I'll try and keep this as concise as possible!
I had an appointment with my hairdresser today. I arrived at the salon and messaged her upon my arrival (Salon is on the first floor building and door is number coded for access). I waited a couple of minutes expecting the door to be open and greeted by my hairdresser. Instead, I receive a text message from her informing me she's unwell and been unwell all week and not in work today and that she's really sorry and will offer me a discount next time if I want to rebook.
Being unwell is one thing and I hope she feels much better soon. That said, texting me AFTER I confirm my arrival for my appointment is what's pissed me off. I arranged my day around this appointment. She says she's been ill all week so I would have thought she knows herself enough to know she had no plans on going into work while still feeling poorly and would have had the courtesy to message me much sooner (without prompting).
She works in a salon with other hairdressers. If she was so ill surely she could have asked one of them to call me and let me know, apologise for the inconvenience and rebook me in at a later date? Or offer to book me in with someone else the same day or later date as no idea how long she will be off sick for? Even as options that would have been appreciated to have been asked. Peter of thise options were offered.
I haven't replied to her message yet because I'm pissed off and I don't want to say anything mean to her because she's unwell. I don't think I can hide a sarcastic tone at the moment.
If this illness was an emergency then I would have understood, emergencies just happen. But she's been ill for a week and not had the thought or if she did, she didn't action the thought to contact me.
I'm unsure whether to give the hairdresser the benefit of the doubt. She's done a good job with my hair cuts previously. I'm a fairly new customer so only been to her twice before but I have been happy with her work. Or, should I find another hairdresser and take my business elsewhere?
I'm geared towards not replying and going elsewhere. Customers shouldn't be treated as an afterthought. It's not a way to run a business. Having worked in customer service for too many years lol 😆 I know how I don't like to be treated and I wouldn't treat a customer that way no matter how long they were a customer for.
I'm interested in outside opinions about this because I'm fed up and long term don't want to act in haste without considering further input.
YABU: Give the hairdresser the benefit of the doubt and rebook the appointment and make use of the discount.
YANBU: Find another hairdresser and take your business elsewhere.
Thanks for reading 😊