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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

For making use of Free Quotes

32 replies

987654321abc · 13/07/2024 16:38

Booked an appointment with a company to get a price for replacing windows and doors. Salesman came, gave us a price that we simply can’t afford right now, so we said we appreciated his time and it’s something we’ll have to save up a bit longer for.

He was polite, but clearly unhappy and pissed off. I get it, it felt like a waste of time for him. We’ve had a few tradesman quoting for various things recently and I wondered, how am I meant to find out how much things are going to cost without “wasting someone’s time?” Is there a way?

I hate upsetting people but equally I don’t like being made to feel bad for not just immediately saying yes take my money.

So, am I being unreasonable for asking for quotes from people in order to get an idea of costings, when I know that I probably won’t be able to afford it immediately?

OP posts:
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Whaleadthesnail · 24/08/2025 20:38

Omg this is a zombie thread, whoops!

Whaleadthesnail · 24/08/2025 20:36

I have to disagree with the PP saying you're a time waster because you're not planning to get the work done.

You clearly were but now have better idea of what the cost is will have to save up for longer. They can't force you to spend money you don't have. And from experience, windows is all a bit smoke and mirrors price wise until you actually get someone around.

The advice on here is ALWAYS to get three quotes, so that's always going to be two businesses that have had their time 'wasted' ..... So make your mind up Mumsnet, do you have to say yes to every trade that quotes to not waste their time or get three quotes for every job and pick one?

OP I think YANBU

Milaking · 24/08/2025 20:27

I have been through the mill with companies and quotes. So much so I chose , in one case, to just live with the problem. Spending £2,000 without you having seen the taps they are putting in, or the kind of radiator which willl replace yours. Are they for real? I have, out of desperation, chosen the person with the best manners. As I am 88 years old I take the line of least resistance now.

Starseeking · 13/07/2024 23:12

I'm always upfront with tradesmen and mention I'm getting 3 quotes before going ahead. I have had to invoke waiting for my non-existent DH to get home and review as reason for not going ahead straight away for a couple who were a bit pushy.

I'd never arrange for tradesmen to come and do quotes if I knew I wasn't going to go
forward with any of them. That's just wasting the tradesman's time.

OrwellianTimes · 13/07/2024 23:11

You’re not actually planning on getting the work done - YABU to waste their time.

plainjayne8282 · 13/07/2024 22:45

Can't seem to edit my post- I see it was the windows guy that was rude to you, not groundworks guy.

I'd say he was out of order. They are salesmen, that's their job, as opposed to groundworks who would have to be doing these quotes as part of his day (ie actually doing the work).

Big window company guy needs to suck it up.

plainjayne8282 · 13/07/2024 22:42

TraumaSalt · 13/07/2024 18:18

Be honest.

“We aren’t sure of the price, if I email you pictures and details could you give me a ball park figure so we know if it’s in budget and we won’t waste your time coming out to us.”

Ask for an estimate so you have a ball park figure.

The problem with this is, many contractors don't want to give a ballpark figure.

A) they don't want to underprice it and the client tries to hold them to it.

B) they don't want to overprice and do themselves out of work.

C) they want to get face to face to properly assess the site and discuss other options etc, and also face to face is easier to get someone to sign up.

So it's a double edged sword.

Totally agree it takes up a huge amount of their time, but also, I see why giving ballpark figures is difficult.

However, I think in this instance, the OP has listed off quite a large amount of work, numerous materials, and is aware that machinery will be involved.

She then says she's saved up "a couple of grand".

OP, this is the issue. People don't value tradespeoples time. You know lots of materials will need to be purchased. You know machinery will need to be hired. You know there's a lot of labour involved. Surely you can see £2k won't be enough?

I think that is probably why the person was frustrated.

987654321abc · 13/07/2024 22:14

Thanks for your responses everyone.

Living in a bit of a ramshackle house, getting through the odd jobs now and then but it’s hard to know which order to do things in, hence getting quotes for different jobs! I appreciate my approach might sound inconsiderate to the tradespeople, and I will start asking if they can provide a ball park figure before they visit, to try and avoid time wasting. However I stand by my argument that google doesn’t help much! Trust me I have tried regarding the driveway, and came across the very same article as the one shared above. Unless you’re dealing with a flat, perfectly rectangular garden, it’s really hard to work out. (Additionally, we had a paved area treble the size of the driveway area cleared, levelled and turfed for £1700 last year, so didn’t think £2-£3k was that far off the mark!)

Appreciate the comments though, thank you!

Also just a reminder to maintain a bit of perspective and sense of humour when on Mumsnet, and don’t get yourself all wound up over minuscule issues like someone else’s driveway haha ✌️

OP posts:
ToastForMe · 13/07/2024 22:08

BruceWillissDribble · 13/07/2024 21:24

Who did you ask? The tradesman or the customer? Most tradesmen dont give out the prices they charged other customers despite hundreds of people asking on facebook threads how much was that?!

Good grief. I couldn’t make it simpler in the post. Someone put up pictures of THEIR new drive and I asked how much it cost. Who do you think I asked? The tooth fairy?

BruceWillissDribble · 13/07/2024 21:53

Good tradesmen will have some qualifying questions they'll subtly ask you to find out how genuine you are. Decent groundworkers and many other trades for that matter will be booked up for a few months at a time and can largely pick and choose jobs. Anyone getting more than 3 quotes for the same job is a bit of a timewaster if you ask me.

Scammersarescum · 13/07/2024 21:40

It's fine OP.

If a business offers free estimates, they have to take it on the nose when they don't become jobs.

And you should be getting multiple quotes. At least three.

