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To expect some reimbursement for this private app

58 replies

Flyingwiththekids · 19/07/2024 13:32

We are going private for an ADHD assessment for our daughter, due to a five year nhs waiting list. We are clearing out our savings to pay for it as the GP and school have told us she will benefit from medication, she is really struggling at the moment. We don’t really have another option as she currently can’t do a full day at school because of her symptoms.

so we booked the app, husband booked the day off work, my daughter missed her last day of school, I chased the school to fill in their end of the paperwork and filled in my end. We turn up and the clinician isn’t there. Receptionist chases the doctor. No response. We keep asking, keep being fobbed off. Two hours later our appointment slot is over and the receptionist apologises but says she’s not sure what’s happened. Tells us to go away and write an email to explain what’s happened. I said I wanted to speak to a manager and my details are passed on and he gives me a call. He said he will ‘sort it all out’, and apologised, then the private consultant calls me and apologises and explains the system made an error so didn’t book it on her calendar and she’s rebooked us for a few days time.

Ive emailed and asked for some compensation for the error. The appointment cost us a significant amount of money. We booked with this company because they have glowing 5 star reviews, but feel all of the inconvenience is worth a part refund?

OP posts:
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Bedroomdilemmas113 · 20/07/2024 08:04

Otherstories2002 · 19/07/2024 22:52

If they’re prescribing it meets guidance.

This really isn’t true.

As an aside, private psychiatrists can (and do) prescribe things ‘off label’ that the NHS would never do either.

Bedroomdilemmas113 · 20/07/2024 08:02

Otherstories2002 · 19/07/2024 22:53

You’re implying that they will accept states care if nice guidelines are met. That is incorrect.

I absolutely am not.

The post that you are quoting is in direct response to someone else’s post stating that shared care was refused because they didn’t deal with that provider or something along those lines. I was explaining that that isn’t the case.

Shared care has been pushed out in almost all areas near me, whoever the diagnosis is done by. The aim I believe is to remove it entirely. But that is not relevant to the OP because she’s already had it confirmed by her GP that they will accept shared care.

My concern for her is her lack of understanding of what it entails financially.

Otherstories2002 · 19/07/2024 22:53

Bedroomdilemmas113 · 19/07/2024 20:32

It’s completely about the diagnosis.

If the diagnosis hasn’t been done to NICE guidelines, shared care will not be accepted.

Because you’re medicating something that isn’t diagnosed acceptably to the NHS.

If you had read my previous post though, you’d have seen that prior to this one I wrote a lengthy post about titration and what shared care actually entails.

However, the fact remains that if the diagnosis doesn’t meet NICE guidelines, you’re not getting shared care for the meds whether the psychiatrist requests it or not.

You’re implying that they will accept states care if nice guidelines are met. That is incorrect.

Otherstories2002 · 19/07/2024 22:52

Bedroomdilemmas113 · 19/07/2024 20:32

It’s completely about the diagnosis.

If the diagnosis hasn’t been done to NICE guidelines, shared care will not be accepted.

Because you’re medicating something that isn’t diagnosed acceptably to the NHS.

If you had read my previous post though, you’d have seen that prior to this one I wrote a lengthy post about titration and what shared care actually entails.

However, the fact remains that if the diagnosis doesn’t meet NICE guidelines, you’re not getting shared care for the meds whether the psychiatrist requests it or not.

If they’re prescribing it meets guidance.

tothelefttotheleft · 19/07/2024 20:53

If the situation had been reversed and you hadn't attended the appointment you'd have lost all your money.

I agree with you @op that there should be some compensation for the time and stress etc.

Cherry8809 · 19/07/2024 20:45

DaniMontyRae · 19/07/2024 14:44

I think you should push them to cover nay extra costs (so the additional childcare for your other child, additional petrol) and then a goodwill gesture on top.

You’re joking right?

Would you ask an NHS department to pay for your childcare and petrol under those circumstances? Or would you chalk it up to being just one of those irritating inconveniences that are a part of life, and attend the rescheduled appointment without expecting any freebies or discounts?

Compo nation, honestly 🙄

Bedroomdilemmas113 · 19/07/2024 20:42

OP you are clearly struggling with your child’s behaviour and I have been there and I feel for you so much.

But the arguably worse position is that you DO get the diagnosis, and you try the meds and they work like a dream. But you can’t keep up with the costs of shared care (only you know if this is the case). They absolutely WILL refuse to prescribe if you can’t keep up with the private appts - legally they must be overseen by the psychiatrist and if you can’t afford these, the meds cannot continue to be prescribed.

