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Original poster

Woman complained to manager about DD

680 replies

Bearaque · 05/07/2024 21:40

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

OP posts:
ChampagneLassie · 05/07/2024 22:06

And you came here expecting sympathy??? Clearly your DD is going to get schooled on manners at work that she wasn’t taught at home

BarcardiWithGadaffia · 05/07/2024 22:06

So your point is that McDonald's customers aren't worthy of good customer service? Is that because they are inferior in some way?

PossumintheHouse · 05/07/2024 22:05

Bearaque · 05/07/2024 22:03

I never said it was ok, my point was it’s McDonald’s. Is it really that deep to complain so long as the food is ok? Yes she shouldn’t have been rude but the woman could have just said that, she didn’t need to go complain to a manager.

Show quote history

Do you think your daughter would have given it a second thought if the customer had reprimanded her directly? I doubt it. You also don't know the customer's circumstances - they perhaps don't find those kind of interactions easy in general.

ZoomDoomZoom · 05/07/2024 22:05

It also sounds like the apple hasn't landed too far from the tree. Have you not taught your child any basic manners or social communication skills? How do you expect your daughter to keep a job or develop relationships if she doesn't have any manners?

Lifeinlists · 05/07/2024 22:05

That customer, and every other one, pays her wages. No customer, no job. Simple. Perhaps remind her of that.

MissTrip82 · 05/07/2024 22:05

You’re learning useful things about your daughter.

She doesn’t think she needs to do a good job at something that doesn’t matter to her, she’s rude, and she struggles to tolerate criticism.

This is all really valuable because she needs to work on all of these things.

JustAnotherManicMomday · 05/07/2024 22:04

The customer keeps her in a job so yes it matters.

Original poster
Bearaque · 05/07/2024 22:03

Avatartar · 05/07/2024 21:54

Apple doesn’t fall far from the tree - how can you think it’s an ok way to behave?

I never said it was ok, my point was it’s McDonald’s. Is it really that deep to complain so long as the food is ok? Yes she shouldn’t have been rude but the woman could have just said that, she didn’t need to go complain to a manager.

OP posts:
MidnightMeltdown · 05/07/2024 22:02

Why does it make any difference whether it's Macdonalds or not?!

Is it ok to be rude to customers as long as they are Macdonalds customers? As far as I'm aware, Macdonalds don't pay their staff less than more expensive places, so why should they expect less?

Sounds like your dd isn't used to being told off!

OuijaBoard · 05/07/2024 22:02

... at the end of the day it’s McDonald’s ...

If she has job ops that are better than McDonald's, now could be a good time to look into them.

Seriously - if she was talking with her friend who works there about work and as a result failing to focus on the customer, it's probably a result of being newish and maybe not great at multitasking yet, and she can take the reprimand as a timely reminder to focus a little more. If she was talking with her friend who stopped by to visit her at work, or she was on the phone, she should have learned in training to save personal stuff for her breaks - so again, a good reminder.

LiterallyOnFire · 05/07/2024 22:01

Bearaque · 05/07/2024 21:40

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

Does it matter if she's rude to customers because chatting is more important to her?

Yes.

Retail is a service industry.

Allthehorsesintheworld · 05/07/2024 22:01

Doesn’t matter if it’s McDonald’s or Tiffany she’s working at, a customer is a customer and deserves courtesy. You put your work head on at work , a good lesson for her to learn now.

Original poster
Bearaque · 05/07/2024 22:01

EatTheGnome · 05/07/2024 21:51

You aw being fucking ridiculous to complain to your daughters employer on her behalf. She is employed, not you.

She should show more respect to herself by wanting to do a job well and stop being an entitled little madam for thinking she doesn't need to try because the job is below her. Unless that's what you think.

She is being paid to work not chat to her mate. I accept she may coast at some points but not to the customer. Its not an acceptable attitude full stop, whether you are working hard for your own family business, a small local firm or a massive employer.

She will learn this in time but she will she learn fuck all if you think wading in as her mummy is going to help her.

If she doesn't want to work then she shouldn't have taken the job. She isn't being paid to turn up, she is being paid to represent the business.

Edited

I’m being fucking ridiculous to complain to my daughter’s employer on her behalf ….

If you’d like to point out exactly where in my post this actually happened that would be fantastic. Or confirm you completely made that up.

OP posts:
suki1964 · 05/07/2024 22:00

Yes of course it matters!!

Even though it may be seen as the bottom rung of hospitality, hospitality is what it is. You may not of noticed but joe blogs public doesn't have a lot of surpless income right now and that customer chose to spend what she had at McD's and your daughter chose not to acknowledge her presence ?

Everywhere is fighting for custom and your daughter chose not to make a customer feel valued?

No matter what we may feel about fast food outlets, McD'd win awards for their staff training , so yes it does matter very much and I hope your daughter learns from this

PossumintheHouse · 05/07/2024 21:59

JustAVeryWeirdWoman · 05/07/2024 21:54

If she's old enough to have a job she's old enough to handle her own issues, so YABU to get involved. However I don't agree with the American-style bullshit of requiring service workers to smile and chat. It's a crap job for crap money, it's extremely privileged and silly to expect people to smile at you while they're working in a crappy fast food covered in fryer smell. No need to be precious about if if you've received your food and it was satisfactory.

There's a huge difference between "American style bullshit" and acknowledging a customer with a simple 'hello' and 'thank you' on collecting their food. Both daughter and mum have the wrong attitude.

spicysamosahotcupoftea · 05/07/2024 21:57

does it even matter what the service is like?!

Yes, it bloody well does.

Teach your daughter on manners instead of posting here.

Doseofreality · 05/07/2024 21:56

She’s not being paid to talk to her mate though is she, she’s being paid to deliver a standard of customer service.

Redglitter · 05/07/2024 21:56

Please tell me you don't actually think your daughters behaviour was appropriate. Good on the customer complaining. Teenagers or not it's just plain rude ignoring customers & talking to your friend

Hope she's learned a lesson

Londonrach1 · 05/07/2024 21:56

Good a lesson for your dd to not gossip with a friend whilst serving a customer.

WetBandits · 05/07/2024 21:55

Of course it’s rude. I always ask if I’m interrupting or if I should wait when staff are chatting amongst themselves whilst I’m paying in shops etc. Same as I can’t stand people who continue their phone calls whilst being served. Politeness goes both ways!

PleaseStopEatingMyStuff · 05/07/2024 21:54

Perhaps explain to her the importance of being polite & professional where ever shes working.
It's an important life skill.

StasisMom · 05/07/2024 21:54

It was rude. I was admonished for similar, when I had a Saturday job 100 years ago, and I'm sure I deserved it.

Avatartar · 05/07/2024 21:54

Apple doesn’t fall far from the tree - how can you think it’s an ok way to behave?

JustAVeryWeirdWoman · 05/07/2024 21:54

If she's old enough to have a job she's old enough to handle her own issues, so YABU to get involved. However I don't agree with the American-style bullshit of requiring service workers to smile and chat. It's a crap job for crap money, it's extremely privileged and silly to expect people to smile at you while they're working in a crappy fast food covered in fryer smell. No need to be precious about if if you've received your food and it was satisfactory.

MissMoneyFairy · 05/07/2024 21:54

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