Page 10 | To be really sick of supermarkets treating paying customers like scum

OptimismvsRealism · 2024-07-25T13:34:59+00:00

Sainsbury's traps you in the self service pen of shame until you scan your receipt like a good little girl Tesco won't take the security tags off your wine until you've not only paid but they've examined your receipt in detail to make sure your wine is paid for - sort of a performance so you remember your place Waitrose makes a bit song and dance about doing the rescan of self scanning shops (I don't do self scanning because why would I sign up for this extra work?) Just in Lidl and my wine set off the security alarm even though I've had the tags taken off and the security guard chased me out the door to try to get me to show him inside my bags (er no fuck off pal) Aldi staff try to look in your shopping bags as you queue Does anywhere NOT get a kick out of treating their profit drivers like filth any more? I will probably just have to live off UHPs from the local Greggs at this rate

Goldenbear · 25/07/2024 16:18

Needmorelego · 25/07/2024 14:38

Well unfortunately so much is stolen from supermarkets they either have to do this or they will have to put up their prices.
Want to pay £10 for a loaf of bread? I doubt it.
You would not believe how much retailers lose in theft.

Edited

We’ll employ people n tills again then and stop being so greedy is what it arguably the response to that! Was shoplifting as bad when supermarkets had more tills open.

Sainsburys hardly has anyone on self service tills- I was at one in my lunch break and gave up as the customer service person was scanning a customers elf scanning stuff for her, ignoring everyone else as obviously she can’t be in-two places at once but I haven’t got time for the faffing!

iamtheblcksheep · 25/07/2024 16:14

I got a very large voucher, flowers and chocolates when some spotty kid in tescos tried to say I hadn’t paid for a T-shirt they’d left the tag on. I got very loud rather quickly. He was made to apologise but I didn’t like his tone.

AllyCart · 25/07/2024 16:13

politicalintrigue · 25/07/2024 15:59

i bet everyone passing just thought… what a weirdo. Holding her newborn and shouting at the guard for not wanting to show her receipt

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Definitely!

AllyCart · 25/07/2024 16:10

OptimismvsRealism · 25/07/2024 14:37

Treating paying customers like dirt with measures that won't in any way prevent actual theft is indeed treating us all like scum.

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That's like saying speed limits don't prevent road accidents because crashes still happen.

S1lverCandle · 25/07/2024 16:08

Comedycook · 25/07/2024 16:01

Their staff training situation is absolutely sod all to do with me

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Figures.

politicalintrigue · 25/07/2024 16:08

Comedycook · 25/07/2024 16:06

Well more fool you. And there's massive difference between raising your voice and actual shouting. I firmly told him to let me leave. Anyway this was a very long time ago...said newborn is a teenager now 😂

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and has the same view of security guards as you do? ie not to be disrupted and disposable odious human beings

Needmorelego · 25/07/2024 16:07

@Comedycook mistakes happen by staff sometimes. Yes it's not your 'job' to teach them - but sometimes it's just helpful and nice.

S1lverCandle · 25/07/2024 16:07

Comedycook · 25/07/2024 16:00

So I should meekly comply with a random man's demands so I don't make a scene

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It wasn't a random man 🙄 and it was a perfectly reasonable request in the circumstances.
You sound incredibly militant about things which have such little meaning, really.
Your blood pressure must be permanently sky high.

Comedycook · 25/07/2024 16:06

politicalintrigue · 25/07/2024 16:03

@Comedycook i would have passed you but, holding your newborn and shouting at this security guard that you won’t show him your receipt and i would have thought “poor sod” about the security guard. and “poor baby” for your newborn

Well more fool you. And there's massive difference between raising your voice and actual shouting. I firmly told him to let me leave. Anyway this was a very long time ago...said newborn is a teenager now 😂

Needmorelego · 25/07/2024 16:06

@Comedycook not "random man" but an employee of the business you decided to go to.
All the staff are "random" people by that theory.
Which ones are you happy to interact with?
Man on the meat counter? The cleaner who says "careful the floor it's wet"? The assistant who serves you on the till?
All "random" people??

politicalintrigue · 25/07/2024 16:03

@Comedycook i would have passed you but, holding your newborn and shouting at this security guard that you won’t show him your receipt and i would have thought “poor sod” about the security guard. and “poor baby” for your newborn

politicalintrigue · 25/07/2024 16:02

Comedycook · 25/07/2024 16:00

So I should meekly comply with a random man's demands so I don't make a scene

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Random man - security guard
Demand - to simply identify colleague to remind to remove tag to AVOID him having to hassle customers as they leave

Comedycook · 25/07/2024 16:01

Needmorelego · 25/07/2024 16:00

@Comedycook yes but an extra 10 seconds in your life really wouldn't have mattered would it.
Staff turnover in retail is huge and as a result staff training can be poor.
Can you not see why? Because many customers are arsy, rude and unhelpful.

