to make complaint about ticket inspector who detained child and took their phone?

This is appalling .
For context , my 17 year old was recently caught short when her phone died on the train and she couldn’t show her ticket.
The ticket man did issue her with a notice, giving us the opportunity to show that she did indeed have a valid ticket. But he also advised her to use his phone to call her mum, and let her know her phone was dead but she was safely on the train and on her way home.
She has been the victim of over zealous (less sympathetic) ticket enforcers previously though, and when I spoke to the staff at the local station they told me they were often shocked by their heavy handedness and inconsistency too , but the enforcement branch is outsourced and they have no control over them.

The fine acceptable. The other parts not.

I think that sums it up!

How are fines calculated?

If he thought that she was travelling incorrectly on a chid ticket & she couldn't prove otherwise, would the fine have been issued & then could be appealed?

The fine acceptable. The other parts not.

Perhaps if so many other people were not thieves when it comes to travel, genuine mistakes would be believed.

Sounds as if he was very heavy handed.

That said, your daughter took a risk & it didn't pay off.

I suppose I'm a rule follower but no way would I have deliberately travelled onto the next station.

If there was a chance of travelling to the next stop then "for the sake of 30p" she might as well have got the ticket to there.

Safeguarding, report him. Guy thinks he's robocop because they gave him a hat.

Completely unacceptable and you should definitely report it. He did not have a right to take her phone off her and go through her personal information.

Jesus Christ, she's a child. He has absolutely overstepped. I'd be raising merry hell over this. He sounds perverted frankly.

Please complain. I bought a train ticket recently from a GWR kiosk ant the station and the ticket inspector was very cruel and nasty to me and my child.

In the end another GWR ticket inspector came along, checked my ticket and said “well it isn’t her fault! Is it?” And I was let free (they cornered me and wouldn’t let me through barriers) - He was right up in my face and shouting.

I did complain to GWR while on the train itself and they took it very seriously. It ruined a special birthday trip out for my boy.

It was so bad we feared our return journey & got off a stop early (so we didn’t meet the same inspector) and my DH picked us up in the car.

GWR issued an apology for aggressive and unreasonable behaviour. Citing that if it were elderly, a person with learning disabilities or someone who doesn’t speak English - it would have been much scarier indeed.

Wow, I am so sorry for your daughter op (as a mum of teens too). That was way out of line and I would report too. Your poor DD.

There's some fucking weird comments on here.

A ticket inspector has no authority to detain anybody, and certainly doesn't have any right to go through anyone's phone.

Yes she should have had the correct ticket but she didn't. And there's generally no way to buy another ticket once you're on the train already.

You seem desperate to disbelieve this young woman. Not everyone lies or exaggerates. NAMALT but an awful lot of men like to abuse their power and treat young women in a way they wouldn’t do otherwise to an older person or a male.

Why would a train sit whilst tickets were being inspected? It's not as if the inspector drives it?

It's perfectly clear anyway from the first message that OP's daughter had got off the train.

He took her phone off her!!! Completely unacceptable. The photos she had on her phone are irrelevant He had no authority to do that.
Absolutely complain.
Good luck

You should escalate the complaint. I suspect their franchises require them to have effective complaints processes, so if they don't bother then those responsible for awarding contracts need to know.

that's a good point about the screen lock. Make sure your phone-owning DCs know this: always use a PIN and disable facial recognition.

That is is intrusive and bang out of order, I hope you complain.

If your daughter puts a 4 digit screen lock on her phone, so if any weirdo attempts to do the same again they will be unable to because the password will stay private. For your daughter's privacy she will have to keep the password to her self.

here you have to give your name and address - if not they call the police. If you give it you get a fine, and if you can go to the local ticket office within 2 weeks and prove your age, that you had a valid ticket, etc, it is cancelled.

That is it. Name and address and nothing else.

Sure they hear made up sob-stories etc etc, but meh. If you do that job you have to learn to ignore that, get the details you need and move on. If you can't do that - you're in the wrong job.

How can it be a breach of GDPR speaking to the parent on the phone when it's perfectly permissable to verbally give permission to customer service representatives to communicate with a third party on one's own behalf as an adult? See also in any official situation involving a child legally they need someone with parental responsibility to be informed or with them, or if not available someone like a SW.

first part - fine, she had the wrong ticket and he should have issued the fine.

All the rest of what he did, including taking her phone off her is absolutely inappropriate and i would be complaining to the police, rather than the rail company. (or as well as)

You don't state whether this is tfl or private company, the bylaws are different, although I doubt that it makes a big difference here.

Travelling without a valid ticket is NOT an arrestable offence. Ones only obligation is to provide a name and address. There is no obligation to carry ID in the UK, or to provide to ticket inspectors.

By the account given, the guy here has committed multiple criminal offences such as illegal detention and an attempt extract money through use of menaces. I would look up all the legalities of this, or seek legal advice, and throw the book at the rail operator.

He bullied a vulnerable female child.. he wouldn’t have done it to a drunk or mouthy bloke. He picked on an easy target

Absolutely. 30p short for £50 fine!!!! Wow

From what I’ve read on other forums including a rail one , these ticket inspectors seem to pick on a particular type of person- young people and young females.

I bet if you’re daughter was a male with a hoodie or a boisterous tattooed bloke he wouldn’t have said anything.

I understand ticket inspectors have a job to do but surely a level of common sense is needed?

Short faring is a massive problem for the train companies, and for anyone who uses trains.

And everyone says it was first time, genuine reason, I'm under 16.

She proved her age and got away with a fine, as per policy.

God, complain. Horrible thing to happen.

Your daughter is unfortunately most likely going to experience aggressive men over using their position of power. Perfect opportunity to show her early on that the world has changed and she doesn't have to put up with this shit anymore.