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To think that ticket selling for big gigs is a total scam and the genuine fans are suffering

65 replies

plipplops · 26/07/2024 13:55

This is a long one, apologies in advance...

DD (15) wanted to see Sabrina Carpenter in Birmingham next March. She's 15 and autistic, we have an Access Card which means she can get a free carer's ticket for someone to accompany her to things like this. Tickets on general release yesterday (Thursday).

I'd looked on the Utilita Arena website beforehand and it said tickets were going to be £60-100ish. I'd also rung the Accessible Ticket line to ask how it works as it can be complicated? Spoke to someone at the Ticket Factory who's their ticketing partner. They just said to call if we had issues. Ticket Factory also had a presale thing you could sign up to to buy them on the Wednesday which I did.

She follows SC on Instagram and had signed up to the VIP presale 'you're special' thing which gives you early access to buying tickets on the Tuesday.

On Tuesday she gets sent a link which takes you to Ticketmaster, with a 'you're 16,500th in the queue'. At the same time I called the Ticket Factory Accessible phone line. We're both on hold for 45 minutes.

She gets to the front of the queue, and all it offers her is two tickets at £350 each!!! At almost exactly the same time I get through on the phone and they sell me two tickets (one normal, one carer's free one) for about £80.

So we've got tickets, great, but what about every other fan??

The next day, I click on the link from Ticket Factory just out of interest. It tells me I'm 19,000th in the queue and also that the presale tickets have sold out anyway, so to try at 10am Thursday for normal sale ones (like I say, I don't need to buy any more at this point but I'm down the rabbit hole by now).

At the same time, on Viagogo there are loads of resale tickets available, that all have a face value of £60-£100 being sold from £200-£2300.

What the actual fuck is going on? None of those are being sold by fans who bought them through the presale the day before, then have suddenly realised they can't make it and are trying to sell them on.

Yesterday they went on sale properly for general release, sold out immediately.

So my question is, who's making the money here? And if you're just a genuine fan, how do you get your hands on tickets for anything like the normal face value? Do the artists make the extra cash, and if not how is this allowed to happen?

I feel so sad and enraged for all the regular fans who just want to see stuff, and are being fleeced by a system they just can't figure out.

That's it really. Thanks if you've hung on this far!

OP posts:
ExtraOnions · 26/07/2024 16:05

Virtual Ticketmaster monopoly .. I don’t think they give a fig about resales, as they make money from them .

BigTwat · 26/07/2024 16:03

FieldInWhichFucksAreGrownIsBarren · 26/07/2024 14:56

Went to a big gig where the ticket buyer had to be present at the gate with ID, bit slower going in but meant that genuine fans got to see the artist at the original ticket price.

Many years ago I saw the White Stripes. The tickets went on sale the day before the gig. It was made clear that whoever purchased them had to show ID and the card used to pay (which was ticked off on paper after they checked 😁 ). Also max 2 tickets. It didn't completely stop touting (I could have bought two and let a stranger stand with me when I 'signed in') but it was something.

There has been so much hysteria over gigs recently (Olivia rodrigo/Taylor swift) I know Sabrina Carpenter has been around a while but it's only recently that she's blown up so I'm surprised at the cost of her tickets. Marketing teams are doing an excellent job right now(!)

jellybe · 26/07/2024 16:02

Totally agree. My DD is in the same position and we just cant justify paying that much for tickets. It makes me so sad for her as when I was her again I started going to see bands I loved and it was no where near as expensive as it is now even with inflation etc.

HairyFarnbarn · 26/07/2024 16:01

plipplops · 26/07/2024 15:59

This is exactly the sort of thing I mean. It gives me rage. I know it's only a concert and nobody HAS to go, but why don't the artists care and do something about it? It's so shit.

See my other posts for links, the industry and artists have been trying for years to ban this. But the Tories kept blocking their pleas to make it illegal.

amp.theguardian.com/money/article/2024/may/29/revealed-how-touts-drew-up-secret-plans-to-sabotage-labours-ticket-reforms

plipplops · 26/07/2024 15:59

HairyFarnbarn · 26/07/2024 15:53

They write computer programmes to circumnavigate the software. Bots.

https://queue-it.com/blog/ticket-bots/

touting is big business!

This is exactly the sort of thing I mean. It gives me rage. I know it's only a concert and nobody HAS to go, but why don't the artists care and do something about it? It's so shit.

OP posts:
HairyFarnbarn · 26/07/2024 15:53

plipplops · 26/07/2024 15:44

But how are they buying them? My daughter followed a link emailed from SC's Instagram at bang on 12 noon when it was sent and the only option she was given was to buy £350 tickets? Where are the people who resell them managing to get them?

