Hairdresser cancelled appointment at my appointment time

She should give at least 50% discount.
Mind you I've forgotten a hair appointment and she's always just let it go - I've never actually been charged.

I used the same hairdresser for ages. Loved him. Hair always looked fab and it wasn’t cheap! I booked twice for appointments close to events only to get a call earlier in the week to say he was no longer going to be about and I could either have someone else do my hair (lower ranked but still not cheap!) or reschedule. Neither was acceptable. The first was annoying but it happens. Twice in a row - not good customer service. I took my custom elsewhere and now have my hair done at home for a fraction of the cost!

Actually @TheAfterthought The above poster has a good point! Did she have your number before you texted her? Assuming she did, yes, absolutely right to ditch her!

Thank you - yes I realised that after I posted - but too late to amend what I had written. Was coming back to say I had made a mistake!

So what about what may be going on in her life?

She was ill all wk and had Op's number, she should've let her know. Bollocks to her.

She sent the hairdresser an SMS

I'm quite laid back but this would piss me off no end @TheAfterthought.

I go to the hairdresser every six weeks or so but it takes a little planning around the kids being in school or making sure DH is home with them. Similarly, you had planned this appointment around an important job interview on Monday. And for something like a restyle or colour or cut I think a lot of people tend to schedule their appointment prior to a life event or a date or what have you.

Everyone feels poorly from time to time so I wouldn't begrudge her that in the slightest but it's the lack of consideration that would make me so cross. You took time out of your weekend to honour this appointment and she didn't even have the courtesy to let you know. My guess she is hungover and didn't plan ahead/think any further than feeling ghastly. It's rude and unprofessional.

Wait until you feel a little calmer and then tell her why you won't be coming again. And good hairdressers aren't that hard to find. I think the relationship is based on trust to some degree and she has shafted you so it wouldn't ever be the same anyway.

Good luck on Monday!

If she only texted you after you pressed the button to be let into the salon, then she must have been in the building, surely? Unless she lives in the place where she works? How come none of the others answered the door either if she works with others. Something not quite right, for sure.

Glad you have decided to go elsewhere

I don’t believe she had an emergency- more like she didn’t want to do my hair again, as she probably sensed from my reaction that she hadn’t done a great job, the cut was untidy, and the highlight colour wasn’t left on long enough, despite having written instructions from my usual hairdresser who is on maternity leave.

Last time my regular hairdresser let me down, on the day , just before Christmas, I went somewhere else and never went back.

Not going to lie, I'd be furious about this. Illness is one thing, the disrespect is something else.
Find a new one, block and move on. She would.

Maybe take the discount then go elsewhere after that if you still feel annoyed

I'd find someone else. There is no excuse for not letting you know if she'd been off all week.

Yes and sometimes they work together.

I'd be annoyed. But if I liked the way she did my hair I would go back to her. But if I wasn't that bothered I wouldn't. In other words do what suits you. The way she dealt with this was totally scatty.

Some hairdressers rent a chair in a salon. They're self-employed and hiring a space. Don't know if that's the case with your hairdresser OP, but for those saying 'why didn't someone from the salon get in touch to let you know the hairdresser wasn't available, or book you in with somebody else?', annoying as it is, if there's not a salon receptionist, or somebody co-ordinating appointments, the only person to let you know is your personal hairdresser.

I wonder if she bothered to cancel her other appointments today before they rocked up to the salon? 🤔

Why? It won't change your situation.

Clearly your hairdresser is easily replaced & that's what you've said you're going to do, so don't give it any more head room.

Yeah, exactly. Others are saying let her know she's giving bad service, but you don't owe her that. She chooses her actions, and so do you. If she carries on doing this she'll lose customers but it's not your responsibility to point that out (and you wouldn't be thanked anyway!) Bad businesses go bust, it's what happens and what should happen.

Based on what someone up thread posted "I don't believe she's been ill all week for a minute. She only texted AFTER you turned up for your appt." I am thinking that she must have received an alert on her phone (or the salon did) about your arrival and she thought "Oh shit! I forgot I had @TheAfterthought for an appointment today" so sent you a message about her being ill.

Do you know her name? Could you do a bit of sleuthing on the internet to see if she has posted photos on social media in the past week.

Depending on whether you discover photos or not of her being out and about socially over the past week and then deciding to send you that message, I'd go back to the salon and speak with the manager - surely a salon doesn't want to be associated with someone who is flaky and unreliable??

Shes double booked.

If you want to see her again ask for a discount

You didn’t go back to your hairdresser because she had an EMERGENCY?

OP, give her the benefit of the doubt and take this up with the salon/receptionists - they are the ones that should have let you know in plenty of time that your hairdresser was unwell. It is unprofessional that they are cancelling appointments via text, last min etc. I think you should go back to her if you feel she cuts your hair well and you like her. This happening once does not make her flakey.

I wouldn't bother. The response would only be waffle.

I don't think there's anything to be gained from any kind of response. I'd just ghost.