Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be really sick of supermarkets treating paying customers like scum

416 replies

OptimismvsRealism · 25/07/2024 14:34

Sainsbury's traps you in the self service pen of shame until you scan your receipt like a good little girl

Tesco won't take the security tags off your wine until you've not only paid but they've examined your receipt in detail to make sure your wine is paid for - sort of a performance so you remember your place

Waitrose makes a bit song and dance about doing the rescan of self scanning shops (I don't do self scanning because why would I sign up for this extra work?)

Just in Lidl and my wine set off the security alarm even though I've had the tags taken off and the security guard chased me out the door to try to get me to show him inside my bags (er no fuck off pal)

Aldi staff try to look in your shopping bags as you queue

Does anywhere NOT get a kick out of treating their profit drivers like filth any more?

I will probably just have to live off UHPs from the local Greggs at this rate

OP posts:
WithOneLook · 26/07/2024 07:30

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Well I don't know how you would get out without showing a receipt in some way unless you waited for someone to come in the barriers and rushed out.

Not quite sure what your point is though. Did I feel like I was hounded as a shoplifter? Nope. Was it inconvenient? Yep. Can I imagine other scenarios whereby it will be inconvenient? Yep. Ultimately it is them that is going to have to deal with the mess. I'm far from the only woman who has to deal with morning sickness AND the weekly shop and that's without considering all the other reasons people might need to get out quickly.

Hateam · 26/07/2024 07:24

WithOneLook · 26/07/2024 07:22

If the exit gate opens automatically, why do you need to scan your receipt? My local doesn't open unless you scan your receipt and has gates into the store so you can't go out the main entrance and so have to leave via the till area. The assistant is quite happy to scan you out so personally don't think it's that big a deal other than if you need to leave quickly for some reason.

The measures are about 'security theatre'.

To many hardcore shoplifters they will make no difference whatsoever they'll just carry on. However to casual shoplifters when they walk into a store that has more security features it'll heighten their sense of nervousness and possibly stop them from shroplifting that's all it's about and I support shops in this.

politicalintrigue · 26/07/2024 07:24

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

politicalintrigue · 26/07/2024 07:22

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

WithOneLook · 26/07/2024 07:22

Hateam · 26/07/2024 06:45

Where have you had to ask to be let out without buying anything?

My local Sainsbury's has all the security features the OP mentions. If you want to go out without buying anything you walk towards the exit gate and it opens for you automatically.

If the exit gate opens automatically, why do you need to scan your receipt? My local doesn't open unless you scan your receipt and has gates into the store so you can't go out the main entrance and so have to leave via the till area. The assistant is quite happy to scan you out so personally don't think it's that big a deal other than if you need to leave quickly for some reason.

Hateam · 26/07/2024 07:21

WithOneLook · 26/07/2024 07:17

Er.....yes.....Sainsbury's. Not because it was a big deal aside the fact I needed to leave QUICKLY. They've installed one way gates INTO the store, gates were closed to the manned tills and I tried to get out through the self service area to the toilets and didn't have a receipt as I'd not bought anything. I had to ask the staff member on the self serve to let me out. Not an issue that bothers me day-to-day but was that day and I imagine will be equally fun when we get to potty training stage.

There would have been another exit gate that didn't require you to show proof of purchase.

WithOneLook · 26/07/2024 07:17

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Er.....yes.....Sainsbury's. Not because it was a big deal aside the fact I needed to leave QUICKLY. They've installed one way gates INTO the store, gates were closed to the manned tills and I tried to get out through the self service area to the toilets and didn't have a receipt as I'd not bought anything. I had to ask the staff member on the self serve to let me out. Not an issue that bothers me day-to-day but was that day and I imagine will be equally fun when we get to potty training stage.

politicalintrigue · 26/07/2024 07:05

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

SherbetSweeties · 26/07/2024 07:02

I don’t think any of these places are treating customers like scum.

sled service check outs if not monitored properly make it easy for actual scum to shop lift.

and I’ve seen many times on here ppl admitting to little indiscretions on the self service check outs.

and whenever I’ve had my shopping rescanned at Waitrose they’ve been nothing but friendly and apologetic.

If you don’t like it, do online or use the manned tills,

politicalintrigue · 26/07/2024 07:01

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

politicalintrigue · 26/07/2024 07:00

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

politicalintrigue · 26/07/2024 06:58

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

politicalintrigue · 26/07/2024 06:57

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

SunQueen24 · 26/07/2024 06:54

OptimismvsRealism · 25/07/2024 16:53

The receipt scanner barriers and the physical blocking could amount to illegal detention.

