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AIBU?

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To be really sick of supermarkets treating paying customers like scum

416 replies

OptimismvsRealism · 25/07/2024 14:34

Sainsbury's traps you in the self service pen of shame until you scan your receipt like a good little girl

Tesco won't take the security tags off your wine until you've not only paid but they've examined your receipt in detail to make sure your wine is paid for - sort of a performance so you remember your place

Waitrose makes a bit song and dance about doing the rescan of self scanning shops (I don't do self scanning because why would I sign up for this extra work?)

Just in Lidl and my wine set off the security alarm even though I've had the tags taken off and the security guard chased me out the door to try to get me to show him inside my bags (er no fuck off pal)

Aldi staff try to look in your shopping bags as you queue

Does anywhere NOT get a kick out of treating their profit drivers like filth any more?

I will probably just have to live off UHPs from the local Greggs at this rate

OP posts:
S0livagant · 26/07/2024 09:37

Tissyous · 26/07/2024 09:29

Yes those extra few seconds are truly really awful. I don't see why anyone would have an issue unless they've snuck some additional items through the self scan on the sly.

How would scanning a receipt stop this? It only makes you prove you bought at least one thing. So only serves to inconvenience people carrying their shopping bags and those who haven't managed to find what they wanted. With the gaps on shelves it's easy to not be able to find what you need and therefore not be buying anything.

Tissyous · 26/07/2024 09:29

Yes those extra few seconds are truly really awful. I don't see why anyone would have an issue unless they've snuck some additional items through the self scan on the sly.

TheRakesTale · 26/07/2024 09:23

God, you really hate shopping don't you
Why not set up your own supermarket. Get yourself to Costco (oh no, sorry, they check your bag and receipt when you leave) or other warehouse and buy in bulk. They you can open it to the public and smile sweetly as they steal everything from you
Alternatively, pay someone else to do your shopping

TheRakesTale · 26/07/2024 09:19

OptimismvsRealism · 25/07/2024 14:40

None of these measures stop theft. They just make the shopping experience shit for people who were planning to buy stuff.

Yes, they do.

StrawberrySquash · 26/07/2024 09:18

"The receipt scanner barriers and the physical blocking could amount to illegal detention."

The Sainsbury's ones beep a bit if you push them and open with not that much resistance. The staff ignore the beep. But they are a PITA. I don't want a receipt for small shops and I don't want to have to fart about with it when I'm carrying bags full of shopping. And then do seem mildly accusatory. Just put some staff on the proper tills and let me use them.

And presumably anyone out to steal something expensive just buys a pint of milk for the receipt or walks out in the other direction.

parkrun500club · 26/07/2024 09:14

Upandaway1000 · 26/07/2024 07:48

I was thinking this just yesterday. I spend 400 a month in Sainsburys and the service is shocking, there is only 1 til open so you have to self scan. Imagine any other shop or service you pay that much for treating you the same? I could get a membership to a luxury spa and two treatments per month for the same price!!

Yes exactly, if you think of the amount we spend, we are treated with disdain (as are their employees).

I don't know whether their head office staff ever do any grocery shopping themselves but they seem well able to come up with stupid processes that don't work and then ignore their staff and customers.

Boomer55 · 26/07/2024 09:14

I don’t mind them checking, but then I watch gangs of youths, in my local shop, march in, virtually daily, look threatening, and then walk out with literally shelf loads of expensive goods.🤷‍♀️

It seems very random.

S0livagant · 26/07/2024 09:10

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What's funny? At our local Tesco, the only way out is without buying anything is to walk through the self-service. The only exit gate is blocked by a display. Luckily there is no receipt barrier, yet.

parkrun500club · 26/07/2024 09:09

EffortlesslyInelegant · 26/07/2024 08:14

I'm finding it hard to give an incey-wincey pinch of dung about the OP's whingefest but I have to say that 'enshittification' is my absolute favourite new word. Grin

I follow a Substack called Decrapifying work. It's a great title for a great newsletter, and he refers to entshittification as well Grin.

Colin Newlyn if you are interested :)

As for relating to the OP, a lot of people just do as they are told and simply accept crap treatment. A lot of people don't.

Summerhillsquare · 26/07/2024 09:02

@EffortlesslyInelegant I think it was Cory Doctorow who coined it, initially to refer to certain social media platforms.

Hateam · 26/07/2024 08:51

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It was a general comment about MN and not specific to this thread but thank you for commenting anyway.

