Woman complained to manager about DD

Yes it does matter. In every job I've been in customer service is of paramount importance. Lack of it can lose you a job. It's a vital skill to have.

Yup.

This probably goes a long way to explaining why I both have good manners and I am also a good employee, and your dd, has managed to get to 17 or so, without grasping this.

Again, if you think that a valid complaint is rude then that’s your issue. Being polite does not equal allowing employees to get away with treating you, as a paying customer, like rubbish.

Personally I wouldn’t have done it simply because I don’t have the time or effort to sit writing complaints to McDonald’s, obviously though the customer in question felt it was necessary. If OP’s DD would’ve behaved properly in the first place then there would be no complaint. Actions have consequences. It’ll be a good learning point for her.

It is an important lesson for your dd to learn, particularly at the start of her working life.
Good manners are important in the workplace generally, not just in customer service.

Teach your dd to behave professionally at work.

Your DD is an ambassador for the McDonalds brand whilst working there. You may think it's, 'just McDonalds,' but they are one of the world's largest brand names and if all staff acted like your DD their reputation would soon take a dive. I can guarantee that senior management don't see it as, 'just McDonalds' and expect their staff to follow service protocols. Customers having high expectations for the service they will receive when handing over their hard earned money is not wrong and the customer was not being unreasonable for feeling the service was so poor they wanted to complain.

McD staff are usually friendly

In the drive thru near me, they say hi and have a nice day etc.

whilst I do agree the complainer might have been a bit petty, I bet that she wasn’t the only customer to have been completely ignored by your dd/her friend. Most people wouldn’t even get out of their car to complain. Your dd might have done it to this woman more than once and to several other customers. She’s being paid to do a job facing customers. I think it’s fair to expect her not to ignore customers.

Pretty much exact same thing happened to me as a sixth former working at Sainsbury's. I was on the till and spent my time chatting to the bag packing boy. Customer phoned in and complained. I was very upset as I got an informal warning. I am late 40s and still remember it very clearly. It was a good lesson.

"Yes she shouldn’t have been rude but the woman could have just said that, she didn’t need to go complain to a manager."

It isn't the customer's job to get involved in managing staff - she did the right thing to go to the manager.
If the daughter hasn't learned how to behave with people it's time she did - being at MacDonalds does not make rudeness ok.

OP, in the course of a day your average McDoof will have everything from families on restricted budgets coming in for a treat to multimillionaires calling in for a quick coffee or snack on the way to a meeting.

Each and every one of them is entitled to respect and excellent customer service, and (your and) your teenager's woeful attitude is not what sets the standard here.

If you would only realise it, she is being offered a wonderful opportunity to interact with all of the public, and learn how to serve them appropriately and communicate with them. This is sheer gold in terms of life experience and transferable skills for work.

Raise your game.

This pretty much sums it up, @Bearaque

Even if its is macdonalds I still expect good customer service if I'm spending my well earned money there

She's rude. If she was my child I'd tell her I hope she took notice of the manager and doesn't do it again.

You're enabling her bad behaviour - what happens when it's somewhere else?!

I believe only rude people would complain about that. There's no changing my mind on that!

@Bearaque i’d be annoyed too if I was a customer. It’s VU to use the fact they’re teenagers working at McDonalds to try and excuse it too - it’s a customer facing role and it was bad customer service. What do they expect?

Never come across a member of McDonald's staff that behaved like that, they are always polite, to the point where I imagine it's part of the training.

The attitude that it's only McDonald's is appalling, people support their families in these jobs, it isn't all ignorant teens like your dd.

My local MDs is staffed with lovely adults happy to have the job while kids are at school earning the same crappy wage they always serve you happily and say stuff like enjoy your coffee with a smile ....maybe some teenagers are spoilt by their mummies

Sometimes I read mumsnet and think 'are people really this insane?' This is one of those moments. Your child was reprimanded at work for being unprofessional in front of paying customers. Fair enough. What is her boss supposed to do? Then you come to post about this on a forum because you are so enraged by it? What? How do you cope with life?

Of course it matters! Jesus, the entitlement. I hate when staff act like this. I walk out. Clearly, they don't want my money.

Do you work, OP?

OP’s DD was hired in a customer facing role, where being polite and pleasant is a massive part of the job. Instead of doing this she rudely ignored the customer and decided to neglect her job to gossip with a friend. There is nothing rude about a customer making a valid complaint about awful service, if anything this will be a good wake up call for both OP and her DD. A well needed attitude change will benefit her in future jobs. No matter where you work manners are not optional.

Of course it's right to complain.....and maybe your daughter isn't being as honest with you as she could be?

It’s a service job she’s being paid to do, so of course it right to address a legitimate customer complaint,

If she’s not mature enough to work in a customer facing job she shouldn’t be working there.

Teenagers aren’t the only ones McDonalds caters to so she needs to adapt to serving older customers as well.

My 18 yr old has worked there 2 years. She finds her managers fair. They expect staff to work but will step in when customers are being rude.
Talking to your mate while serving is rude.

It's clear where your daughter got her appalling manners from. Have a think why you got all these responses and why the woman complained. Could it be she's in the wrong?

Customer complained about my daughter’s shit customer service because she gave shit customer service. It’s not fair though because they’re all shit and none of the customers complained about the others.

Is that about it?