To be really sick of supermarkets treating paying customers like scum

“Sainsbury's traps you in the self service pen of shame until you scan your receipt like a good little girl”

😂😂😂 god yes!!! Our local one doesn’t do this but my mums one does. Ridiculous. Put me off going there again.

So what do you think the protocol should be in that situation?

What's a 'bad' area?

Its area dependent

They don't do that where I live - in fact the tags off the wine are often removed when were in the queue for self serve chatting to the staff.

I'm in the highlands.

But where my mother is... the staff have body cams and its everything like you describe.

She's in Liverpool

I would examine yourself carefully to see why this is so triggering for you.

I know what you mean- I don’t mind the measures but it’s the way we can be treated.

I bought a dress from Tesco the other day at self checkout (along with a few grocery items) and after I scanned it, before bagging it, I walked a few steps over to where the member of staff was stood and showed the tag and asked if she was okay to remove it. Really shortly she said “where’s your receipt?” And I said “oh sorry I’ve just scanned it, I’ve not finished with my other bits yet.” And SO rudely she said “well I’m not going to take the tag off until you’ve paid, you need to pay first then bring me the receipt to prove it.” I don’t feel it comes off strong enough when I type it but she said it so rudely/patronisingly and I felt really embarrassed. I apologised and went back to my machine and carried on scanning/bagging and then when I had finished up I took the dress and receipt over to her, and she took it off without a word to me.
I feel like their system makes sense, I get why they do it, it just hasn’t occurred to me as I scanned, and ultimately I feel she did NOT need to speak to me like that, a simple smile and a “Oo I’ll do it once you’re finished up, just pop back over to me with the recipt!” Said in in friendly tone, would’ve been much better.

Can’t say I relate to any of this. We do our shopping in Tesco and mostly a small local M&S.

Di you live in a bad area, OP?

Indeed but hopefully they can feed up the chain. And also even if they are only obeying orders, I don't necessarily have to cooperate with their policy. I have to live within the law of this country, that's all.

I think it’s only a matter of time before supermarkets where you can just wander around and pick stuff up are gone. As soon as they can fully mechanise and automate the picking process I predict supermarkets will be nothing more than collection points for prepaid orders, fulfilled by robots in a few giant warehouses. Which will solve lots of OPs problems, as shop lifting will be a thing of the past.

I'd say women do it too. Just that it's young men boldly walking out. Women are more likely to pay for some things and hide other things.

Well it is the school holidays now isn't it.

Wait until the OP notices that most self scan tills now have cameras on so you can get a close up of all your chins so they have evidence if you're putting through courgettes as carrots.

I'm confused why you can't see how these things make sense....

Proving youve paid for the item before removing the tag: around here if people manage to get items out of the shop without the alarm going off, they bring them back because they "forgot to take the security tag off". It's quite common to be asked for proof of purchase.

Your item set off the security alarm.... I'm not really sure why you are surprised or angry you were asked to show your bags? It's literally the point of the alarm? As with any technology, they come with a fault like wrongly going off but 9 times out of 10 they work!

We don't have Waitrose but Tesco do the self scan rescan once every couple of shops. They don't know who I am, they don't know I'm an honest person, it doesn't really bother me they want to check every so often that I'm using their system correctly?

You are very angry for no reason!

Ive never experienced any of this 🤷‍♀️.

@OptimismvsRealism sometimes products have security tags on that the till doesn't always de-tag like they are supposed to.
Some stock arrives at store pre-tagged and it's not always noticed.
Not the fault of the staff nor the customer but just one of those irritating things.
If you HAVEN'T stolen anything why does it matter if the security guard needs to double check.
You'd be pissed off if you got home and discovered a clothing tag still attached.

You’re very cool.

You do realise that the people you're causing drama and confrontation with are doing their job?
They aren't the ones who thought up the security measures.

It doesn’t help that there are no consequences for low level theft (I heard a rumour that the police won’t be called unless the theft amounts to over £250. Unsure whether that’s accurate or not though!)

However the supermarket near me which was doing that seems to have abandoned it which speaks volumes.

It doesn't. It only proves you've paid for what's on the receipt, not everything you are taking out of the shop.

If I have to scan the barcode receipt to exit....then I tear through the barcode and ask if they're detaining me. I think it's an outrageous policy