Hairdresser cancelled appointment at my appointment time

A similar thing happened to me once. I've never been back to that hairdresser.

She is discourteous and there is no excuse for this. Let her go and find someone else.

Then someone from the salon should have contacted customers in advance or a generic email: text message to clients to let them know would suffice.
Leaving it till the last minute is flaky and rude- I’d be ropable if this was me as I need to organise child care to go to my hairdresser

Don't be ridiculous! I am self employed. I have all my customers in my phone. It take less than a minute to send a text. Whereas Op has probably wasted a lot of time getting to the appointment. Travel time, maybe dropping kids in to relatives to be babysat, parking the car, paying for parking, walking to the salon, etc. Why is Op's time worth less than a few seconds of the hairdressers time?!

I wouldn't be able to resist replying something like "This is really disappointing as I organised my whole day round this appointment. I’m sorry you’re not well but I wish you’d let me know sooner." Whether I’d use her again would depend on her response but I probably wouldn't go back.

”sorry to hear you are unwell and I hope it’s a swift recovery for you and nothing serious.
I am however a bit miffed by not being told in plenty of time as I have made arrangements around our appointment today. I hope you understand I need reliable service providers so will have a think on whether I will rebook with you in future.”

I would go back. Presumably this was a one off and it often takes a long time to build up a relationship with a hairdresser so they know how to work with your hair and your style.

"Hi Kate. Sorry to hear you're poorly. Just to make you aware, nobody from the salon phoned to let me know that my appointment was cancelled. Consequently, I arranged for paid childcare and drove 30 minutes to the salon, only to find out once I was here, that you weren't in work today. Thought I should let you know, as I presume that you thought the salon were contacting your customers. Hope you feel better soon. Afterthought"

What a massive princess you are. She is ILL. you have no idea how ill or how incapacitated. Its likely she was unable to let people know ahead of time and can only do this version of informing you, on getting a text herself.

I actually can't believe this even warrants a ranty thread.

I'm gearing towards YABU only because we have no idea what goes in people's life's and therefore (if this is completely out of character) then your hairdresser may have a very reasonably reason behind last minute cancellation. Her work maybe the last thing she is thinking about and therefore placing herself first. This my seem selfish but we are allowed to be selfish when needs must.

I turned up for an appointment one time and something similar happened, only I didn't get a text and the shop was shut. It turned out something really personal had happened. Which I heard through (nosey) people gossiping.

Sounds like she might have forgotten you were coming, as she had nothing to gain by not telling you in plenty of time. Still a sign she's unreliable though.

Was she clear in her wording that she’d been off work all week, or just unwell all week and not working just today? I’d give her the benefit of the doubt if she’s struggled on all week and flaked out today, but if she’s been off work all week and not told you’d, I’d ditch and find someone else.

Your discount amount should correspond with their cancellation fee. Get another appointment , get your discount then bugger off elsewhere

Yeah find another hairdresser. That is a shitty way to treat a customer. Don't even respond to her.

That’s out of order, I’d be going elsewhere personally

I guess that she was hoping she’d be well enough to do your hair even after having been ill all week. But unless your appointment was at 8:30 am it’s rude not to have let you know sooner.

I'd just go somewhere else.
Or to a different hairdresser at the same salon.

Ah is it good weather where you are today and she wants a long weekend?

I was on the bus going to my hairdresser appointment, and received a call saying she could not do my hair due to an emergency. I found another one.

Did she say how much discount? If she didn’t go elsewhere as she doesn’t respect your time.

if she provided a healthy discount amount then she may be sincere.

Also is she actually sick or did she double book ?!? If she’s not shop front how are you to know

Just simply ask her why she didn't let you know. It's not very professional.id be annoyed too.
There are loads of hairdressers around.

That's so rude and dismissive! Surely she could have messaged given you notice or got a colleague to
I would go somewhere else
Perhaps ask friends for a recommendation?

I hate unprofessional people. Personally I would go elsewhere.

I would take the discount. Then find another hairdresser. And once you have used your discount leave a honest review.

I would find another hairdresser, but I wouldn’t ignore her message. I would respond telling her exactly why I was taking my business elsewhere.