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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think this is unnecessarily complicated NHS

38 replies

NHSNonsense · 09/07/2024 18:04

So today I've hurt my eye, nothing super terrible hopefully but my vision is fuzzy and I'm seeing some spots.

Work advised me to go to eye casualty to have it check out properly. So off I went to our nearest hospital to do just that but upon arrival I was told they don't accept walk ins. Fair enough my fault for not checking so I was directed to A&E.

After waiting in A&E for a while I was told I needed to go to eye casualty but they couldn't transfer me so I would need to ring 111. After expressing some confusion at this approach I went outside and duly obliged.

A 35 minute wait for 111 to answer and assess the situation resulted in me being told to go to A&E despite my protests that I'm already at A&E and they've said they cannot help me hence why I called 111 in the first place.

I've now wasted hours being passed from department to department and am no closer to actually being seen?

AIBU to think this is being made unnecessarily complicated and can anyone advice what the fuck I'm meant to do to actually get someone to look at my eye?

OP posts:
MimitteAndElsaGoToSwitzerland · 09/07/2024 18:21

Sounds like a shit show.

I would have gone to eye casualty too. I've been there before without a specific referral (although that was before the NHS was quite so thoroughly trashed).

Dotto · 09/07/2024 18:19

Say you're worried about detached retina

Dotto · 09/07/2024 18:18

Call your optician and ask them to do an online referral

NHSNonsense · 09/07/2024 18:17

Floralnomad · 09/07/2024 18:16

Should have gone to the optician first , most will see you if it’s an emergency and they can refer you to the eye clinic .

Hindsight is a wonderful thing but I genuinely thought eye casualty would be the correct place to go. Nothing I can do about that error now as opticians will be closed soon and I'm stood outside the hospital.

OP posts:
LadyCrumpet · 09/07/2024 18:16

Tbf, I'd have tried an optician first, precisely because a&e etc is such a shitshow.

Floralnomad · 09/07/2024 18:16

Should have gone to the optician first , most will see you if it’s an emergency and they can refer you to the eye clinic .

VolvoFan · 09/07/2024 18:14

Bureaucracy. Ain't it wonderful? Passing you from pillar to post hoping you'll go away. I hope you get it resolved soon, OP.

NHSNonsense · 09/07/2024 18:12

Sadly nowhere near London and eye casualty is where I went first, sorry if that wasn't clear and they said they won't see me without a referral from an optician, GP or a prior appointment .

OP posts:
helpfulperson · 09/07/2024 18:12

In Scotland you can go to an optician and they will refer you. They keep emergency slots.

FragmentedProvision · 09/07/2024 18:10

Our local eye hospital is the same but if you turn up they give you the phone number to call for acute help. They ask you to go outside to make the call!

TorturedPoetsDepartmentAnthology · 09/07/2024 18:09

Are you in or near London? You can walk into Moorfields.

ILikeItWhatIsIt · 09/07/2024 18:09

Absolute shitshow & unfortunately fairly typical of the NHS tbh. They'll just do the absolute minimum they need to in order to get you off their desk. Sorry I don't have any advice OP, other than I feel your pain!

Helenloveslee4eva · 09/07/2024 18:08

Self present to eyes cas ?

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