I used to work in construction and I have done massive estimates, drawn up bills of quantities and spent many hours measuring up for loads of developments that didn't come off. I've also have subbies do me literally hundreds of quotes for work they havent won in the end. It's all part of the game.

BruceWillissDribble · 13/07/2024 21:24

ToastForMe · 13/07/2024 21:20

Well you are being unreasonable if you know you can’t afford it. You could always ask around to see what others have paid for similar work, post on a local facebook group to see if someone can give you an idea. I did that when someone on a local group posted pictures of their new drive and I asked how much it had cost.

Who did you ask? The tradesman or the customer? Most tradesmen dont give out the prices they charged other customers despite hundreds of people asking on facebook threads how much was that?!

ToastForMe · 13/07/2024 21:20

Well you are being unreasonable if you know you can’t afford it. You could always ask around to see what others have paid for similar work, post on a local facebook group to see if someone can give you an idea. I did that when someone on a local group posted pictures of their new drive and I asked how much it had cost.

HungryHouseHunter · 13/07/2024 21:09

"Do you have any idea how long it takes to visit a site, price materials and put together a quote? I do as my dh is a builder. It takes literally hours. Often after a day on site."

Well best of luck in your husband's unique building business which resents giving customers quotes. It's awful your husband has to not only work on site and help prospective customers. * *

rosesinmygarden · 13/07/2024 21:02

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

I've given genuine, time-saving advice. To help the OP. I also politely gave my opinion, which the OP asked for.

Checking the rough price on the website I provided will save them time and will also mean they don't unnecessarily take up the time of tradespeople who they have no intention of using in the near future.

The OP sounded genuinely aware that it was taking time and effort and seemed like she felt a little guilty about it. She specifically asked what else she could do. I provided an alternative suggestion.

You then made some rather unpleasant and unnecessarily personal comments and judgements to me about that for reasons known only to yourself, so I responded in kind. 🤷‍♀️

HungryHouseHunter · 13/07/2024 20:52

This reply has been deleted

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rosesinmygarden · 13/07/2024 20:48

HungryHouseHunter · 13/07/2024 20:38

Oh dear, if your DH has an attitude like you, I cant imagine he is very successful. So your best advice is "Google it"?

Oh dear. You've obviously not read my post where I took my own advice and did indeed 'Google it' and got this ...

https://www.checkatrade.com/blog/cost-guides/patio-laying-cost/

Perfect for those who have no intention of committing to work and just want a rough idea of price.

Maybe check your facts before attempting to scoff and belittle people next time. You've not been very successful with that attitude, have you?

HungryHouseHunter · 13/07/2024 20:38

rosesinmygarden · 13/07/2024 17:18

It sounds like you have no intention of having the work done in the near future, so yes YABU.

Rough prices for building work can be googled.

Do you have any idea how long it takes to visit a site, price materials and put together a quote? I do as my dh is a builder. It takes literally hours. Often after a day on site. Also, the price is very likely to change within weeks/months due to changes in prices of materials so it's pointless for everyone.

Oh dear, if your DH has an attitude like you, I cant imagine he is very successful. So your best advice is "Google it"?

Dotto · 13/07/2024 20:32

I would expect this from a windows salesperson. Big pressure and ridiculous prices.

A tradesperson however would fully expect you to get various quotes or not put pressure to go ahead instantly.

Look elsewhere, a small freelance person who fixes and installs double glazing from a local factory, rather than a big sales company.

StormingNorman · 13/07/2024 20:24

OP you aren’t unreasonable to get quotes, you are unreasonable to get quotes for work you know you can’t afford and seem to have no immediate intention of undertaking.

If you wanted the drive doing and needed to save up more to get that job done, why are you getting quotes on more work you won’t be able to afford?

rosesinmygarden · 13/07/2024 20:11

Hibernatalie · 13/07/2024 18:33

The free quotes benefit both sides. A tradesperson will want to see the job before committing. I've had plenty come to quote and then ghost me. It's absolutely fine to get quotes from a few companies before committing to one.

Except the OP has openly stated she's not planning to commit to getting work done, and knows she can't afford it.

@987654321abc there are pricing guides here ... might be of some help to get the general idea of prices? It took me literally 10 seconds to find this information on google BTW.
https://www.checkatrade.com/blog/cost-guides/patio-laying-cost/

Itstherichthatgetthepleasureasusual · 13/07/2024 18:35

I don't think you are unreasonable.

However I am extremely jealous that you can actually get people to come out and give you quotes. My experience is that I fill in the form on a trader's websites and explain the job I want doing and request someone come out to quote for the job as per advertised on the site and they ust don't get back to me at all. No acknowledgement or anything. If you try and phone instead of using website forms all you get is answer phones. All the more annoying because I've generally sifted through likely firms and decided they look like one I quite like the look of. All they needed to do was provide a quote in the region of my budget.

Absolutely soul destroying. I just put off getting jobs done until I can stomach actually trying to get someone interested in doing the job.

Hibernatalie · 13/07/2024 18:33

The free quotes benefit both sides. A tradesperson will want to see the job before committing. I've had plenty come to quote and then ghost me. It's absolutely fine to get quotes from a few companies before committing to one.

Samthedog71717 · 13/07/2024 18:32

What the heck are you meant to so, they just need to suck it up. That's life how do they get work if they naffed off quoting 🤔

987654321abc · 13/07/2024 18:27

TraumaSalt · 13/07/2024 18:18

Be honest.

“We aren’t sure of the price, if I email you pictures and details could you give me a ball park figure so we know if it’s in budget and we won’t waste your time coming out to us.”

Ask for an estimate so you have a ball park figure.

That’s perfect, thank you - I will do this next time

OP posts:
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