With shared care and a stabilised dose, I have still paid at least £1000 a year just on the minimal review appts. In reality my child is severe and I’ve paid tens of thousands over the last 6 years as doses need tweaked, new things have been tried etc. But if it was straightforward that is what I would pay for 2 x 6 monthly reviews per year.

ADHD meds aren’t the golden snitch, you don’t catch it and all the issues go away.

What is far more likely is you’ll get sucked into things getting ‘a bit better’, trying a new dose, needing a review etc.

If you can ONLY afford the diagnosis, unless your clinician can tell you in writing that they’ll by some voodoo magic get you onto NHS care fully immediately (it won’t happen) then I urge you to save your money. You’ll be left with more questions than answers. Every answer and everything you try is another few hundreds of pounds down the drain.

Worth it if you can spare the money but if you really don’t have it, it’s not a process I would start.

Bedroomdilemmas113 · 19/07/2024 20:32

Otherstories2002 · 19/07/2024 20:25

This isn’t true.

it’s not about diagnosis.

GP’s aren’t able to oversee titration, this is the issue. If the person is qualified to prescribe they’re qualified to diagnose. That isn’t the issue with shared care.

It’s completely about the diagnosis.

If the diagnosis hasn’t been done to NICE guidelines, shared care will not be accepted.

Because you’re medicating something that isn’t diagnosed acceptably to the NHS.

If you had read my previous post though, you’d have seen that prior to this one I wrote a lengthy post about titration and what shared care actually entails.

However, the fact remains that if the diagnosis doesn’t meet NICE guidelines, you’re not getting shared care for the meds whether the psychiatrist requests it or not.

Otherstories2002 · 19/07/2024 20:28

Flyingwiththekids · 19/07/2024 15:21

No they haven’t told me anything yet. Just that they share care agreements with over a 1000 GP’s successfully and our GP has agreed to share care with a qualified clinician.

Shared care with a private clinician is not cost free. You really need to do more research.

Otherstories2002 · 19/07/2024 20:25

Throwaway1234567890000000 · 19/07/2024 14:51

They can’t/don’t ‘not accept’ a company.

What they don’t accept are private diagnoses done that don’t follow NICE guidelines. Any which you google and are offered video conference diagnosis appts for children for example. So they by default won’t accept diagnoses from that company but it’s not the company it’s the lack of following the correct guidelines for diagnosis.

This then gets re-told in this way by people (I have a friend who the same thing happened to) without them understanding or making clear exactly what happened. It’s not a lottery where GP surgeries pick whose diagnoses they’ll listen to, it’s to do with the way the diagnoses are carried out.

This isn’t true.

it’s not about diagnosis.

GP’s aren’t able to oversee titration, this is the issue. If the person is qualified to prescribe they’re qualified to diagnose. That isn’t the issue with shared care.

Dbank · 19/07/2024 16:34

I wouldn't expect a reduction, but we all know "the system made an error" is BS.

CP12345 · 19/07/2024 16:29

Hi OP,

I am the clinical lead for an NHS ADHD clinic for YP and I also do some private assessments for a larger company (not right to choose). Never had any issues having reports recognised in the NHS (although you understand the shared care protocol and have this in place already which is great). There is a medication shortage but I don’t think any of my cases have actually experienced this at a significant level. Maybe just where I’m based though.

I think this is really tricky- could you ask the company for their policy on compensation/refunded services for missed appts on their side? It should’ve been in the terms and conditions you signed up to. The issue I’m seeing here is that if it was me as a clinician, and I didn’t consider this to be my error but an admin error of a company that used my services, there’s no way I’d be doing a discounted or free appointment. A 2 hour parent interview is way more than just that appointment. In a good assessment the lead clinician would be working for a day to analyse and think about everything, I can’t afford to do that for less. I would think the only way to gain a discounted rate would be the fee for administrative services.

Good luck!

Bedroomdilemmas113 · 19/07/2024 15:47

Flyingwiththekids · 19/07/2024 15:21

No they haven’t told me anything yet. Just that they share care agreements with over a 1000 GP’s successfully and our GP has agreed to share care with a qualified clinician.

So in light of all of this, and for what it’s worth no I don’t think you’re entitled to money off - i would however, given how tight things are financially, use it as a solid reason to push for absolute clarity on the cost burden going forwards - so something along the lines of:

‘I was recommended this company and to attend the appointment we had to do XYZ. The impact of having to rearrange with no notice means we have lost ABC.

