Woman complained to manager about DD

If it really didn’t matter then the manager wouldn’t have spoken to them about it. Sure, McD’s is cheap and quick but that doesn’t mean being rude to customers. Better she learns this now than in a job she really wants! As my mum says ‘keep smiling and take the money’.

So what if it’s maccies or M&S you engage with the customer
not chat with your mates when your dealing with customers
it’s the role your being paid for !

Oh FFS does it matter. I don't drive so don't use the drive through. They usually just call our number they leave for us to take I say thank you. Sometimes I'm acknowledged sometimes I'm not. I'm not bothered especially their obviously busy. One is close to a college so they usually are

What do you mean by "deep"? Of course it's reasonable to complain if the service is poor. Even in McDonald's. One's work ethic shouldn't be dependent on the setting, and customers deserve to be treated with the same respect everywhere.

Your DD was rude, that was really poor customer service on her part.

The woman was absolutely right to complain, and hopefully your DD has learned her lesson.

Looks like it's a big learning day in the bearaque household

I wouldn’t complain myself because I wouldn’t be bothered. However it doesn’t make it ok. She is not being paid to have a laugh with her mates and it is quite rude. And it’s not par for the course for mc Donald’s workers to be rude they are usually quite pleasant.

Of course someone in a customer facing role should have good customer service. It should go without saying really. I’ve been served by some lovely teenagers at our local McDonald’s who are friendly and welcoming- it’s perfectly possible. Your dd has hopefully learned from this how to better employee- a valuable lesson to take forward.

Apple didn’t fall far from the tree here it seems. Teach your daughter better op.

Tell her to put it down as a learning experience and move on. It's not a bad thing that she's upset, at least she cares!

Your daughter is a very rude individual.

McDonald’s food is no longer cheap. But even if it was the customer still deserves basic courtesy. As Mary Portas suggests to people working in retail and hospitality Smile Speak Serve and you will make the customer feel valued.

By saying "it's mcdonalds," you're implying that it's ok OP. And it isn't. Your daughter is impressionable and you need to ensure and instil integrity and and a hard working attitude no matter where she works. Clearly your daughter lacks basic manners if she can't even acknowledge a customer. A "here's your order thanks so much" would have likely gone a long way.

You sound terribly entitled and so does your daughter. What a shame.

There is someone out there who really needs a job and your daughter has taken that job up.

No it's not ok

No matter where I go for my takeaway I'm paying for someone to prepare it and decent service.

But clearly with you telling her it doesn't matter if she's rude "because it's only MacDonalds" is really shitty behaviour on your part

I worked in retail all through my teenage years in shops, delis etc. I think I experienced some of the best life lessons that I never learned in college. I recall many incidents with annoying customers etc. it’s par for the course. Your daughter needs to just take the criticism on board and get on with it. To learn what it is like being an adult in a workplace .

Welcome to the world of work. Your DD needs to up her game if she wants to survive!!

Her attitude is appalling! She deserves a telling off. I can't believe you are siding with her.

So, it’s OK to look down on your employer and its customers by assuming you don’t need any customer service skills or basic manners to work there and deal with members of the public who eat there?! Tbh, I would think if staff make that little effort in public, then what corners could they be cutting with safe, hygienic food preparation? Why assume if little effort is made at front of house that more effort is made where you can’t be seen by the public?

Your daughter ignored the customer, how were they supposed to tell her she was rude! They drew the attention of her manager to it, which is the correct thing to do.
It doesn't matter where she works, basic manners are required.

Vicky Pollard is that you?!

Par for the course. Whoever complained is a proper sad act.

Your daughter is the way she is, because of you.

Well done.

I don’t really expect much from a McDonald’s drive through tbh. I don’t really want to talk which is why I prefer the drive through.

Having said that, there are occasions where the order is wrong or I need sauce or something and need two seconds of their attention.

It really depends on the attitude she presented at the time. I can’t imagine if ever have the energy to complain.

Nevertheless, it’s not really your battle and them being teenagers is besides the point. Teenager or not if you’re an employee then you need to maintain the standards expected of the place paying you, otherwise you are going to get called out by the manager. That’s life.

Of course it matters where the job is irrelevant. Good manners and common courtesy says a lot about a person in my opinion. Hopefully your daughter has learned a lesson.

Surely the bare minimum attitude is looking at the customer when handing over the food and saying something like "here you go". OPs daughter couldn't even do that.