to make complaint about ticket inspector who detained child and took their phone?

As far as I understand it's all companies. I have used it myself when complaining about mobile companies. If I mark as a "CEO Complaint" I get a call from the company offering to rectify it, when previously it would be radio silence.

Apparently something to do with having to companies having to report all complaints when directed to the CEO.

I would put in an official complaint. This sounds very extreme and your poor daughter. It was 30p! I would want an official apology for his conduct, retraining given what he did, also tbh I wouldn't be paying the fine and would want that removed given the circumstances.

Yeah absolutely - ticket inspectors have no authority to access anyone’s phone - it actually sounds like a criminal offence has been committed - he seems to have implied that he had authority to do this, but only the police are able to ‘stop and search’ - all he has authority to do is issue a fine - I would absolutely report, imagine how he treats vulnerable teenagers!

That’s nuts!

Is that specific to train companies do you know or are all businesses obliged to do that? I've been having an issue with BT that I'm not getting anywhere with, is there a piece of legislation I can quote, Google is showing me results for individual places not a generic answer

OP, of course you should complain, what would be reason not to?

I'd be furious and I agree with others here I would complain. I still remember coming home from school with my friend on the train, a journey we did every day. My friend had forgotten her season ticket and was very apologetic to the ticket inspector who was on a spot check at the station. He was unreasonably aggressive towards us, two 13 year old girls, who were (at the time!) mild mannered and referential to adults. It was horrible. My friend was in tears. An adult passenger had to intervene. Totally unreasonable.
I have worked in the criminal courts and with the police. I can honestly say ticket inspectors can be more aggressive than the police with far fewer controls over their behaviour.

Definitelu report

But also take the vinted photos down. Remind your DD that him and a thousand like him can have access to vinted and any other app she's sharing photos on.

Both my DDs had a photo of their passport on their phone.
Useful if their age was challenged.

🙄 One kid overstaying her stop and being 30p short of the ticket she should have had obviously isn’t going to cause a massive loss. But it isn’t just one kid making a mistake, is it?

Thousands of kids and adults over the year not buying the tickets they should be buying, plus the money spent on staff to find them and issue fines equals massive losses. Obviously this won’t affect their shareholders. But I wonder whether they’d have the money to improve services as well, if people stopped doing it?

OP, I think the power has gone to his head. Definitely complain.

They were in the station not on the train. Many stations check tickets as you are leaving / have barriers.

That’s terrifying, how did he get away with just a six-month suspended sentence and a 12-month community order?!

Sounds like he’s been inspired by Wayne Couzens as he had a blue LED light inside his car as well as police-style handcuffs and a baseball bat.

What saved this woman was having her young son in the back seat.

This is probably a good prompt to rethink the photos on Vinted if she felt uncomfortable : anyone in the world can see them.

You can make a "CEO complaint" mark it as such when you contact the relevant company as they are obliged to respond to all complaints marked as this.

I witnessed a train inspector shouting at a teenager, demanding his ticket making sarcastic comments when the young man couldn't respond. The boy had learning difficulties and when his carer stepped in with the ticket, not a word of apology or contrition. It was scary to witness and I wish I'd made a complaint too.

Yes, definitely. All good points. I would report this man to the police and to the rail company. Your poor dd.

Pretty sure even a police officer wouldn't be able to demand a phone and go through it without some justification. Something about her personal data in there and what he's entitled to demand to see.

And yes, absolute creep. And no he wouldn't have done that to a man. Or most adults.

Would report to his senior boss, and to the police in strong terms.

This won't be the first or last time he bullies young girls.

Definitely complain and ask about what training on safeguarding children the employer has provided. Denying a child access to their parent is appalling. Honestly, I wouldn’t let this one go. Go as high as you need to. Take it to the CEO and reference the abuse of power by a man and reference the awful cases where men have detained women to horrendous outcomes. Specifically ask about how up to date their training is on safeguarding women and children.

Challenge the fine and complain as well. She may have been in the wrong regarding her ticket, but he went on a power trip and threw his weight around. It's not like they had no ticket at all.

This is out of order , you need to complain . He shouldn't be detaining 2 minors alone without an appropriate adult . I would appeal the fine too , it’s completely disproportionate!

Can you explain how it can causes massive losses?

Omg this is beyond inappropriate and scary

I know someone who does that job. She sees hundreds of people each week who 'got off at the wrong stop for a very legitimate reason' and most of them say they're under 16 for a more lenient response.

The losses are huge and there's an obligation to other passengers to try to tackle it imo.

I'm assuming she did actually want to prove that she was under 16, and preferred the outcome that arose as a result of doing so?

So if he snatched her phone against her will and forced the passcode out of her then that's not ok, but if he asked for proof of age and she said she had an app that could prove it, opened the app and handed it to him, then that's ok I think.

What's the alternative? Just believing her, or treating her as an adult I guess.

Definitely complain. His behaviour was definitely unacceptable.

(She shouldn't have stayed on a train she didn't have a ticket for though, and lots of teens near me do that kind of thing on purpose)

What a creep. Please make a complaint OP. I wonder if he has form for targeting and bullying young girls and peeking at their social media.

Holy cow, that is so far past inappropriate that my jaw literally dropped. Please report him - he can't be going around doing this, and especially not to young and/or vulnerable people.

As others have pointed out, you can bet your last penny he wouldn't have dared pull a stunt like that with an adult man, and sadly there's your answer.