Call Centre - put through to handler WFH

@SmallGreatThings1

I've WFH and people have heard my children laughing in the background. No one has ever complained, they were all really pleasant about it. They've always asked questions and said it's great I'm able to WFH with small children. My work would NEVER question or revoke our WFH privileges for this. We are aloud to bring our kids and dogs to the office. People need to get a grip and realise people who work in customer service are not robots - as long as the job is done.

I absolutely hate being on a call with someone who is working from home. You can always tell that they are at home and they always sound like you are inconveniencing them.

I’d be a bit peeved too, depending on my mood. However, a lot of businesses have downsized their premises since Covid (we have) and WFH may be the only option the call handler has. It’s not ideal having the dog barking but it may have been something she could not control.

If it's her own then have it cared for by someone else whilst she works. If she was in the office then the dog home alone would disturb the neighbours and she would need it cared for, wfh should be no different.

@Epicaricacy

Yes, they are obviously jealous and bitter

Why would I be jealous?? I have full freedom to WFH myself, so I'm certainly not jealous of others who do it. My complaint/criticism is for those who are taking the piss, not everyone, but those who are pretending to work when looking after children, ageing grannies, pets, or any other number of distractions when they should be concentrating on work. The fact I have to make repeated calls to the same firms to get things done which should have been done at first contact is evidence that it's not working as efficiently as it should. That means I have to waste valuable time in chasing them up, making repeat calls etc., just to get basic things done! And no, I don't mean everyone either. Lots of WFH staff are actually working properly, with no distractions, etc., and yes, are probably more efficient. The real issue is poor management/supervision allowing the piss takers to get away with it.

Because 1000a buy devices to make it look.like they're working when they're not.

Calls are recorded normally and if this is frequent thing it will be picked up. AI Quailty tools are becoming more of a thing too. It is unacceptable that she was working with a dog or anything else generating that amount of noise.

Inefficient working, I’d say.

don't be ridiculous

Any CF abusing WFH to avoid paying for necessary childcare and who is getting paid to stay home with their kids gets their arse handed to them.
Any CF abusing WFH is also not well received, as they ruin it for everyone else and are the reasons why some employers bring back some staff in the office.

The issue is about people complaining about WFH for the sake of it. Yes, they are obviously jealous and bitter, because it's stupid not to recognise that WFH works extremely well for so many people. It has always existed, and numbers prove that productivity does increase a lot for many.

It wasn't important. What was important was giving my hand a rest from constantly nursing a screen.

Why are you so convinced that people working from home are lazy and mendacious?

OP You are never allowed to criticise people who WFH on here. All people who WFH are super efficient and their productivity has increased ten-fold now they are no longer in the office. Anyone who dares criticise is just jealous, and probably ableist too.

It's not bad service, it is simply your perception.

Why was it so important that your device is undetectable?

Its been at least 5 minutes since we had a good wfh bashing thread. Thanks for this. This is an important issue that simply doesn't get discussed enough.

I bought one. It's because I didn't need the hassle of my screen locking and showing me as offline. If I had been in the office, I'd have let it lock because my manager would have been able to see I was doing something.

I've had a lot of not very good/unprofessional phone calls with people who are obviously WFH with the latter being the obvious distraction - baby crying, washing machine noise, dog barking etc. It's not great for the client is it.

It's totally unprofessional and I can't understand the argument that it's only a dog, and that if the handler was in a call centre there would be background noise.

Really? Well what if OP said she rang a call centre and someone else kept interrupting by shouting "Oi!" every 5 seconds? I guarantee the response on here would be to go full KAREN and DEMAND they all get sacked. But because it's a dog barking and they're all fluffy and cuddly and whose a good boy, us non-dog lovers have to put up and shut up.

I think most call handlers wear headphones don't they, plus they aren't going to stop customers hearing the background noise which is what some people seem to have issue with.

It is how things work. Yes you're right.

Things are now worse.

It’s how things work now. Saving on office costs by having staff working at home means lower premiums for you. Usually (though not always, as you found to your cost) a private home will be quieter than a busy call centre.

Headphones?

I didn't say call-centre agents. I said WFH people.

How on earth would call centre agents be using these??

Who’s answering the calls?

Go to Amazon and search for undetectable mouse jiggler.

There are thousands of people a month buying devices that make it look like a computer is being used when it isn't. A key selling point is that these are undetectable to IT departments.

Who's buying them?

Not at my place. The call agents have to have random video calls.