EffortlesslyInelegant · 26/07/2024 08:14

Summerhillsquare · 25/07/2024 14:40

You're not wrong. The enshitiffication of everything, power is retained centrally while responsibility is devolved to the individual.

I'm finding it hard to give an incey-wincey pinch of dung about the OP's whingefest but I have to say that 'enshittification' is my absolute favourite new word. Grin

politicalintrigue · 26/07/2024 08:05

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politicalintrigue · 26/07/2024 08:03

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Hateam · 26/07/2024 07:56

I seem to live in some kind of alternative universe to most mum's netters. I just don't have the problems that so many people seem to have was I go about my daily life ; maybe I just don't waste my time looking for them.

TheRakesTale · 26/07/2024 07:52

OptimismvsRealism · 25/07/2024 14:37

Treating paying customers like dirt with measures that won't in any way prevent actual theft is indeed treating us all like scum.

Don't be ridiculous. If you need to rant, do it at the scum who shoplift. They have caused these draconian measures.
They have the receipt exits in France too, but no-one gives a shit, particularly as some security bods are armed.

Upandaway1000 · 26/07/2024 07:48

I was thinking this just yesterday. I spend 400 a month in Sainsburys and the service is shocking, there is only 1 til open so you have to self scan. Imagine any other shop or service you pay that much for treating you the same? I could get a membership to a luxury spa and two treatments per month for the same price!!

WithOneLook · 26/07/2024 07:44

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I only went into the self checkout area BECAUSE I wanted to leave quickly.

The main shop ONLY has barriers INTO the store, NOT out of it so to leave you HAVE to go via the till area. On this particular occasion of the 2 or 3 manned tills they were all closed with barriers across. The ONLY way to leave was via the self serve area (either baskets, trolleys or hand scanner thing) and those all need a receipt to scan out of or to be let out by staff (or I suppose to run out when someone else scans a receipt). You are talking as if you know my local store and it's layout which is mildly concerning. As I say it doesn't bother me day to day, but it isn't ideal and actually a scanner to 'scan out' the main door would possibly be more convenient given this stores particular layout. I recently visited a different store and the toilets were INSIDE the main store (not beyond the checkouts) which totally resolved the issues I had personally. I didn't note the possible entrances/exits in and out though as it was a one off visit, I'd got nothing to hide and just went about my day.

OrwellianTimes · 26/07/2024 07:38

OrwellianTimes · 26/07/2024 07:38

What are you on about? Tesco made .£2.3 billion in profit last year, up by £800million.

They are using the cost of living as a cover for corporate greed.

None of which excuses theft mind.

meatmanagement.com/news/tesco-reports-2023/24-profit-of-23bn/71894.article#:~:text=UK%20retailer%20Tesco%20has%20announced,inflation%20fell%20throughout%20the%20year.

OrwellianTimes · 26/07/2024 07:38

SunQueen24 · 25/07/2024 14:39

Supermarkets are struggling to maintain their margins and many UK supermarkets are now only propped up by their international chains where they’re performing better.

Theft is a huge source of leakage and with the COL it’s also becoming even more prevalent.

So, yes, I think YABU, it’s a reaction to the increase in theft and a desire to be profitable as a business.

What are you on about? Tesco made .£2.3 billion in profit last year, up by £800million.

They are using the cost of living as a cover for corporate greed.

None of which excuses theft mind.

Seymour5 · 26/07/2024 07:34

I agree with @SherbetSweeties if people don’t like self service, join a queue at a staffed till. I like wandering round Sainsbury’s with my scanner. Been asked just once to have my shopping checked, no problem, the very polite staff member was just doing their job.

politicalintrigue · 26/07/2024 07:33

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Gogogo12345 · 26/07/2024 07:32

ALovelyCupOfNameChange · 25/07/2024 14:44

This is exactly how they do it, it’s so common and why they’ve had to implement the receipt scan.

So just don't have the bloody self scan tills.

Get everyone to go through a manned till do the shop staff scan everything. Then if stuff is " missed" then they can't be blaming the customer . If shops don't trust the customers then don't make them do the checking out work then want to micromanage it

Seems the shops must lose less from thefts at self scans than they save not employing enough staff to man the tills though

politicalintrigue · 26/07/2024 07:32

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Hateam · 26/07/2024 07:31

Anyway, the worst anybody can say about this is that it is a mild irritation that is easily avoided.