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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think this isn’t 3 hours of work?

87 replies

WWYDwiththisone · 06/07/2024 21:09

We had a cleaner come to our new house purchase the other day to do a deep clean. Two of them came, charging £23 an hour each.

They were supposed to arrive at 2. They didn’t arrive until 3:25pm because they were ‘late’ from another cleaning job. They said they would stay until the work was done, yet told DH they needed to leave at 4:50 as they hadn’t eaten all day. They said they’d come back the following day but I told them we needed it that day really so we’d have to do it between myself, my mum and my sister

They did almost 1.5hrs of work each, 3 hours combined.

In that time; they cleaned an IKEA Pax wardrobe unit in one of the bedrooms, cleaned the walls in the bathroom, the bathroom sink and the bath. That is it. They left the toilet, they didn’t get round to the kitchen, or skirting boards, or vacuuming, or mopping.

They have now invoiced for £69.

I don’t see how it would take 2 people 1.5hrs to do the above. I’m pretty sure I could do it in 45 minutes.

AIBU to think that’s extremely bad value? What would you compromise if so?

OP posts:
foobio · 06/07/2024 21:45

Your contract was payment per person per hour, not for what they achieve during that hour, so unfortunatley I think you owe them the £69.

But a factual review on how much they got done in the hour, their timeliness and inability to stay for the time arranged wouldn't be unreasonable.

MooonDreamer · 06/07/2024 21:44

WWYDwiththisone · 06/07/2024 21:23

The £23ph was their individual hourly rate. So it would be £69 for 1.5hrs of both of them doing it. We didn’t set a time length but they said they would stay as long as needed to get it done and weren’t rushing back, as they’d sorted childcare.

OP I'm not clear on what was agreed?

Your OP makes it sound like they were supposed to do 3 hours work but then you say you didn't agree on a time. Did you agree on a list of tasks?

Singersong · 06/07/2024 21:41

WWYDwiththisone · 06/07/2024 21:32

Is there anything they could possibly do if I only paid them an hour instead?

Basically no. They can try if they really wanted but they have no way to prove the work was done and it would cost them more than what they're asking you to pay.

carly2803 · 06/07/2024 21:40

in 3 hours I have cleaned a 3 bed/3 bath house - includes all bathrooms/hoovering/skirting boards/blinds/wipe down kitchen units/mopping etc deep clean - as a paid job!

they are taking the piss!! (as did the company i worked for!)

WWYDwiththisone · 06/07/2024 21:32

Is there anything they could possibly do if I only paid them an hour instead?

OP posts:
WWYDwiththisone · 06/07/2024 21:23

ellyo · 06/07/2024 21:21

Don't worry about the fact it was a few days ago.

I don't think I'd pay them the amount invoiced because you agreed to a 3hr clean at £23 p/h, not a 1.5 hour one (which was what you got). They didn't keep their end of the bargain and essentially renegotiated on you on the day without your agreement. It would have been better to tackle it there and then, but I don't think I'd just roll over because I hadn't done that.

I'd probably pay them 1hr each and say you're willing not to leave a bad review if they'll leave it at that!

The £23ph was their individual hourly rate. So it would be £69 for 1.5hrs of both of them doing it. We didn’t set a time length but they said they would stay as long as needed to get it done and weren’t rushing back, as they’d sorted childcare.

OP posts:
ellyo · 06/07/2024 21:21

Don't worry about the fact it was a few days ago.

I don't think I'd pay them the amount invoiced because you agreed to a 3hr clean at £23 p/h, not a 1.5 hour one (which was what you got). They didn't keep their end of the bargain and essentially renegotiated on you on the day without your agreement. It would have been better to tackle it there and then, but I don't think I'd just roll over because I hadn't done that.

I'd probably pay them 1hr each and say you're willing not to leave a bad review if they'll leave it at that!

WWYDwiththisone · 06/07/2024 21:20

I’ll add the walls in the bathroom were dusty when I ran my finger over them so I’m not sure how much cleaning they actually did - especially to say there was two of them! It’s a tiny 2.5mx2m bathroom too

OP posts:
WWYDwiththisone · 06/07/2024 21:19

Eileen101 · 06/07/2024 21:16

That's awful! I'd be firing them pronto. My cleaner does my 3 bed house in 2.5 hours for £45...

They’re not coming back but obviously they know my address. I’d be worried they’d take me to court but I don’t think the work provided was satisfactory, yet equally can’t pay them nothing… so I’m a bit stuck

OP posts:
Eileen101 · 06/07/2024 21:16

That's awful! I'd be firing them pronto. My cleaner does my 3 bed house in 2.5 hours for £45...

WWYDwiththisone · 06/07/2024 21:15

YourSpryWriter · 06/07/2024 21:13

In three hours (for a client) I tidy a few bits, wipe/dust everywhere, unload and load dishwasher, put a wash on, hang wash to dry, hoover, mop and do bins. If I have time I do high dusting. I also clean the bathroom.

See that’s a lot, that’s good value for 3 hours

What could I say?

I don’t know if I’d be within my rights to negotiate on price but I have left it a couple of days that’s the problem

OP posts:
YourSpryWriter · 06/07/2024 21:13

In three hours (for a client) I tidy a few bits, wipe/dust everywhere, unload and load dishwasher, put a wash on, hang wash to dry, hoover, mop and do bins. If I have time I do high dusting. I also clean the bathroom.