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To be really sick of supermarkets treating paying customers like scum

416 replies

OptimismvsRealism · 25/07/2024 14:34

Sainsbury's traps you in the self service pen of shame until you scan your receipt like a good little girl

Tesco won't take the security tags off your wine until you've not only paid but they've examined your receipt in detail to make sure your wine is paid for - sort of a performance so you remember your place

Waitrose makes a bit song and dance about doing the rescan of self scanning shops (I don't do self scanning because why would I sign up for this extra work?)

Just in Lidl and my wine set off the security alarm even though I've had the tags taken off and the security guard chased me out the door to try to get me to show him inside my bags (er no fuck off pal)

Aldi staff try to look in your shopping bags as you queue

Does anywhere NOT get a kick out of treating their profit drivers like filth any more?

I will probably just have to live off UHPs from the local Greggs at this rate

OP posts:
Comedycook · 25/07/2024 15:10

S1lverCandle · 25/07/2024 15:08

How is it restricting to have to prove you've paid for something before leaving the shop? Hasn't this always been the case?

No that hasn't always been the case. It goes against the code of our society. Innocent until proven guilty. If they think someone has committed a crime then deal with that....this system turns that on its head. You are being told you must prove you haven't committed a crime before you are allowed to leave.

politicalintrigue · 25/07/2024 15:10

i bet the OP is “known” at these shops and watches like a hawk!

sweeneytoddsrazor · 25/07/2024 15:10

Plenty of women walk out with trolleys stacked with goods without paying. It most definitely isn't just young men. And the vast majority isn't people desperate to feed the family. It is mainly organised gangs. Most days we have attempted trolley pushes of in excess of £600

politicalintrigue · 25/07/2024 15:09

treating you “like scum”
”like dirt”

You sound like an extra off Eastenders OP

S0livagant · 25/07/2024 15:09

Needmorelego · 25/07/2024 15:07

@S0livagant you don't attempt to leave the shop via the self service checkouts if you aren't buying anything.
I just leave by the same way I entered if I'm not buying anything.

You can't in our Tesco. They have one way gates with a display blocking the single 'out' gate. You can slip out past someone coming in or else need to leave via the self service.

S1lverCandle · 25/07/2024 15:08

Comedycook · 25/07/2024 15:06

And this attitude is how we end up in a society with more and more restrictions and surveillance.

How is it restricting to have to prove you've paid for something before leaving the shop? Hasn't this always been the case?

Needmorelego · 25/07/2024 15:07

@S0livagant you don't attempt to leave the shop via the self service checkouts if you aren't buying anything.
I just leave by the same way I entered if I'm not buying anything.

zzar45 · 25/07/2024 15:07

PurpleDiva22 · 25/07/2024 15:05

Do you do the same at train stations that won't let you out until you've scanned your ticket?

I’m picturing this poster screaming in the ticket hall about all the sheep mindlessly scanning her ticket!! You will not take her, it’s a free country!!

In reality this poster barely leaves their house and lives an incredibly narrow existence day to day, letting out her release by ranting on mumsnet. Awesome.

Allthegoodnamesarechosen · 25/07/2024 15:07

‘know exactly what you mean. Tesco staff are awful for this. They literally act as though you are on day release and they're your probation officer.’

Do you speak from experience of the probation system, OP?

Comedycook · 25/07/2024 15:06

Soontobe60 · 25/07/2024 15:04

Or maybe most people can grasp that showing a receipt really isnt a big deal, will take seconds and means they wont be detained.

And this attitude is how we end up in a society with more and more restrictions and surveillance.

S0livagant · 25/07/2024 15:05

Putting the barrier in the self service area means you at least have to buy SOMETHING to get out, you can’t simply walk straight on through.

Why should you have to buy something? What if they don't have the thing you were looking for?

TinyGingerCat · 25/07/2024 15:05

Depends where you live I think. Nothing like this round my way (dull as fuck rural middle) but I had to get a security guard to wrestle the gigantic plastic box off a block of cheddar in Birmingham. You chose OP - nightlife, deliveroo, uber, public transport plus extra security in the supermarket, or none of this and a slow quiet slide towards death (I love where I live btw but I am so jealous of people who get take aways delivered).

xxSideshowAuntSallyxx · 25/07/2024 15:05

It's a pain in the arse and adds time, and I always set it off with a Brita filter 🤦‍♀️. It also causes a traffic jam when someone can't get their receipt to scan.

