Woman complained to manager about DD

I can see the customer's point of view. She is in a customer facing job.

It's on camera. Remind your daughter she's on camera so her behaviour can be held against her .

@Bearaque - Firstly, as the role that your DD is doing in McDonalds is a customer facing role, she should always be polite to the customers. After all, without the customers, McDonalds doesn't have a business, so treat each customer as she would want to be treated. A confirmation that the order being handed out through the window is the one that the person in the vehicle actually ordered would be enough interaction, or asking if they want milk/sugar with their coffee, or perhaps ask if they want salt/sauces with their order. Not exactly rocket science but if done politely, can make the difference between a person like this customer complaining or a repeat customer!

Next, you are getting a lot of flack here for the few responses you've received so far. Having read your posts and some (though not all) of the replies, I think they are justified. Your daughter while wearing the McDonalds uniform is a representative of the company and clearly not doing the best job she can. It doesn't matter what she is being paid, she is there to do a job and to do the best one she can. This however appears to have fallen way short of that mark.

So now you know, OP . . . . .

91% of MN customers would like a smile and a "Have a nice day!" with their Happy Meal 😀

So rude of your daughter and I can't believe you're defending her!

This happened to me a couple of weeks ago with a teen at a new gym I was attending. I'd forgotten my water bottle and went to get a bottle at reception. Teen behind the counter was busily flirting with the PT (literally fluttering her eyelashes at him) and totally ignored me. I said 'excuse me' and she finally looked up and I asked for a bottle of water. She stomped off to the fridge, slammed the bottle on the counter, turned her back on me and started up her convo with the PT.

I was stood there with my card in my hand waiting to pay. I actually thought maybe it was complimentary water having not been before and it was cheap stuff. I then said 'excuse me' again and I asked if I needed to pay. She flicked her hand towards the other end of the counter towards the card machine which had been obscured by a fruit bowl. Then she turned back to her flirting.

Throughout the whole transaction this girl did not say one single word to me and barely looked me in the eye. I know a 60 year old woman is of no interest to a teenage girl but when you're paid the provide customer service the least you can do is actually provide it!

At least your dd will now understand what constitutes acceptable behaviour in her workplace role.
TBH if she were mine, I’d have told her it was entirely her own fault that she was upset by an evidently well deserved ticking-off.

Your daughter is in a public facing role. She needs to slap on a smile and engage with the customers instead of rudely chatting with other staff.

@Bearaque bottom line op, bad manners/poor service is no excuse , if we want a better society then regardless of the profession we should all try to be professional and have good manners.

Yours is a shoddy attitude.
Whatever your job is, you do it well.
This is a good lesson for your DD to learn.

You sound like you think she shouldn't care as it's McDonald's. This isn't a good example for her. She needs to learn the right way to behaviour to stand her in good stead for the future.
Not caring or being able to be arsed because she's a teenager or it's a fast food restaurant is poor.

Basically a health care assistant, they are on National min wage and the person was asking would you like the same treatment in manners off of them the same way your dd was with the McDonalds customer

What's troubling about this thread, OP, is that you don't like the answers you've been given (currently 462 so a reasonable sample size) and you're being defensive. I have a feeling that you'll continue to side with your daughter over this, so she won't learn, and nor will you.

I never said it was ok, my point was it’s McDonald’s

You absolutely are saying it's ok though that's the problem. You're giving your daughter the impression that because it's Mcdonalds she should be entitled to behave how she wants and put as little effort in as she wants.

Whether it's Mcdonalds, the small cafe down the road or a 5* restaurant she's being paid to provide a service and represent somebody's livlihood. If she's ever going to survive in the working world the first thing she needs to do is respect this. Even from a selfish perspective she needs to realise that she will get out of this what she puts into it. She won't develop any transferable skills as per pp or have any prospects for promotion if she's constantly of the mindset that this is beneath her.

I would fully support Mcdonalds in this situation OP. They're asking her to simply be mindful of a customer's presence not lick their feet clean. It's a totally reasonable expectation

No, OP is not like that at all.

Her attitude is more "yes, my darling kid would ABSOLUTELY do that ... and who gives a fuck anyway?"

Ahhh, yet another 'my darling kids would never' mum.

Tacky parenting at its finest.

It's not even about customer service, looking at someone and not talking to someone else when interacting are just basic human manners. It doesn't matter where she's working, or what she's getting paid, it's ignorant and rude to behave in that way.

If the customer had just complained to your DD would your daughter have taken it on board and not done it again or would she have ignored it and carried on her rudeness with other customers? My guess is the latter. She will now think twice and maybe change her attitude that the issue isn’t that it’s ‘just McDonalds’ but that the customers are actually people.

I’ve been to McDonalds and I’ve also eaten in Michelin star restaurants, I’m still the same person. McDonalds customers are not some sort of homogenous blob of people.

Shes only sixteen and still learning how to navigate life. A life lesson you can teach her is not to reserve her manners for people she deems economically worthier.

Your daughter sounds like she has no manners

Your daughter is just a typical teen learning the ways of the working world. She got a deserved slap on the wrist.. she should learn from it and move on. The issue here is you.. you’ve clearly brought her up to be entitled and continue to encourage that behaviour.

You are the issue here. I actually despair.

I prefer it when staff carry on chatting. I hate having to talk to strangers. Keeps them busy from asking me pointless questions 😂

I wouldn’t complain to your DD’s Employer - it’s a good life lesson that she has been given.
Support her by telling her that this won’t be the last time she is “re-trained” in the workplace, and the correct response to such an incident, is to apologise to her Manager - and make sure she works on her Customer-facing skills.
Regarding the customer who complained: sometimes it is easier to complain to the Manager - after all, they need to know if their employee’s behaviour/demeanour is not appropriate, and offer guidance in response. It’s not the customer’s job to tell your DD how to behave…

It doesn't matter how low your pay is you are still expected to engage with people. It's good for you anyway. It really makes my day if I can make someone else's day.

Your Adult daughter is rude and you are a snob. Why the hell you think everyone should have sympathy for her her i don't know.

Exactly this! DD is in the real world now, and there are consequences to rudeness. Astonished you can't see this, tbh.

I have to say your attitude is poor to feedback. You asked a question and just because you don’t like the answers doesn’t mean you have to get super defensive and rude.

She wasn’t giving an acceptable level of customer service and hopefully she will take the feedback and will try harder in the future. Eye contact, being polite, well mannered and having focus on the customer are quite basic expectations for a retail/service environment and if she was on my team I would have done (and indeed have done) had words with her.

Yes it does matter !

this happens at my local machines and they never acknowledge us, I have to get their attention to ask for salt, sauce etc.

it’s basic customer service.

raise your kids better.