We are going private for an ADHD assessment for our daughter, due to a five year nhs waiting list. We are clearing out our savings to pay for it as the GP and school have told us she will benefit from medication, she is really struggling at the moment. We don’t really have another option as she currently can’t do a full day at school because of her symptoms.
so we booked the app, husband booked the day off work, my daughter missed her last day of school, I chased the school to fill in their end of the paperwork and filled in my end. We turn up and the clinician isn’t there. Receptionist chases the doctor. No response. We keep asking, keep being fobbed off. Two hours later our appointment slot is over and the receptionist apologises but says she’s not sure what’s happened. Tells us to go away and write an email to explain what’s happened. I said I wanted to speak to a manager and my details are passed on and he gives me a call. He said he will ‘sort it all out’, and apologised, then the private consultant calls me and apologises and explains the system made an error so didn’t book it on her calendar and she’s rebooked us for a few days time.
Ive emailed and asked for some compensation for the error. The appointment cost us a significant amount of money. We booked with this company because they have glowing 5 star reviews, but feel all of the inconvenience is worth a part refund?