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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be fed up of high shelves in supermarkets?

111 replies

PoliteCritic · 17/07/2024 17:59

I am 5ft 3, so not tiny, but I am increasingly unable to reach lots of things at the supermarket, even in the fresh fruit and veg section. People always say just to ask someone, but I literally have to ask about 5 or 6 people in a normal supermarket shop.
I normally shop at ALDI and M and S, are there any supermarkets that do not stack food so high? I am really so fed up of it.

OP posts:
PoliteCritic · 18/07/2024 00:21

@xsquared maybe they think it is no big deal asking someone else to help. They do not realise how much longer it takes to shop when you have to keep finding someone tall enough to ask for help. And also just how wearing it is.

OP posts:
xsquared · 17/07/2024 23:59

I'm astonished by nearly a third of the votes were for YABU. Just why, given most people have agreed on the thread.

I usually use something close by to nudge the item forward, but I've also had some kind taller shoppers getting an item for me when they see me struggling to reach.

Solmum1964 · 17/07/2024 23:59

Surprisedmystified · 17/07/2024 18:38

Yes I'm 5ft 2 and this is a problem for me.

A couple of years ago they totally refitted our local Morrisons - the only supermarket in the town. They installed freezers with compartment above the chest type part of the freezer. I can't reach a single thing in them. Apart from being high you also have to reach right over the chest part of the freezer. So user unfriendly. Particularly as the area I live in has quite a lot of small people. Not the younger generation but the characteristic of the older people in the area is to be small. And of course there is " shrinkage " with aging.
Well they have lost at least one customer over it because I just travel to Sainsbury's now.

Edited

I was going to say about these freezers too!
I'm generally ok if they are fully stocked but struggle if there are only a few items left on the top shelf.
Sometimes they were fine if the shelving was open and you could reach underneath and work things forward but I think Tesco have recently switched to more solid freezer shelves.

JohnTheRevelator · 17/07/2024 23:21

Yes,this annoys me too,and I'm no shorty at 5 ft 5 in! Equally annoying I find are things low down in the backs of fridges (I'm looking at you Poundland). I am disabled with painful shoulders and hips and usually have to ask the nearby security guard to retrieve the bottles of drink that are right at the back on the bottom shelf of the fridge.

PoliteCritic · 17/07/2024 22:58

I have a bad back. I used to climb shelves, but not any longer.

OP posts:
BogRollBOGOF · 17/07/2024 22:56

5ft 2 and good at climbing.
Also perfected the art of hoiking my body up then dangling upside down into deep, nearly empty chest freezers,and pivitoting back to my feet.

Unlike DM, I've never had to be pulled out of a freezer Grin

The one that pisses me off is Sainsbury's and Rocks squash. First I have to make a special trip there because no one else sells orange squash without being contaminated by sweetners. Then they stick heavy glass bottles out of reach on the top shelf which is a fucking nightmare to reach after the first layer is taken. I'm less brazen about climbing and nudging stuff around when there's a risk of glass smashing from a great height.

JanglingJack · 17/07/2024 22:24

🤣🤣🤣 Mum walked off. She doesn't walk odd.
Yet.

JanglingJack · 17/07/2024 22:23

Sorry, I'm just chuckling my tiny mum in Sainsbury's many years ago... She wanted an iceberg lettuce, she was getting an iceberg lettuce...
Stood on the bottom of the display, reached up, pulled down 2 shelves of about 50 iceberg lettuce. Popped one on her trolley and walked odd 🤣

I have been asked loads of times to either reach stuff over the freezers at Aldi, or reach down for the last packet of frozen salmon - anywhere any supermarket.
It's usually elderly ladies or men, I feel sorry for them and happy to help.

I was just thinking that nobody my age (48) has asked me, maybe it's too embarrassing? I wouldn't know why though.

I'm hear to reach both up and down for anybody regardless of age, sex, orientation, skin colour, possible whiffiness, bad teeth, holey socks.
Disclaimer:
ND, ADHD, Dyspraxic - You probably won't be able to get rid of me once somebody has retrieved me from the chest freezer with a 4 pack of yellow smoked haddock and a grin for engaging 😁

Fucking hell, reading that I might just wear a badge saying "Don't. Honestly, it's for the best. Walk away".

Would you like some middle aisle colouring books. You'll like them!

Ah fuck, I've been here before and my own thread got taken down because I was talking to myself 🤣

I am taking a break now to put my energy into the washing up 🙄

Mokel · 17/07/2024 22:21

Just to inform you that those stools are for staff use only. If you get injured, you are not insured

Mokel · 17/07/2024 22:17

KimberleyClark · 17/07/2024 18:17

Yes, a shelf that automatically pushes the goods forward when one item Is taken would be very useful.

We have these things called pushers.

They may look good on the shelves but filling, code checking takes longer.

Also with these pushers, customers pick a pack of ham, noticed that the date is rubbish and fling it at the back. This is difficult to get too and get more out of date stuff.

My store manager thinks 100% of damaged and stuff on the shelves is our fault!

