighbour is pulling a fast one. Councils are so short of money at the moment it seems highly implausible that they would bully a disabled person in this way.
Your council website will have an online complaint form I suggest you use this and make a complaint.

This is very odd.

A letter was pushed through your door rather than sent by Royal Mail. The letter was pushed through your door after you received a phone call from a man purporting to be from the council. How did the council access a secure building.

You can't expect neighbours to be always quiet in daytime hours. If a neighbour typically needed to sleep outside of normal nighttime hours of 11pm to 7am, then I'd try to keep noise down at certain times if they politely spoke to me. They don't need to be quiet in the daytime for no specific reason though.

What an odd way to discriminate against the elderly and/or disabled. Because that's what this is, and I'd make sure the council knows that.

If it's only been used once in 2 months even if it is loud, it's a completely acceptable noise. Do not move it!

7.30 is a normal hour to get up yes but if you have been away until 3/4am in pain then it's too early to be woken up. It's still far too early for significant noise outside a bedroom. Have a read of threads about kids playing in gardens and what time is acceptable nobody would say 7.30. The carers quite possibly without your knowledge are being far too noisy and inconsiderate.
sorry I thought the 7.30 was morning, they still need to be quiet though.

I wouldn’t move it- that’s ridiculous. Also it might be worth highlighting in writing to the council you only have two calls a day within reasonable hours and given they are insisting it is lived to an undesirable location they may want to consider upgrading lighting as it is their land and their responsibility that it is safe for use. A carer is not required to carry a mobile phone at all times. I am so angry for you!

Next door keeps complaining that it makes a noise and they have written to me asking for it to be moved round the back.

Exactly how noisy is it and how are next door hearing it? Is it near an open window?
Surely it can't be any more than say a clunky letter box, or someone jangling their keys as they open their door.

I can see why this is stressful. Id complain to the council if I were you. So many care contracts are handed back to the council these days as they become uneconomic / undesirable. Carers are (rightfully) paid from the start to end of their shifts these days. If it takes longer for them to do their job or the conditions are unsafe you could be left with no carers at all.

A friend's mum had a neighbour who put in complaints about using the toilet at night and a squeaky wardrobe door. The council were taking it seriously and was bullying the old lady to keep quiet and she ended up having a fall which led to hospital and eventually care. The neighbour had a reputation locally as being a nasty piece of work to the point that no one would help her during lockdown

The first contact I had from the council wasn't a phone call or letter.
It went from neighbors having a go at me, to I just came back to a warning notice of potential prosecution for noise nuisance taped to my flat door if I didn't desist with immediate effect from this date.
They'd visited the complainants who'd let them in, and it was real.

Here's an extract from the Age UK fact sheet on antisocial behaviour in housing (these fact sheets are updated regarlarly so are accurate). It states that the local authority can "deal with residential
noise that exceeds a certain permitted level between 11pm and 7".
It sounds highly unlikely that your local authority would take this complaint seriously. I would speak to them and check if they have actually got involved, and if so challenge them on the basis described.

Quite! Perhaps the most ridiculous thing of all is that the key safe hasn’t been used for months. The last time it was opened was a one off in early May!

Unless kids on the estate are pounding it every night with a metal pole then there’s no way the keysafe is causing anti social noise disturbance.

As others have said, this is something best handled by your local Councillor.

https://www.writetothem.com/?gad_source=1&gclid=Cj0KCQjwtZK1BhDuARIsAAy2Vzuj2tvkgciGfK8j-DV8mt7VJmTaivF0jcr7PBZO4i-3b61oDdJpEnwaAk3VEALw_wcB

A lot of a Councillor's work is supporting residents with negotiations with the Council and their intercession carries a lot of weight.

Make a complaint to the helpline OP. If the carers are refusing to come in unless it's moved it's reasonable for them to move it at no cost to you.

@Anewuser - my bad. You are right. Think my brain went back in time.

being woken up everyone day with the same noise particularly if you have health issue yourself and struggle to sleep until the early hours with pain is awful and could really be impacting on your neighbours health. For the complaint to be upheld there must be a significant amount of noise, either from the carers slamming the key safe or the noise of the carers. It's likely the council had a camera to record the noise levels.