I did another thread some days ago about how our cleaner that we booked to do a deep clean of our new house and they did not do a satisfactory job. Doing a new thread as it’s a different question and not many will come back for the update I’ve just done
She said they work in pairs and would stay for as long as it took to do the job. £23 an hour each. I requested they prioritised the kitchen and the bathroom, particularly the toilet and the bath.
They arrived an hour late after running over from another job. She stayed for just under 1.5hrs before going home because they were ‘hungry’ and hadn’t eaten since breakfast. This was despite telling me they’d stay however late because they’d sorted childcare and so weren’t in a rush.
Now have a bill for nearly £70 for 1.5hrs of the two of them ‘cleaning’ my house. Our bathroom is small, 2mx2.5m max. They cleaned the bathroom walls (apparently there was loads of limescale), bath, sink and half of an IKEA wardrobe. The other half of it was dirty and covered in pet hair. They didn’t clean the toilet or the bathroom floor. There were two of them. Before they left, they said ‘we’ll come back tomorrow’ to DH. DH hadn’t booked them so just agreed, he was decorating and I was at work so nobody directly watching over them. I text her in the evening to thank her for what she’d done (before I saw how little they’d done) but please not to come back as we needed it that day, so I was going to have to tackle it myself in the morning instead
I’ve reasonably approached her and said we are dissatisfied with the service and she is refusing to budge on price saying they’d be working for less than the minimum wage. She has also said I’m lucky she hasn’t charged a late payment fee as we haven’t cleared the invoice 24hrs after the work was done.
Is it reasonable to pay them for 1hr each instead, or even just minimum wage for the time they were there?
I don’t know where I stand on it legally and don’t want to invite trouble given that they know my address- maybe overthinking here
WWYD?
YABU - you’ve got to pay the £70 and chalk it up to experience
YANBU - pay less / will comment