Woman complained to manager about DD

Then tell her don't go running in to tell the manager it's making a mountain out of a molehill.

It’s “entitled” to not wish to be ignored by someone serving you whilst they have a conversation with another person? Your outlook is very odd.

If she can’t even manage a job at McDonalds she doesn’t have great prospects does she.

It costs nothing to be polite to who you are serving whether that is McDonalds or The Ritz. I’m sure the OP would not like to be ignored by an ignorant teenager wherever she was being served.

I think you habe misread,or maybe misunderstood, it was the the customer who was rude or entitled it was the ops daughter.

The skills I learned working retail/customer service as a teenager put me in good stead for my entire career. I’ve noticed how much Gen Z seems to struggle with social skills and whilst I’d never complain, I do think it’s really poor and likely an indictment of their parenting.

This thread kind of proving my point, really!

I'm with your DD. I worked in McDonalds and the customers were rude and entitled. I also worked in Pizza Express and the customers were lovely. So choice is leave if she doesn't like it. It's often about the culture.

“ but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!”

Except it pretty much is what you said 🤷‍♀️ There’s no need for manners because it’s “just” McDonalds.

So she gets her rudenes from you. You do realise that Ambulance staff and people eat at McDonalds as it’s the only quick food they can sometimes get on shift.

YOU are the problem and I sincerely hope the next time you are eating at a restaurant you get the same treatment.

Would it be ok if the staff treat you like that in Waitrose? Because it’s just a shop at the end of the day..

I think that's probably fairly accurate.

She needs to grow up and treat customers with respect. It makes no difference where the job is. She was rude, which you obviously encourage as you’ve now complained about it too.

That's uncalled for

I’m glad someone complained as your dd is there to work, not socialise. Tell her to do her bloody job.

It matters if the service is not up to standard. McDonald's are big on training, cleanliness etc. it's right she was told she must smile, and say the script to each customer. It's part of her job.
It's not the end of the world but a job is a job and needs to be done correctly. It's not hard to speak and look pleasantly at customers/clients.

You think that it was unreasonable of a customer to complain about your daughter’s severe lack of manners. It is exactly what you said.

No, you didn't use those precise words. However, in your OP you said, "DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!" Are these your views or your DD's? I assumed that everything after "DD said this was true" represented your own opinion. And if so, it clearly indicates you think that service doesn't matter because it's McDonalds. Which would imply that rudeness is fine there, though presumably it would be unacceptable elsewhere.

I recently had the misfortune of calling University of Edinburgh and speaking to a young woman who said “sorry, I don’t know how to transfer calls. Bye” in a very dreary, dull, monotone voice

She hung up on me 😂 and has gone down in history at work for 1) being the most useless person we’ve ever spoken to and 2) Ensuring that anyone we employ can talk clearly, has BASIC manners and can use a desk phone!

Your daughter can't even do a job at Maccy D's without someone complaining she's rubbish. Great career ahead of her!

A teenager handed me my McDonald's breakfast this morning. She only said about 5 words. But was very polite and friendly. It's not difficult!

Complaining about poor customer service doesn’t make it someone’s “biggest problem in life”.

The woman did right to complain and highlight this issue. My local McDonalds is notorious for fucking up peoples orders. I went once and the staff at the drive through windows were messing about and chatting, hence not concentrating properly and giving people the incorrect orders. Including mine.

Doesn’t matter if you’re working in McDonalds or a Michelin Star. You shouldn’t ignore customers and chat to your colleagues whilst you are literally serving them.

It’s also most likely the customer complained via the McDonald’s feedback survey which is on every receipt.

It’s a good lesson for her to learn that manners are important and not determined by social status.

To comment about if that’s your biggest problem is so cliche.

This:

Your responses are rude and childish, so it's no surprise you think your daughter's disrespectful attitude isn't a problem.

It isn't "just McDonald's", it's someone's livelihood and she is being paid to provide a service. She is an employee like any other and her age doesn't mean she can half-arse her job and get away with it.

I think it's a good thing to happen to your DD. Hopefully she'll learn from it and improve her customer service. Being 'just' Mac Donald's has nothing to do with it.

I still remember being given a written warning when I was 17 and used to re-stock at Woolworths in the evenings. Apparently I was too slow. 17 year old me didn't think I was slow at all - maybe I was, who knows! I don't think I told my mum, just got on with it and carried on eating the pic n mix when in the lift!

I have a DC the same age as yours @Bearaque and honestly I think this is a good lesson from someone other than a parent about respect, politeness, customer services and doing a good job, yes even working at McDonalds.

I would not in any way give her an 'out' on this, condemn the customer or make it out to be not a big deal. This is important learning, even in a 'teen job' and your DD should take what the customer and manager said to heart and next time do better. She's not a bad kid and can do better.

I would have complained too! It's not a "friends meet up", it's a job and one she should do responsibly. In the few times I've used one, I've never been to a drive through and seen this sort of behaviour and wouldn't expect to either. She'll be the sort that cycles through jobs one after the other with this attitude towards employment. God help the employers that waste their time with her, when someone who actually wants the job can do it properly!