They write computer programmes to circumnavigate the software. Bots.

https://queue-it.com/blog/ticket-bots/

touting is big business!

Ticket Bots: Everything You Need to Know

What are ticket bots? How do they work? Are they illegal? How do we beat them? Get the answers to these questions & learn everything you need to know about ticket scalping bots in this comprehensive blog post.

https://queue-it.com/blog/ticket-bots

PeachyKeane · 26/07/2024 15:51

I've stopped buying in advance and started buying last minute on Twickets. Miles better.

There are always tickets available for cheaper than the list price on there.

Thelondonone · 26/07/2024 15:49

I think the Wimbledon ticket way is the way to go-you can’t transfer tickets. If you can’t go, all of your tickets go back to Wimbledon. I know that’s unfair for oriole in your group but currently it’s a disgrace.

SummaLuvin · 26/07/2024 15:49

plipplops · 26/07/2024 15:44

But how are they buying them? My daughter followed a link emailed from SC's Instagram at bang on 12 noon when it was sent and the only option she was given was to buy £350 tickets? Where are the people who resell them managing to get them?

most Ticketmaster presales have a waiting room open 15 minutes before the sale starts, then everyone in the 'waiting room' gets bumped into the queue in a random slot as soon as it hits 12pm (or whatever the sale time is). If you daughter was only clicking the link at 12pm and not already in the waiting room then it's likely she will have been behind everyone who was. The people reselling will have been much further up the queue and purchased ones which were selling for face value. Birmingham is only a 15,000 seater venue, so being 16,000 in the queue for a presale where not all tickets will be available is never going to mean you get the pick of tickets.

plipplops · 26/07/2024 15:47

TinyYellow · 26/07/2024 14:31

I don’t think ‘genuine fans’ have any more moral right to tickets than people who use them to make some some money. There will always be people who can’t afford tickets no matter how much of a fan they are, and it’s not like anyone actually needs them.

My point is that my daughter did all the right things - message the artist, get the link to allegedly get first access to tickets (which were billed by the venue as being £60-£100). When she gets to the front of the queue 45 minutes later the only option is to spend £350 each.
And yet the very next day there are loads of tickets on Viagogo that have a face value of £80 being sold for £hundreds. Where are those people getting them from? I can not believe there's not some kind of organised system behind it, and some asshole is getting very rich?

OP posts:
plipplops · 26/07/2024 15:44

Worldgonecrazy · 26/07/2024 14:27

The resellers aren’t going to stop allowing inflated prices as it means they make more fees.

Other than refusing to pay that amount and only using Twickets, I’m not sure what else could be done.

It is annoying, especially when tickets go for crazy amounts.

But how are they buying them? My daughter followed a link emailed from SC's Instagram at bang on 12 noon when it was sent and the only option she was given was to buy £350 tickets? Where are the people who resell them managing to get them?

OP posts:
plipplops · 26/07/2024 15:43

ComtesseDeSpair · 26/07/2024 14:22

It’s frustrating, but it’s not a scam: Ticketmaster controls how many tickets an individual can purchase at any one time, to try to prevent scalping, but they can’t read the minds of every purchaser in order to know what they’re going to do with the tickets post-sale. Some events require that the person buying the tickets is also the person who attends by way of showing ID, but that makes things difficult for people who genuinely need to re-sell after purchase, or for younger people whose parents have bought the tickets and weren’t planning to attend themselves. Some artists stipulate that official ticket sellers must stick to a ceiling price, but if they don’t then prices increase as demand increases, which is commonplace in all kinds of markets from concerts to rail tickets to airfare.

Edited

How is it not a scam? The venue says they're going to be £60-£100, then when my daughter gets through on what is sold as a VIP presale day the only option is to pay £350???

OP posts:
plipplops · 26/07/2024 15:42

This reply has been deleted

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That was the face value of standing tickets I think? I was calling the Accessible phone line and they put me on hold a few times while they checked things, I think I somehow lucked out that Ticket Factory weren't due to sell them for a day, but because my daughter had an advanced access thing through SC's Instagram (which took you to the £350 Ticketmaster option) they allowed us to buy them.

OP posts:
SummaLuvin · 26/07/2024 15:24

@Clamchops The highest I saw the tickets was £385, but they were available from £60, and I saw some for £86 myself. The OP called the accessible line which will only sell tickets to those who require them and got some for £80. She was buying from a different pool that most of the general pubic could access, but they were the same price as many tickets online. I'm assuming either the accessible tickets were not dynamically priced or were just a bit slower to sell.