False accusations of theft raise all sorts of legal issues. You can't ban people on a whim.

Harassment by security staff can raise discrimination issues.

The employer has to ensure that their employees don't behave unlawfully to members of the public and that the inside of the shop is safe.

It’s not unlawful detention - you are not detained. You are briefly segregated, at most encouraged to go a certain way. It is not a detention.

Further upthread you said nobody is fearful of a theft conviction now you think a false accusation is problematic?

If they check everyone in the same way how do you think that will give rise to discrimination.

Youre reaching OP. I thought you’d calm down as the thread went on but you appear to have gained traction.

Laserwho · 26/07/2024 06:50

Shops need to take security measures. But I think ops description is unrealistic, why would security bother you if you haven't been stealing? In Aldi yes they do ask to look in your bags, all you have to do is lift up your bag so they can see in side. Job done, why complain about it? Of course you need to pay for alcohol before the tags removed. Of course security will talk to you if the security light and buzzer goes of as you are leaving the shop. If you hear it just stop and go back and speak to them, if you continue to leave the shop they will run after you, what do you expect? Jeez some people .

Hateam · 26/07/2024 06:45

WithOneLook · 25/07/2024 20:27

I do wonder about the health and safety aspect of all of these gates, especially where it is also gated to get into the store, for example if the store needed to be evacuated in an emergency.

Experience tells me that needing a receipt to exit (or to ask to be let out without buying anything) is problematic if you need to rush out.....morning sickness was so much fun!

Where have you had to ask to be let out without buying anything?

My local Sainsbury's has all the security features the OP mentions. If you want to go out without buying anything you walk towards the exit gate and it opens for you automatically.

JohnTheRevelator · 26/07/2024 02:07

Aldi piss me off by making you leave your shopping trolley at the front of the store while you shop. I wouldn't have a problem with this if it was empty,but does it not occur to the powers that be in Aldi that SHOCK HORROR you may have bought items from other shops prior to going in Aldi?! I said to the security guard I hope you're going to keep an eye on it then as I'll hold you responsible if my trolley gets nicked,or stuff taken from it.

JohnTheRevelator · 26/07/2024 02:02

What is this 'receipt scanning' you speak of? Excuse my ignorance but I haven't been in a Sainsbury's for years.

SureJanOK · 26/07/2024 00:28

I agree OP
I object to having my shopping tipped out and rescanned. Added 20 mins while they faffed looking for something that set the alarm off. I need to get back to work.

ChannelLightVessel · 25/07/2024 23:39

I’d never even heard of these security measures before I read this thread, but I don’t have a car and get all big shops delivered. Perhaps some PPs should spend less time in supermarkets?

skyandocean · 25/07/2024 22:56

Yes Aldi P me off with the checking your reusable bags, like don't making a big deal about us reusing bags and then u bloody need to humiliate us by checking inside it!! The aldi checkout lady also asked to check my pram basket, she was nice about it - apologising that it's something they have to do, I responded of course you can check the basket if I have one, I had the doona car seat that doesn't have a basket!

I don't understand Sainsbury's and their scanning of receipt, what does that prove? Surely someone stealing would just walk out of the shop and not go to checkout?? How is that preventing theft? I also hate how everytime I buy clothes from Sainsbury's, there is no security tag on them but when walking out the bloody alarm goes off, the security and other staff members don't bother coming to check, so I'm stood there, should I stay or leave, anyone coming over? In fact I was there today, I asked the lady is there anything on the clothing she needs to scam to prevent the alarm going off when I leave, she said no and it wouldn't go off, well it did! And once again no one came to check.

Ahsoka2001 · 25/07/2024 22:17

Why is "paying" customer relevant? Payment of the correct amount of money entitles you to ownership of the item and...very little else. If no one paid for anything then supermarkets wouldn't exist to begin with.

politicalintrigue · 25/07/2024 21:54

Sunnydiary · 25/07/2024 21:11

Gosh! I am nearly sixty and have never experienced anything remotely like the experiences you describe OP.

I must have a very trustworthy face!

or…
not look like you’re about to run off without paying and / or head butt security if confronted

TheHateIsNotGood · 25/07/2024 21:16

I don't know where the fuck you shop OP but I can't say I've come across the attitude you describe in any supermarket, wherever i shop. And believe me when I say I often look the 'dregs'.

It's a 'you' thing....is all I can say....it's the internet so won't suggest more.

Sunnydiary · 25/07/2024 21:11

Gosh! I am nearly sixty and have never experienced anything remotely like the experiences you describe OP.

I must have a very trustworthy face!