I am less confident in the service as a result of this - whilst it may have been a diary error in the eyes of the business, it has caused us significant inconvenience. Consequently, I would greatly appreciate it if you could clarify so that there can be no further misunderstandings what you anticipate the next steps after this appointment to be, to ensure that we are able to plan accordingly.

Part of my reason for choosing you as a provider is your success stories regarding shared care - could you therefore please explain to me the timeframe and likely cost implications post diagnosis (assuming a diagnosis is made) to get to the point of shared care, and how this will look for us on an ongoing basis.’

cossette · 19/07/2024 15:42

With regard to shared care...
Depending on the age of your daughter she will require medication review appts either 6 monthly or 4 monthly (younger children have more frequent reviews). This is to adjust medication in view of growth and weight and also to monitor blood pressure, heart rate, growth and weight. This is all set out in the NICE guidelines. The drugs given are controlled drugs with known possible side effects of loss of appetite and heart issues. Your GP is unlikely to do these reviews so check with them.
With regards to the assessment just check it will follow NICE guidelines and be ICD10 compliant. Too many parents opt for a 'cheaper' assessment which then isn't accepted by Health or Education as it does not hold up to scrutiny.
I've worked in CAMHS for many years and there is a crisis countrywide in capacity for ND assessments. My Trust is now pushing Right to Choose but even with the private providers there is an 18 month waiting list.
It is awful that families are being pushed to pay privately for assessments or wait years and years for an NHS assessment.

MaggieFS · 19/07/2024 15:24

You're probably better off off posting in legal and I've no idea if our get anywhere, but it's probably reasonable to try and recoup any "costs" duplicated:

  • if you have the option to buy or sell annual leave, it will be easy to calculate the value of a day
  • the childcare for other DC
  • travel/parking

Anything else, e.g. missing end of term annoyance, you probably just have to let go.

But I don't agree with pp that it's just one of things when you're paying for a service.

Tomnooktoldmeto · 19/07/2024 15:21

@Bedroomdilemmas113 the last time there was none available in the whole country, I’m currently unable to drive so can’t go anywhere (failed corneal transplant)

this was the recommended alternative drug, both my DC are young adults and more able to cope with minor dose alterations than younger children and are fortunately not at uni for the summer

Flyingwiththekids · 19/07/2024 15:21

Bedroomdilemmas113 · 19/07/2024 15:11

Have they told you she will be diagnosed after that appt? If they have, they’re not following NICE guidelines.

No they haven’t told me anything yet. Just that they share care agreements with over a 1000 GP’s successfully and our GP has agreed to share care with a qualified clinician.

OP posts:
Flyingwiththekids · 19/07/2024 15:20

Loss of a days annual leave and now having to book another days annual leave for the reschedule appointment.

OP posts:
LadyCrumpet · 19/07/2024 15:14

Flyingwiththekids · 19/07/2024 14:16

Yes the GP has agreed to a shared care agreement. We can’t afford to continue the costs of the prescriptions. We have looked into this.

yes I understand mistakes happen but to lose a day of annual leave and to have to wait for 2 hours with a child who struggles to cope with a change of routine was a big inconvenience for our daughter too. She was so upset to be missing her last day but it was the only appointment they had that we could do. We’ve had to cancel our plans to make the next appointment as there’s none for a couple of months.

thanks @undeeto yeah I agree, it wasn’t an error on our part. I’m sure if we hadn’t turned up to our app they wouldn’t have refunded us.

I think they should compensate your for the inconvenience and a gesture of goodwill, but how were you out of pocket?

Bedroomdilemmas113 · 19/07/2024 15:13

Tomnooktoldmeto · 19/07/2024 15:05

Please don’t listen to the horror stories, we used a private company for DC after the long delay for DC1, I checked that they would be recognised by our Local heath provider ( the Dr was a previous camhs consultant for our NHS trust) we were assessed, prescribed and presented to our local monthly meeting and seen by our community team who shared gp care all in 2 months. Best £1400 ever spent

The real issue at play currently is lack of medication availability, for the last 2 months our pharmacist has been unable to source any of the medication both my DC take under any name and we’ve been forced to use a different medication which has thrown both of them out as its release points and size are completely different

This happens fairly often and happened when they were taking their GCSES and A levels which was a nightmare time

We ring (seriously) 50-100 pharmacies each month just to get the meds.

I would do that rather than mess with what they’re taking, we have had to juggle scripts/get them split to match what various pharmacies have in that month, but it’s been possible.

Bedroomdilemmas113 · 19/07/2024 15:11

Flyingwiththekids · 19/07/2024 15:09

thanks for your reply.

