Woman complained to manager about DD

A lot of Health Care Assistants in the National Health Service are on National Minimum Wage.

You could have asked for clarification but instead you went for being rude. Most of your replies come across as striking out at others rather than taking responses on the chin. The apple hasn't fallen far from the tree has it?

You both should consider jobs at Karen's Diner. You'd make a fortune in tips.

Do you think that McDonalds customers are less deserving of service? Your DD won’t suddenly become more service oriented in future jobs if she doesn’t learn so in this job.

The only response to your DD relaying this story should have been, good on the customer for expecting curtesy from you and highlighting when she wasn’t shown it.

It is a service job so I'm afraid you've got to learn to give service, yes, even at a McDonalds, perhaps especially at McDonalds. If someone's had a hard day, having some attentive service and a smile can make it a tiny bit better - feeling like someone serving you is treating you as a sort of inconvenience they have to deal because they're being paid and paying more attention to talking to someone else can feel pretty depressing.

She needs to see it as useful feedback rather than an attack on her.

Plenty of teenagers know how to smile and be polite to customers when working in places like McDonalds. There is no excuse really - all of these young people have experienced friendly service elsewhere and should know how to reciprocate it. But most young people I meet don't do as you describe.

And this is why we have a huge part of today's generation so useless and can't cope with anything. Your daughter was damn rude and corrected in her place of work. So instead of feeling embarrassed that at 16 your daughter has no common sense on how to behave in a workplace you complain about the manager, degrade the job and still fight that you're right.

You know those pathetic adults who can't manage with a little bit of life's ups and down's, this is how it starts.

Hello, please and thank you are reasonable to expect anywhere as a minimum.

Tell your dd welcome to the real world!

Alexander McQueen, just like McDonald's!

If you're going to be snippy, at least get your facts right!

Apple doesn’t fall far

OP and dd both need a reality check in basic manners, both are rude and come across as being a bit entitled.
Did OP seriously think people were going to agree her dd was right to ignore a paying customer? It's no wonder retail staff get such a shit time of it from customers. They have to put up the likes of stroppy teens, then take that bad mood to another shop and a nice member of staff.

We've just had to sack a 22 year old for a similar reason.

Absolute entitlement and like she was doing US a favour by coming to work.

We were ready to train her in a field within the fashion industry but her attitude was appalling.

I wont be looking to hire anybody under 30 for the foreseeable as it seems this generation by in large have a huge attitude and work ethic issue.

I would suggest explaining to your daughter how the world of work operates. You are not doing your employer a favour by showing up. And if you want to get references, get promoted even within your first minimum wage paid role you need to not act like a spoilt entitled dick.

Don't want people to complain about you. Then do your job properly.

I read something on here recently about Gen z, that their parents have never allowed a cloud to darken their skies. So they aren't used to solving problems and dealing with issues that arise in life. This was so true of the 22 year old we employed. Absolutely zero aptitude.

I find it really annoying when a retail assistant is too busy chatting with a colleague. A smile and a few words is surely not hard to do.

It's McQueen, if you're going back at someone at least get the spelling correct.

Well it might matter to some and not matter to others and it mattered to this woman. It isn't the end of the world, managers had a word, your DD knows better for next time. I don't think it is worth you getting so upset to be honest.

What an odd clap back, it doesn't even make sense.

I'm sick to death of people serving me whilst having a conversation over their shoulder. I was in Aldi the other day and the lad on the till didn't say a word to me - he wouldn't have been able to pick me out in a line up he never even looked my way - worst still the conversation he was having with the lad at the next till was about their drunken night out and the attractiveness levels of the young women they were trying to 'pull'. I did the grown up thing of passive aggressively saying 'thanks for your time and attention' loudly as he threw the receipt in my general direction.

It's not a one off either - everywhere you go they're either having a full on conversation as if you don't exist or are moody and sulky and slamming things down or worst of all making you paranoid by finding something about you (probably not) hilarious and being hardly able to control their giggles.

I've worked in lots of minimum wage jobs in shops and pubs from when I was 16 until I was in my mid twenties. I never treated my customers like that. I tried to do the best wherever I could and I was treated badly by my employers at a lot of them. That's a separate issue.

If that was my DD I would have said 'good serves you right you shouldn't be doing that it's not professional'.

'It's only McDonald's' is a really shitty attitude to be teaching her as well.

I normally defend teenagers I think the vast majority are decent and I'll always stick up for their rights but this is an area where I feel there is a lot of shitty entitled teenage behaviour - your attitude shows where it comes from.

You clearly don’t think it matters because it’s ‘only McDonald’s’. It’s still a job and to be honest, a job which there are probably multiple applications from people who would be able to do the job better than it sounds your DD is.

minimum requirement for ANY customer facing job is having good customer service skills, which means not chatting to your mate and having the decency to even acknowledge a customer. Amazed you don’t understand this?

Of course it's rude, she's working in customer service, did you not explain that to her when she came home.

You're not doing your daughter any favours by encouraging this way of thinking.

A very petulant response! I hope that you pick up the vibe of the thread OP. Your daughter was in the wrong but will hopefully learn from it. It will benefit her in the long run.

A few posters have said they receive email/text invites to leave feedback, so it's entirely possible that woman did too and didn't speak to the manager F2F

For a McD drive thru customer to park, get out if car and complain means there was a customer service problem.
DD needs to listen and make changes.

You/she might think “it’s only McD” But other people who work there take job seriously.

This happens a lot and I do find it a bit rude but I’d never complain because they’re young and in boring, probably underpaid jobs.

However, the manager needs to tell them off for it, it’s not good customer service, it is a bit rude, and how will they learn if they aren’t told?

Just tell your daughter it’s not a big deal, she shouldn’t have been doing it, so she learns from it and moves on. She needs to be a bit more resilient as it won’t be the last time she has feedback to help her to improve.

Customer facing roles require a small interaction between staff member and customer. Your DD now understands this fully, I hope. It's not always easy to do and I'm sure a customer will be totally horrible to her at some point. Learning to cope or deal with people is a life skill she will need, no matter where she goes. Just because it was "only McDonalds" doesn't mean customer want to be ignored. It's simple bad manners. She now knows.