Woman complained to manager about DD

I probably wouldn't have complained myself, but it is NOT rude to complain about shit customer service. The alternative to complaining is to not go there again, and if everyone did that OP's lovely DD might well find herself out of a job - through her own fault.

Well, at least we can see where she got her shit manners.

Yes she shouldn’t have been rude but the woman could have just said that, she didn’t need to go complain to a manager.

Would your DD have listened to her or would she have just whined to her friend about the woman calling her out? I don't mind people continuing their conversation while serving a customer but even I expect a simple "hello" "here's your x,y, and z" "you're welcome". It's basic manners.

And I think we can all see how she ended up like this.

Your daughter is as rude as you

I bought something from Next a few weeks ago. The girl who served me (16 or 17) also ignored me and chatted to her friends the whole time. It really annoyed me as it felt unprofessional and just generally rude. You can’t use their age or the ‘McDonalds’ as an excuse for bad manners.

The service in McDonald's has gone downhill in my area, teenagers standing around catching, taking ages to get the drinks, doing the frozen ones first so they are melted by the time all of them are ready.
In my work place we used to look really favourably at new grads who had worked at McDonalds during school /uni because we found they had great work ethic, really good in a team etc. Don't think that would hold these days.

Good ! I would have complained too and if I was the manager I would have sacked her.
Unbelievable that you think this is ok.
I have experienced this lack of customer service in many retail shops and it is so disrespectful.

What exactly would you suggest? Your daughter is well paid, well trained and was rude. Of course telling her manager is appropriate.

Honestly it is looking like the apple really doesn't fall from the tree.

I agree. Your DD was being rude and now annoyed because she's received a complaint. Tell her she was in the wrong.

You sound very classist by the fact you keep saying ‘it’s only McDonald’s’

I would expect manners from people who were serving me whether it be in McDonald’s or Hermes.

Great post

I don’t think either of them covered themselves in glory.

Your daughter was a bit rude. She’s going to have to pretend to give a shit sooner or later, or she’s going to find her working life much harder than it needs to be. And this is good practice. Pretending that she’s happy to serve customers is probably 50% of what she’s getting paid for.

As for the woman who complained, I think it was a bit of a crap thing to do. If someone is absolutely awful, calls you a dickhead and spits on your McFlurry, then fair enough, speak to a manager. But if you’ve just got the hump because a kid is chatting to her mate instead of giving you her full attention, then take it up with her at the time if it bothers you that much. Say ‘oi! Do you mind concentrating on serving me rather than chatting to your mate?!’. Don’t try and get her a bollocking from her manager or do something that could potentially lose her her job, over something that is so inconsequential, it has zero impact on you. Surely you just want to pay, get the food you ordered and drive off before it gets cold? What do you have to have going on in your life that you park up, go inside and ask to speak to a manager, letting your food get cold, just because a teenager didn’t give you their full attention?

Your daughter wasn’t doing her job properly, she got pulled up on it. Customer Service is about interacting with the customers.

I have to say I agree with the person that complained. Teach your daughter to say to smile and then say one of the following.

Hi!
Hello
Hi there!

It’s common courtesy.

I'd have maybe tutted at the lack of decent customer service, but no way would I have complained! She's a teenager slightly in the wrong, is all.

Maybe the customer had had a shitter of a day, and was looking forward to a greasy McD... and OP's DD made them feel like shit.

When I was 16 I got a summer job packing figs.
It was hot, it smelled awful and while all the other packers got paid by the box, I got paid a lousy by the hour wage because I was terrible at packing figs. I can’t begin to express how much I hated it.
So I quit. And I walked up & down the main street of our town and went into every store looking for work. A florist hired me to dust the shelves and deliver the flower arrangements.
It wasn’t difficult to smile and be nice. It wasn’t difficult to say “you’re welcome.”
That was 50 years ago and it’s still my favorite job.
People are typically happy getting their food - what’s so difficult about a little eye contact and saying “thank you/you’re welcome”?
It’s not complicated.
But I still think God created figs just to torture me.

This.

McDonald's are actually great employers with good progression that pride themselves on good customer service. There is no shame or 'just McDonalds', your dd was rude, she was at work and should act like it. Valuable lesson if you ask me.

So you've never been sent a survey after an online order? I get them all the time.

Tbh I’m more surprised that someone actually got out of their car or phoned up to complain about this. Who has the time for that. But yes your daughter should be more careful.

Is this a wind up?

It's not really my issue, just something I believe.

I agree it will be a good learning point for her, I just think only rude petty people would complain 😅