to make complaint about ticket inspector who detained child and took their phone?

Where I live, all the ticket inspectors wear body cameras now, and only ever work in pairs. I would be asking the train company to view this footage and to provide a report of the incident. See what they have to say before bringing out the big guns.

Totally inappropriate and he should be complained about. Her phone is personal property not his to take and go through.

Don’t be silly 😂

i would go absolutely mental. If under 15 they are children they train company has a duty of care to them and not treat as mini adults. I have gone mad as bus companies before for dumping DD on the street in the dark when they change the service or various other things. No one should be going through a phone. A call to you would have been sufficient. I also thing the fine should be refunded - it is way too disproportionate to the infraction.

I’m pretty certain ticket inspectors do not have the legal authority to prevent anyone from making phone calls, and certainly not to confiscate a person’s phone and snoop through it. Even more so for a child.

Yes this - super creepy. Complain!

So he’s essentially kidnapped her and forced her to show him personal info on her phone? Police and local press!

Forget reporting him, I’d be heading down there myself. He’s a perv and clearly got off on detaining a young girl.

No they are not allowed to detain you or search your phone. Only the police have authority to do that.
I would report him

He clearly thought she was over 16 and treated her as such until she was able to use an app to prove that she was under 16, which is when his approach changed - phone your mum, just a fine.

How much of it was unprofessional and how much of it was just part of an unpleasant experience that isn't really meant to be pleasant?

I guess they treat fare dodgers like shoplifters, just stealing a service instead of a product.

Make sure your anger isn't primarily indignation that your dd was lumped in with habitual fare dodgers and treated the same despite it being a genuine error in this case.

Make sure you are complaining about actions that were genuinely unprofessional and against policy.

Omg absolutely my thoughts! I would feel uncomfortable if I a random old man took my phone off me and started looking through any of my apps - everyone knows that anyone can see the pictures you upload online but it’s entirely different for an older man to take your phone, look at pictures of you while your standing next to him and he refuses to let you call your mum!

Absolutely report him.

Obviously, everyone should pay the correct fare and fare dodgers are a problem (although in reality not one's like DD) for all of us, but it's strange how these people always pick on youngsters or the vulnerable. I bet the burly builder who fell asleep and missed his stop wouldn't have been treated like this.

If it's like our station, they're having a crack down, which is good, but they've employed private security to do it and from their behaviour, I'm willing to bet they have targets to meet and very little training. How would they think they have any authority to look through someone's phone or stop anyone making a call, let alone a minor?

Definitely report to train company and police. That’s way over the top, creepy and scary for your daughter.
@TedRunBye thanks for the link, that is bloody scary. And a suspended sentence, wtaf.

Those of you who are focusing on the crop top pics need to have a word with yourselves. This was an adult man going through a child's phone. This is an adult man bullying a child. No, he wasn't just 'doing his job' because you can bet your bottom dollar he wouldn't do this to an adult male.

This is creepy, highly inappropriate behaviour from this man and he needs to be stopped asap.

So stop with the victim blaming and focus on the real issue which is another man, with perceived power, overstepping the mark with a child.

Absolutely not, get a complaint in

What a violation. I'd report to the police.

Once the ticket inspector has established that the ticket is missing/incorrect, I would be very interested to see how many women vs men are:

Told off at length by the inspector

Made to pay

From what I can see, it seems to me that women are over-represented in both categories

I have told off ticket inspectors and supported women on trains when the inspectors get heavy-handed and overbearing, especially as it is patently obvious that male (thuggish looking) perpetrators can travel for free. (I have never travelled without paying myself).

Women: Do not accept this discrimination.

Definitely report. He's out of order.

I remember having hassle with bus drivers at her age because I looked older. One refused me child fare and shouted at me saying I'd just been to work. It was thirty odd years ago and I remember it.

I had to carry my birth certificate after that.

Some men treat young women very badly. What he did was intimidating and awful. I hope it hasn't dented her confidence.

People are hung up about her pics on Vinted. For all you know, her face could be hidden so not easily identified.
Plus, they're crop-tops, just shorter than average tops, she's not baring all on Facebook where everyone and their grandparents can see her!
This has nothing to do with the ticket issue plus she admitted she had gone a stop extra and offered to pay the excess - the bloke was out of order!!!

Your daughter should not be modelling crop tops on Vinted. Trust me there will be some creeps on that app leering at those. I have sold basques and corsets and I wasn't even modelling them, and still had creeps in my inbox asking me to send pics.

The ticket guy was out of order though.

This!!!!!⬆️ Completely unnecessary & over the top. Report!!

Rather than report, I would give feedback. I would ask for clarification of the powers they have to confiscate and go through personal property. I would
also ask on their policy on detaining minors without parental supervision .

I hope your daughter can laugh about this soon.

I am very sorry to have terrified you with my words.... I have no wish to induce terror in another human!

What would you expect the police to do, out of interest? Your experience of the police has perhaps been very different from my own - i would not expect them to intervene helpfully in this instance. Of course your experience may be different.

And what exact actions on the part of this inspector do you identify as illegal? And what would you be calling for, his arrest?

Anyway, hope you feel less terrified soon...... Honestly, please don't be terrified. It's just a person having a different experience and a different opinion from your own. It's not a threat.

It wasn't a mistake, it was a choice to get off at a stop beyond the one she'd paid for. With consequences.
What would ringing you have achieved?
I grew that he overstepped and should have just issued a fine but was the age verification because there is a price difference for children and adults?