Woman complained to manager about DD

Bad customer service is bad customer service.

My first job was Saturday girl at John Lewis, I was 16 and working with a plethora of people my age, had we acted like your DD did (which we wouldn't have dreamt!) We'd have been out with no right to reply!

Your DD has learnt a valuable lesson here fortunately with nothing more than a bruised ego to show for it.

All the perfect parents on this thread who's children have never done anything wrong

Shortly after I joined this thread this morning, I developed a hunger for a bacon and egg mcmuffin. There was a handy McDonalds (I live in the Algarve so they are not as plentiful as they are in the UK). I ordered my food as usual and paid. The lady that handed me my McMuffin gave me the biggest smile and said something along the lines of "enjoy your breakfast on this beautiful day and pay my smile forward" What a lovely attitude.

I hate this rudeness from teenagers or anybody else. I hope she learns from it.
Show her these comments if you cannot bear to tell her you agree with woman who complained and are pleased that the manager had words

Your daughter was very rude, and you are endorsing that rudeness. Very poor parenting.

You don't think people ever lose their jobs over customers complaints, i assure you they can. Somebody above already wrote their son is a mcdonalds manager and this wouldn't be tolerated

Good. That was in obnoxious of your DD. How rude!! I hate it when people are that rude. Whi does she think she is? lol. OMG I cannot believe this is even a post!!! 😂

Having read the OPs/mums posts, it's clear the apple didn't fall far from the tree.

Manners cost nothing.

A complaint like the OP’s DD received isn’t risking someone’s job for gods sake.

Yes people do need to communicate with colleagues. Ofcourse fast food workers aren’t robots, no one is saying they are. But they shouldn’t blatantly ignore paying customers in the process. Where is the decency? It’s just basic manners and respect.

I doubt it was even a “formal complaint” anyway. The customer was dissatisfied with the poor levels of customer service and fed it back to management. & Rightly so.

So would you rather she didn't work and just sat at home claiming benefits

The manager was right, he's there to manage the business, not to facilitate your DDs socialising. Staff who pay no attention to customers are very bad for business, why can't you see that

I just don't think where going to agree and that's OK. Their are two types of people in this world. People who don't like to cause a drama and those who like to say can I speak to your manager over every minor inconvenience because their unhappy in their own life so like to ruin others.

Why don't you just admit that you and your daughter are wrong here and learn from it instead of replying defensively? I always say it is OK to make mistakes, it is how we fix those mistakes that is important. Use it as a learning experience, she is young, she didn't realise, she does now. Admit she got it wrong and do better next time.

…. It’s pretty bad if your only job is to hand bags of food thru a McD window and you struggle and need mummy to get advice on MN.

Very rude behaviour from DD. She needed to be told.

Why?

Height of rudeness and I've seen teenages be let go for less. Lucky that all she got was a telling off. I have complained about this myself when being served by someone who isn't doing their job properly.

I probably wouldn't even notice as long as I got what I ordered lol I can see I'm in the minority though and most people expect to be served with a smile and a hello but I honestly could not give a shit

I despise being served by people who are too busy having a social conversation. No matter their age. Winds me right up! Not least because it's one of the first things you're taught in a customer service role not to do. Its no different to answering the phone and ignoring the caller whilst talking to someone else - you wouldn't do it. And if you had to talk to the other person, you'd apologise to the caller and ask them to please hold - not just ignore them. Sorry but she needs to learn now before moving on to other employment. It's a good life lesson.

🤣

There are very few jobs (in fact, I can't think of a single one) which don't require interaction with other people

I think the young lady would be well advised to learn the skills she so obviously needs earlier rather than later

She hasn't lost her job (if it were the kind of place to fire on the first occasion of something so minor, she'd be better off out of there) and customers have a right to go to the manager if their service hasn't been satisfactory.

You might be happy making a PA swipe but others aren't and it isn't the most constructive way to handle it, as she's more likely to take it the wrong way from you than from her boss.

Not something I would complain about but no harm in your Dd getting pulled up on it. A good lesson for future work.

I suppose it depends on what she wants to do in the future. My daughter started in customer service and was constantly complimented then she went straight into sales after graduation, so it mattered for her, other people not so much.

If the person reacts by throwing food at you then you can complain. I'd rather a customer say hello to me then risk my job running to my manager