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Original poster

To think this service was just terrible? This man was on a power trip

109 replies

SmeganMegan · 10/07/2024 16:18

I went into my local bank branch to make a transfer - it was above the daily limit I have on the app. At the counter the man again tried to force me to use the app, advised I couldn’t as I’m over my limit, he said to use facial recognition to increase the amount - I didn’t want to (politely).

He made me wait in the queue to be served by someone at the desk. 30 minutes I sat there, she was still serving the same customer that entire time.

The guy eventually walks over to me and takes me back to the counter to do the transaction. No apology at all and clearly could have done the transfer for me there and then.

For reference it’s a small branch and there was only me and the other customer in there when I walked in.

OP posts:
Conkersinautumn · 10/07/2024 16:41

Even if it wasn't his job he could have checked in with his colleagues how long the wait might be. Shoddy service

GenerousGardener · 10/07/2024 16:31

Write a letter to the manager and ask them to view the CCTV for the time you were in there. This will verify your complaint.

Mrsjayy · 10/07/2024 16:31

I don't understand where you were if he wasn't a greeter but a server and then made you go out of the queue? To wait.

Debinaround · 10/07/2024 16:30

That's shit service. Worked in retail for over 20 years, no way would I leave a customer standing at the cash desk waiting to be served for half an hour. Yeah it might not have been his job, blah blah blah, but surely after 5 minutes he could see you were still waiting and could have stepped in to serve you. The woman serving the other customer should have said something to him too. Many times I have been serving someone and knew it was going to take a while so called someone else to serve the customers waiting in the queue. Even if technically they were working on the footwear department or the fitting rooms.

Definitely complain. No wonder the branches are closing with staff like that.

SleepingStandingUp · 10/07/2024 16:30

SmeganMegan · 10/07/2024 16:28

He wasn’t a greeter, that branch is too small for that. He was at the counter where you queue up at the “please wait here” sign.

The entire process took less than 5 minutes when he did decide to serve me.

Show quote history

So he just sat at the counter for 30 minutes twiddling his thumbs at the desk?

Original poster
SmeganMegan · 10/07/2024 16:28

ButWhatAboutTheBees · 10/07/2024 16:23

The "greeters" at the bank are there to direct you to the right place. If they can get you to use the app they will. Directing you to the line was correct, he is supposed to remain free to greet other customers
I suspect after 30 minutes he decided it was time to step in. He should have apologised but if you were already giving attitude etc he might have just thought "eff it"

He wasn’t a greeter, that branch is too small for that. He was at the counter where you queue up at the “please wait here” sign.

The entire process took less than 5 minutes when he did decide to serve me.

OP posts:
ButWhatAboutTheBees · 10/07/2024 16:23

The "greeters" at the bank are there to direct you to the right place. If they can get you to use the app they will. Directing you to the line was correct, he is supposed to remain free to greet other customers
I suspect after 30 minutes he decided it was time to step in. He should have apologised but if you were already giving attitude etc he might have just thought "eff it"

cupcaske123 · 10/07/2024 16:21

Make a complaint to the branch manager.

Thinkyouare · 10/07/2024 16:21

I don't know why you'd assume power trip. It's probably not strictly his job and he thought you'd only be waitng a short time, but when he realised how long you'd waited decided to help you.

When I was branch manager, I was capable of doing any of the tasks, but it wasn't really my job to do it.