Their staff training situation is absolutely sod all to do with me

Needmorelego · 25/07/2024 16:00

@Comedycook yes but an extra 10 seconds in your life really wouldn't have mattered would it.
Staff turnover in retail is huge and as a result staff training can be poor.
Can you not see why? Because many customers are arsy, rude and unhelpful.

Comedycook · 25/07/2024 16:00

politicalintrigue · 25/07/2024 15:59

i bet everyone passing just thought… what a weirdo. Holding her newborn and shouting at the guard for not wanting to show her receipt

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So I should meekly comply with a random man's demands so I don't make a scene

politicalintrigue · 25/07/2024 15:59

Needmorelego · 25/07/2024 15:55

@Comedycook I don't see why you couldn't just show the receipt again.
He just wanted to see which staff member it was.
Absolutely NO BIG DEAL until you made it one.

i bet everyone passing just thought… what a weirdo. Holding her newborn and shouting at the guard for not wanting to show her receipt

politicalintrigue · 25/07/2024 15:59

Comedycook · 25/07/2024 15:56

I can see why they want to do that. I can also see that once I'd proved I'd done nothing wrong I am entirely free to leave

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exactly

his response to you refusing to show him was unreasonable

but nothing to do with security

Comedycook · 25/07/2024 15:56

politicalintrigue · 25/07/2024 15:55

can you not see reasonable to find out colleague so that they can be reminded to take off tags

totally reasonable

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I can see why they want to do that. I can also see that once I'd proved I'd done nothing wrong I am entirely free to leave

Needmorelego · 25/07/2024 15:55

@Comedycook I don't see why you couldn't just show the receipt again.
He just wanted to see which staff member it was.
Absolutely NO BIG DEAL until you made it one.

politicalintrigue · 25/07/2024 15:55

Comedycook · 25/07/2024 15:54

No the situation was the alarm went off because the tag was still on the item. I was perfectly fine to show my receipt. The tag was then removed. I then went to leave. He remembered he was meant to check the receipt to see which staff member had served me and had forgotten to remove. I said no he couldn't see it again. I didn't want anyone to get into trouble. He then stood in front of me and when I tried to step around him to leave proceeded to stay in front of me and stop me until I raised my voice and demanded he let me leave.

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can you not see reasonable to find out colleague so that they can be reminded to take off tags

totally reasonable

Comedycook · 25/07/2024 15:54

Needmorelego · 25/07/2024 15:50

@Comedycook he probably wasn't "accusing" you of stealing - he was likely asking to double check because if a tag actives the alarm it can just be down to the simple error that it hasn't been removed.
Would you rather get all the way home to discover you can't remove a tag and so can't use the product?
And then he just wanted to see which sales assistant it was so he can let them know (not get them in "trouble").

Edited

No the situation was the alarm went off because the tag was still on the item. I was perfectly fine to show my receipt. The tag was then removed. I then went to leave. He remembered he was meant to check the receipt to see which staff member had served me and had forgotten to remove. I said no he couldn't see it again. I didn't want anyone to get into trouble. He then stood in front of me and when I tried to step around him to leave proceeded to stay in front of me and stop me until I raised my voice and demanded he let me leave.

Needmorelego · 25/07/2024 15:50

@Comedycook he probably wasn't "accusing" you of stealing - he was likely asking to double check because if a tag actives the alarm it can just be down to the simple error that it hasn't been removed.
Would you rather get all the way home to discover you can't remove a tag and so can't use the product?
And then he just wanted to see which sales assistant it was so he can let them know (not get them in "trouble").

politicalintrigue · 25/07/2024 15:50

Needmorelego · 25/07/2024 15:46

@Comedycook and again I am proved that I am so glad I got out of retail.
How many seconds would it have taken to show him the receipt a second time so he can just glance at it again?
About 10.....

exactly

someone like this must have so many instances in their day where they dig their heels in and refuse to do something because they don’t have to. What a depressing way to live

politicalintrigue · 25/07/2024 15:49

Comedycook · 25/07/2024 15:47

I'd proven I hadn't stolen. I am obliged to do nothing else. What kind of man then thinks he can stand in front of a woman with a baby to stop her leaving.

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a twat

but bugger all to do with this issue

he was trying to see which colleague had made a mistake. Very reasonable. Nothing to do with suspecting you of anything.

His response to you stamping your feet and refusing to was not acceptable though

So… you showed him or… you’re still there?

Comedycook · 25/07/2024 15:47

Needmorelego · 25/07/2024 15:46

@Comedycook and again I am proved that I am so glad I got out of retail.
How many seconds would it have taken to show him the receipt a second time so he can just glance at it again?
About 10.....

I'd proven I hadn't stolen. I am obliged to do nothing else. What kind of man then thinks he can stand in front of a woman with a baby to stop her leaving.