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Original poster

Annoyed at OCADO?

41 replies

AvrielFinch · 22/07/2024 16:20

Okay mildly irritated really.
I had an Ocado home delivery and did not notice until the delivery that I am now being charged 10p a bag on top of the delivery charge. Fine probably my fault for not reading the small print properly. And if you hand back your carrier bags to the driver with your next delivery you get 10p back for every bag.

But the amount of bags they charged me for is way more than the number provided. I asked online for a refund and am still waiting for a reply.

But if you are going to charge 10p a carrier bag at least get the number right. Even a stranger looking at my order would realise that the amount of bags makes no sense unless you were putting 1 carrot in each bag.

OP posts:
Hoppinggreen · 22/07/2024 16:38

There was a damaged item in my shop last Thursday and they have confirmed that they are refunding, although ti won't hit my account for a day or 2.
I always give the bags back and they ask how many and I guess but its usually around double whatever I say.
I get very few subs from them so they are my favourite to use,less so since they stopped doing Waitrose stuff though

Original poster
AvrielFinch · 22/07/2024 16:36

@MrsBrightsidde that is interesting. Yes I will do that in future.
Hopefully should get refund by tomorrow then if it takes up to 3 days.

OP posts:
MrsBrightsidde · 22/07/2024 16:35

Happens almost every single delivery we have. So I’ve got into the habit of counting each delivery and requesting a refund. Never had an issue with refunds.

OblivionAndBeyond · 22/07/2024 16:33

AvrielFinch · 22/07/2024 16:30

I think they have stopped that now.

Show quote history

Not that I've noticed. I'm sure the guy last Friday (or maybe the Friday before) said it because we have a bit of a running joke in the house about how we'll invest the extra 30p (or whatever) so it always gets a comment.

Original poster
AvrielFinch · 22/07/2024 16:33

I got under refunded on bags once before when I told the driver how many bags there was. But as it was only 10p I didn't even bother following it up. But this time its over a £1.

OP posts:
FragmentedProvision · 22/07/2024 16:33

A refund has never taken longer than a day.

ImRonBurgandy · 22/07/2024 16:32

Ocado are really reliable, with hardly any subs. Refunds normally take about 2-3 days and I've never had one refused.

Original poster
AvrielFinch · 22/07/2024 16:32

It hasn't been refunded immediately though. It is sitting in limbo. They said a member of staff will look at my refund request and get back to me. I have no idea how long it will take.

OP posts:
Ereyraa · 22/07/2024 16:31

AvrielFinch · 22/07/2024 16:30

I think they have stopped that now.

Show quote history

I always get over-refunded on bags.

Original poster
AvrielFinch · 22/07/2024 16:30

OblivionAndBeyond · 22/07/2024 16:30

Me too. I hand back bags every week and say "there's about 12 there" and the driver almost invariably replies something along the lines of "I'll call it 15".

Show quote history

I think they have stopped that now.

OP posts:
Original poster
AvrielFinch · 22/07/2024 16:30

I hope they are generous.
I am wondering whether to order from elsewhere though. I want somewhere reliable. I can't be bothered with the hassle.
I have found Iceland to be the most reliable, but sadly they do not do many things I want to buy. I did use them during the pandemic as it was hard to get anyone else.

OP posts:
OblivionAndBeyond · 22/07/2024 16:30

TheSerenePinkOrca · 22/07/2024 16:22

Ocado stuff is robot packed so the robot will dictate how many bags are used. Sometimes they put one thing in a bag so the driver leaves it in the van.

For every 10p bag they've missed I've had far more extra bags refunded e.g. when I've said 7 bags they have refunded 10.

Me too. I hand back bags every week and say "there's about 12 there" and the driver almost invariably replies something along the lines of "I'll call it 15".

Ereyraa · 22/07/2024 16:29

If you think you’ve been overcharged, fill in the form online or on the app. From experience, they don’t quibble any refunds.

I don’t have any issues with Ocado; on the odd occasion anything has been damaged/missing, it’s been refunded immediately with no issue.

FragmentedProvision · 22/07/2024 16:27

If items are damaged they will give you a refund. There is an option on the app.

I've always found them to be generous with the bag returns, making up for any overcharging.

MarmitePizza · 22/07/2024 16:25

I’m sorry to say that Ocado seem to be shit. I always had Tesco deliveries before but tried Ocado. I liked the fact that it came in bags as it’s so much easier to take into the house.

I’ve done three orders with them though and each time they have been significantly late (more than an hour once).

Also the packing just seems to be done really carelessly, squashing some items and eg putting ice cream next to salad leaves so they freeze a bit and get ruined.

They don’t really seem bothered if you complain either. I’ve more or less given up on them and back to Tesco.

TheSerenePinkOrca · 22/07/2024 16:22

Ocado stuff is robot packed so the robot will dictate how many bags are used. Sometimes they put one thing in a bag so the driver leaves it in the van.

For every 10p bag they've missed I've had far more extra bags refunded e.g. when I've said 7 bags they have refunded 10.

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