Vinted seller getting stroppy

But that is not the legal definition of delivered under consumer contract regulations (formerly distance selling rules).

I would chargeback from Vinted. Share the info from Yodel. Or accept the offered refund and chargeback the others.

Vinted are in the wrong here. The law is very clear that chucked outside your front door is not delivered (unless you have specifically asked them to do that).

Tbf, it was delivered to your address.

You need to download the yodel app, it lets you know when a parcel is on its way to you & you can amend the delivery details.

No she’s not … yodel delivered - not to OP’s satisfaction, but proof of delivery is there. From the sellers pov, she has proof of delivery 🤷‍♀️ From buyers pov, parcels have been stolen - therefore contact police and yodel 🤷‍♀️

I've never used Vinted so unsure of the process.

However, Yodel did not deliver - they left it lying on the ground outside. OP is in the right

Everyone saying "it's not a safe place" - OP knows this and has told the courier company this!

But yodel did deliver. And with Vinted, it’s the buyer who pays for the postage label and protection. Seller gets a message saying ‘buyer bought you a postage label’. So, no, OP is not in the right.

You can have your parcels delivered to a collection point instead. In my case, Yodel delivers to the local Co-op and Evri delivers to a nearby post office. Sometimes they don't make it that far, but when that happens it's a clear case of "lost in transit" which makes getting refunds and compensation much easier.

So op should NEVER leave the house even though it could have been nearly two weeks delivery? that’s logical. Sure my work would understand.
i had a yodel delivery Saturday. I was IN.
they delivered it too the WRONG house, wrong street!

Yes it was - Vinted refunded me and the seller. Took a good few weeks though.

It was InPost which is digital/QR code so doesn’t have a name and address in the parcel.

I have had the issue with the locker when I got the wrong item - it wasn’t my fault, because I entered the code I was given. The fault was with the courier who left the wrong parcel In the wrong locker, and I imagine it’s the same in your case. You cannot open any locker except the one allocated to you.

I think lockers are great : I can pick up or drop off stuff whenever I like, but of course the system depends on the delivery person putting the right parcel in the right locker.
Which is why I always check that the parcel has my name and address on it before leaving the locker: I understand that they have cameras, so if it was not my parcel I presume I would be able to prove this....... and you do have to confirm that you have received your parcel via the touchscreen.
You don't say if the issue with your parcel was sorted out?

You are in the right.

The seller presumably sent the items with Yodel and Yodel failed to deliver. You have no contract with Yodel - the seller does, so they need to claim from Yodel.

It is her problem because she sold using Vinted’s terms and conditions which stipulate that OP has to follow this process. The only thing OP could do would be to confirm receipt and forgo her own refund so the seller doesn’t have to wait. I get why the seller is frustrated but her quarrel is with Vinted and their processes, not with OP.

I have had the issue with the locker when I got the wrong item - it wasn’t my fault, because I entered the code I was given. The fault was with the courier who left the wrong parcel In the wrong locker, and I imagine it’s the same in your case. You cannot open any locker except the one allocated to you.

That’s eBay not Vinted. On Vinted the buyer is the client

edit - I missed the post saying Vinted is the client. That’s more likely to be correct.

I do delivery to post office or local shop/locker if I can't guarantee I'm home. It works out cheaper than home delivery with vinted.

Yes but just selecting ‘it’s didn’t arrive’ isn’t the right way to go about it. She needed to send the seller a message and query it with Yodel.

But why have parcels delivered to home at all if there is likely to be no-one in and there is nowhere to leave it?

It just seems to be asking for trouble when there are alternatives.

I've heard of that happening - again likely a courier issue not a buyer one.

I'm with the seller. She sent your item, it arrived, but then it went missing. Not really her problem. I had something similar a while back. Sent an item and got confirmation it arrived in the locker. Buyer contacted me asking why I'd sent her a dress when she bought kids shorts. I asked her to send me a photo. It was a completely different parcel that she'd somehow collected. Wanted me to phone the courier - and say what exactly I asked her? You delivered my parcel, thanks, but the buyer collected the wrong one?

I feel for your seller - put yourself in her shoes - she has received confirmation that the item has been delivered to you, and she has a photo as proof too. What would you think in her shoes? Also, Vinted are terrible when anything goes wrong, they take ages to respond to messages, and often don’t refund. I had to open a case with their legal team to get my money back as a seller. My buyer said they didn’t collect the item, despite tracking and messages showing otherwise 😡 So my buyer kept the item, go refunded, and I had to fight with their legal team to get my money back - a process that should have happened automatically.

I my view, you should be logging it with the police, as someone has stolen your parcels 🤷‍♀️

Why would you answer a thread about vinted when you don't use it or know anything about it? Maybe just leave these threads to people who do?