HaveYouSeenRain · 26/07/2024 15:23

HawkersEast · 26/07/2024 14:36

Artists don't directly make any money from the ticket prices. Ticket prices are set by the promoter and are based on several things ..
Artists make additional money based on # of tickets sold

Yes all well known and big artists do. Maybe not Joe Blogs playing Reading town hall but big artists definitely do.

Clamchops · 26/07/2024 15:20

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Clamchops · 26/07/2024 15:19

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HairyFarnbarn · 26/07/2024 15:18

Imagine sell on the day/first come first served for Sabrina carpenter, would be chaos 😂

andyindurham · 26/07/2024 15:16

OonaStubbs · 26/07/2024 15:13

They should make all concerts pay on the door on the night, no tickets. Back to how it used to be.

My days of going to arena gigs are long past, and now I mostly go to small independent venues. One of the attractions was being able to look at the listings on Saturday afternoon and just rock up that evening and see the band.

But recently I've seen gigs cancelled because pre-sales are too slow and the artist / venue / both can't be sure of covering their costs. I've spoken to a few artists about it, and this is a real issue. So pay-on-the-door only would probably mean very few performances ever taking place, sadly.

(I'm now mixing and matching between booking a week ahead and turning up on the day; can't always know if I'll be free until the day).

OonaStubbs · 26/07/2024 15:13

They should make all concerts pay on the door on the night, no tickets. Back to how it used to be.

SummaLuvin · 26/07/2024 15:10

Titsywoo · 26/07/2024 15:03

Yes the Sabrina Carpenter thing was crazy considering she is a new artist. DD ended up paying £200 for a ticket which is more than double than she paid for Taylor Swift! Does it work then with Ticketmaster that the more people that are online trying to get tickets the more they cost? That seems very unfair.

yes and no. Sabrina did use dynamic pricing on some tickets "platinum" is code for dynamically priced, but not all. Some were just normal tickets (these sold out very quick) and some were your standard package tickets (inflated price for ticket + merch).

A friend in the industry spoke to me about dynamic pricing and explained with the idea of - if fans are prepared to spend £300 on a ticket then why should a tout get it? Why not the artist, their team, and the venue? The idea behind dynamic pricing is that all that resale profit would make its way not the hands of the people putting on the show. I sort of get the theory, but I just don't think it works for a show which is so overly subscribed that it will sell out in minutes, the price will just be driven up to the limit and stay there, not fluctuate over months until the show happens or sells out.

HairyFarnbarn · 26/07/2024 15:09

Titsywoo · 26/07/2024 15:03

Yes the Sabrina Carpenter thing was crazy considering she is a new artist. DD ended up paying £200 for a ticket which is more than double than she paid for Taylor Swift! Does it work then with Ticketmaster that the more people that are online trying to get tickets the more they cost? That seems very unfair.

yes, the Artist management & agent in conjunction with the promoter and ticketmaster can change the price of tickets according to demand at any time.

this is not done automatically by ticketmaster as it needs approval from all parties.

SummaLuvin · 26/07/2024 15:05

HairyFarnbarn · 26/07/2024 14:58

But look at all the moaning when they tried to do something like this for Taylor Swift - parents buying for their kids, giving tickets as presents, genuine people who can’t go and can’t resell.

I think that moaning was largely because they tried to introduce it halfway through the two weeks of presales, many people had bought tickets before it was the rule and were concerned they would be impacted as they would now fall foul of this. If it's the rule beforehand and well advertised as such, including a screen confirming this on the way to checkout, then it can be planned for and not an issue. Regarding reselling tickets you can via Ticketmaster which is great for fans as (at least for Taylor Swift) they were price capped so could only be upsold for an extra 15% which in most cases was just enough to recover all fees.

Titsywoo · 26/07/2024 15:03

Yes the Sabrina Carpenter thing was crazy considering she is a new artist. DD ended up paying £200 for a ticket which is more than double than she paid for Taylor Swift! Does it work then with Ticketmaster that the more people that are online trying to get tickets the more they cost? That seems very unfair.

HairyFarnbarn · 26/07/2024 14:58

FieldInWhichFucksAreGrownIsBarren · 26/07/2024 14:56

Went to a big gig where the ticket buyer had to be present at the gate with ID, bit slower going in but meant that genuine fans got to see the artist at the original ticket price.

But look at all the moaning when they tried to do something like this for Taylor Swift - parents buying for their kids, giving tickets as presents, genuine people who can’t go and can’t resell.