PurpleDiva22 · 25/07/2024 15:05

Comedycook · 25/07/2024 15:03

Indeed. I certainly think it's a shame so many people are such sheep that they will comply with being detained by a shop until they prove their innocence.

Do you do the same at train stations that won't let you out until you've scanned your ticket?

Soontobe60 · 25/07/2024 15:04

Comedycook · 25/07/2024 15:03

Indeed. I certainly think it's a shame so many people are such sheep that they will comply with being detained by a shop until they prove their innocence.

Or maybe most people can grasp that showing a receipt really isnt a big deal, will take seconds and means they wont be detained.

Comedycook · 25/07/2024 15:04

zzar45 · 25/07/2024 15:02

Not really, a private business is private property and has every right to enforce its own rules and ban would be customers who don’t comply and make a commotion every time they come into store wasting their resources.
If you don’t want to cooperate with their policy then your only right is to choose not to shop there, not to go and do whatever the fuck you like.

Edited

Then on entering the store you should be made aware of this system so you can decide whether you wish to continue or not.

Beezknees · 25/07/2024 15:03

mitogoshi · 25/07/2024 15:00

Have no clue what you're talking about. Never experienced any of these things. And yes i use self checkouts and yes I buy alcohol. I've never had to scan a receipt to get out either

Me neither. And I buy a lot of alcohol! They don't have security tags on the wine, at my local Asda, they do on the spirits though. Is it really a big deal to show your receipt though anyway? First world problems.

S1lverCandle · 25/07/2024 15:03

OptimismvsRealism · 25/07/2024 15:00

I know exactly what you mean. Tesco staff are awful for this. They literally act as though you are on day release and they're your probation officer.

I suspect your attitude and general demeanour must be influencing how people treat you.
Most people don't attract this sort of attention at all.

Comedycook · 25/07/2024 15:03

zzar45 · 25/07/2024 14:56

You’re very cool.

Indeed. I certainly think it's a shame so many people are such sheep that they will comply with being detained by a shop until they prove their innocence.

Lovemycat2023 · 25/07/2024 15:03

TerfTalking · 25/07/2024 14:42

Must be the area you live in. My town has a Tesco, Sainsbo and Lidl and we have none of these.

The Tesco tag thing doesn’t make sense, if you go through a till they take it off whilst you are putting your stuff through, if you go through self scan once you’ve paid they take it off, they don’t check your receipt as they can see it on the screen and The Red light flashes when you indicate you have an item with tags so there’s usually staff close by. I’ve never had to show a receipt in Tesco for a tagged item.

I had this recently in a Tesco - I asked for the tag to be removed when the assistant came over to the self scan to confirm my age. She didn’t do it, I asked her to explain and she sort of said “after you’ve paid”. I was really confused. So I paid, packed my bags, and then had to wait for her to come over again. Now it makes sense. I don’t usually shop in person and think they’ve changed how they do it.

zzar45 · 25/07/2024 15:02

Comedycook · 25/07/2024 14:58

Indeed but hopefully they can feed up the chain. And also even if they are only obeying orders, I don't necessarily have to cooperate with their policy. I have to live within the law of this country, that's all.

Not really, a private business is private property and has every right to enforce its own rules and ban would be customers who don’t comply and make a commotion every time they come into store wasting their resources.
If you don’t want to cooperate with their policy then your only right is to choose not to shop there, not to go and do whatever the fuck you like.

Needmorelego · 25/07/2024 15:01

Some of you on this thread are so bloody dramatic.
I am so glad I don't work in retail anymore.

Mrsttcno1 · 25/07/2024 15:01

Some people actually do just love a winge don’t they🤣 all of these things do reduce theft. Putting the barrier in the self service area means you at least have to buy SOMETHING to get out, you can’t simply walk straight on through.

Of course they need to check you’ve paid for the wine/spirit before they take the security tag off- that is literally the point of security tags.

OF COURSE if you set the security alarm off when leaving a store they can check to see if you only have the items you’ve paid for or any additional.

ALL of these things reduce theft, or at least discourage people as they know there is at least hoops to jump through to be successful. If there was no security tags, no receipt scan to leave self checkout and no security on the door then it would be incredibly easy to just pick up a bottle of wine and walk straight out without paying.

VickyEadieofThigh · 25/07/2024 15:01

My Tesco doesn't have security tags on wine so there's none of that going on.

mitogoshi · 25/07/2024 15:00

Have no clue what you're talking about. Never experienced any of these things. And yes i use self checkouts and yes I buy alcohol. I've never had to scan a receipt to get out either