We were told about right to choose, this still has a long waiting list. We are at breaking point so can’t wait.

Could you let me know who you went with? You can pm if you’d prefer.

my GP has agreed to share care with anyone who follows the nice guidelines and is a qualified clinician. The company we have used claims to be both and the doctor we booked is a specialist in children’s adhd. But I’m thinking it might be worth looking elsewhere based on the issues we’re currently having.

Have they told you she will be diagnosed after that appt? If they have, they’re not following NICE guidelines.

Flyingwiththekids · 19/07/2024 15:09

Tomnooktoldmeto · 19/07/2024 15:05

Please don’t listen to the horror stories, we used a private company for DC after the long delay for DC1, I checked that they would be recognised by our Local heath provider ( the Dr was a previous camhs consultant for our NHS trust) we were assessed, prescribed and presented to our local monthly meeting and seen by our community team who shared gp care all in 2 months. Best £1400 ever spent

The real issue at play currently is lack of medication availability, for the last 2 months our pharmacist has been unable to source any of the medication both my DC take under any name and we’ve been forced to use a different medication which has thrown both of them out as its release points and size are completely different

This happens fairly often and happened when they were taking their GCSES and A levels which was a nightmare time

thanks for your reply.

We were told about right to choose, this still has a long waiting list. We are at breaking point so can’t wait.

Could you let me know who you went with? You can pm if you’d prefer.

my GP has agreed to share care with anyone who follows the nice guidelines and is a qualified clinician. The company we have used claims to be both and the doctor we booked is a specialist in children’s adhd. But I’m thinking it might be worth looking elsewhere based on the issues we’re currently having.

OP posts:
Tomnooktoldmeto · 19/07/2024 15:05

Please don’t listen to the horror stories, we used a private company for DC after the long delay for DC1, I checked that they would be recognised by our Local heath provider ( the Dr was a previous camhs consultant for our NHS trust) we were assessed, prescribed and presented to our local monthly meeting and seen by our community team who shared gp care all in 2 months. Best £1400 ever spent

The real issue at play currently is lack of medication availability, for the last 2 months our pharmacist has been unable to source any of the medication both my DC take under any name and we’ve been forced to use a different medication which has thrown both of them out as its release points and size are completely different

This happens fairly often and happened when they were taking their GCSES and A levels which was a nightmare time

UncharteredWaters · 19/07/2024 15:02

Throwaway1234567890000000 · 19/07/2024 14:43

Do you understand that to comply with shared care you’ll still be funding medication reviews whenever needed? This will be monthly, then 2 months, 3/4, then 6 - but it’ll be monthly while a dose is stabilised so say for example she starts on 20mg but it’s not having a big enough impact, you’d have an appt after a month, then get a script for increased dose, come back a month later and if that’s considered to be the right dose it’ll be review in 2, then 3/4 and so on. Every time there’s a dosage change you’re back to that set of reviews, and even if dose is stable you have to pay every 6 months for a private review to comply with shared care. The GP can ONLY prescribe these meds when they’re being overseen by a psychiatrist. That psychiatrist will not be provided by the NHS.

You will also need to pay for your scripts until the dose is stable as the psych can’t fill in the shared care forms until this is done (minimum 3 months if you’re lucky).

You’ll in tandem need to get onto the NHS waiting list and you’re at their mercy for how many years that takes, to be able to move across into full NHS care. But it won’t allow you to jump the waiting list so if the list is 3 years, you have 3 years of paying privately.

If your diagnosis isn’t carried out as per NICE guidelines, you’ll not have shared care accepted by the NHS at all. This in a nutshell means it’ll cost a lot and it’s not a single 2h slot where a psychiatrist hands you a shiny piece of paper diagnosing her. It means MDT team assessments.

If you know this already then the most it’s cost is the time it took me to type…but if you didn’t - this is the reality.

2 x I have been through the process, I know it inside out.

This is the most useful post explaining this I have read.

So many parents approach us about shared care, we now say no to all.
When the assessments came back they were 1-2 hr assessments by a ‘clinician’ of who knows what standing and skill level.

thank you for this post - it’s heartbreaking to see parents put through this.

Bushmillsbabe · 19/07/2024 14:56

As a previous poster has suggested, the NHS should be offering you other options if unable to see with certain timeframe. Our wait list exceeded the locally set threshold, and families are offered a choice of attending a private assessment (which we pay for) which is about 30 miles away, or staying on our wait list. Some prefer to wait as they already have an established relationship with our OTs and SLT's and some choose to travel

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