Another reason why I absolutely hate my store manager. As well as bulldozing low morale by his bullying

BlackeyedSusan · 17/07/2024 22:16

InfoSecInTheCity · 17/07/2024 18:15

I'm 5ft 8 and have this problem, it's fucking ridiculous and shows that they have put zero thought into their customers actually being able to access the products. Especially given the biggest demographic of shoppers in most supermarkets must be women and the average height of women is about 5ft 4.

I don't look for a staff member, I either climb on the shelves, usually only need to stand on the bottom shelf to get enough height, look for one of those stools they leave laying round and nick that or use another product to knock the thing off the shelf that I want.

Me too.

BreakfastAtMilliways · 17/07/2024 22:09

Opinionwontchangeluv · 17/07/2024 22:02

Just ask someone 😁

Nice idea. If you can find any member of staff to help. They do have a remarkable habit of disappearing out of sight when you need something.

Opinionwontchangeluv · 17/07/2024 22:02

Just ask someone 😁

rainbowsparkle28 · 17/07/2024 22:00

4'11" here (🙄🤨) and yes - I agree! I always have to get someone to reach for top shelf bits, so frustrating.

Hammy19 · 17/07/2024 21:54

I'm 5 2 and usually climb on the bottom shelf, at 43 I'm used to being small now

Irishmama100 · 17/07/2024 21:47

I am 5.1. Yes it’s a pain the ass all the things up high. I have mastered the wine aisle in Tesco though. If you lift a bit of the shelf at the front you can slide bottles at the back of the shelf to the front. As long as I get the wine it’s all good 🤣

EmpressaurusDeiGatti · 17/07/2024 21:45

Surprisedmystified · 17/07/2024 20:51

You are probably younger than me. I'd rather vote with my feet and find another supermarket than go climbing up freezers!

I’m 50, & do regular yoga which helps with the freezer climbing!

Surprisedmystified · 17/07/2024 20:51

EmpressaurusDeiGatti · 17/07/2024 20:47

Those chest freezers do tend to be strong enough to climb on though.

And if they’re not, then it’s the supermarket’s fault for making products difficult to reach.

You are probably younger than me. I'd rather vote with my feet and find another supermarket than go climbing up freezers!

EmpressaurusDeiGatti · 17/07/2024 20:47

Surprisedmystified · 17/07/2024 18:38

Yes I'm 5ft 2 and this is a problem for me.

A couple of years ago they totally refitted our local Morrisons - the only supermarket in the town. They installed freezers with compartment above the chest type part of the freezer. I can't reach a single thing in them. Apart from being high you also have to reach right over the chest part of the freezer. So user unfriendly. Particularly as the area I live in has quite a lot of small people. Not the younger generation but the characteristic of the older people in the area is to be small. And of course there is " shrinkage " with aging.
Well they have lost at least one customer over it because I just travel to Sainsbury's now.

Edited

Those chest freezers do tend to be strong enough to climb on though.

And if they’re not, then it’s the supermarket’s fault for making products difficult to reach.

WingsofRain · 17/07/2024 19:57

I’m 4ft 11” and a wheelchair user. I have to ask someone for the majority of what I buy, but it’s wearing. I often come out of the shop without half of what I wanted because I just couldn’t muster the energy to chase the other customers around asking them to get everything.
M&S’s freezers are completely impossible to get anything out of from a wheelchair. It’s frustrating.

BroccoliHighkicks · 17/07/2024 19:32

They do the same thing with shoes - small sizes up on the high shelf and my size 8s on the bottom shelf. Surely the other way round makes more sense?

Catnipcupcakes · 17/07/2024 19:28

“Or use another product to knock the thing off the shelf that I want”

This is my go-to method. Going in M&S, hooking boxes of stuff down using a tube of paper cups and watching the members of staff come running is my favourite Friday afternoon activity.

Lavengro · 17/07/2024 19:24

I'm 5'6" and have this problem too, especially when something is low in stock and right at the back. I'm happy to ask for help but often there's no one to ask and often top shelves are too high for almost everyone. I find bottom shelves tough too, again especially when they're nearly empty, but at least I can physically get down on my hands and knees, whereas I can't levitate. Keeping stock levels good would really help on both counts though.

My late mother, who was 5'1" and whose disinhibitedness has been celebrated before on MN, used to use her walking stick to just hook things down. If they came within reach, that was ideal; if they went flying, she'd just leave them where they fell (she couldn't bend much either). If challenged she'd just shrug and say it was someone's job to pick fallen things up and she was keeping them in work. It was mightily embarrassing to go shopping (and indeed much else) with her, but the older I get the more sympathy I feel for her behaviour.

I love the pp's idea of a Yo Sushi style supermarket! It would take ages though so you'd need tea and cake while you did your weekly shop!

Coughsweet · 17/07/2024 19:24

It’s shite isn’t it. I’m 5ft 7 and I often have to
climb shelves. I might get one of those long shoe horns IKEA sell and start taking that shopping.

cloudy477654 · 17/07/2024 19:19

Yep I'm 5'4 so just about average UK woman and still can't reach a lot of supermarket shelves, so annoying!

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