To not want floor wipes in same bag as cakes and ice cream

@butterfliesandrainbows2022 yes but the OP was complaining she was charged for 13 bags but only got 12.

No they just charge £1.30 so 13 Ocado bags so swings and roundabouts really

It's not unreasonable to ask for a refund on any damaged items and also any items the damaged item damaged. So the other items in the bag. I also wouldn't want to eat something that had been covered in cleaning products (unless it was packaged such that it was not in contact with the food itseld)

But I don't think it's reasonable to expect them to pack everything in separate bags. Because where does it stop? What about liquids or alcohol for example? So I think just there's a risk to getting delivery which is that occasionally things get damaged. Request a refund job done

I personally don’t pack cleaning products and food together but it’s not something I would even think to complain about.

Perhaps ask that they’re packed separately next time and if it happens again then go with someone else or shop in person.

OP I'm totally with you. I use sainsburys rather than ocado but have stopped getting cleaning products delivered with my online shop now. I've had 2 incidents of having washing machine cleaner and also drain unblocker balanced on top of loose veg, cauliflower etc. The bottles were lying on their side and were leaking all over the food ....

Totally understand you @Engagebrain I had a bottle of bleach in with food items once and it leaked onto other stuff. I sent photos and got a refund for the inedible items as well as the bleach. Put me off online food shops!
All those commenting about how frivolous it is to worry about these sorts of things clearly have zero clue how debilitating anxiety can be, especially when dealing with cancer. Take care of yourself OP 🌷

@QuillBill Iceland do a "packing fee" rather than per bag.
Some stuff - like a giant pack of loo rolls - they don't put in a bag.

I don't get why people are all saying they'd be fine with this. The cream cakes box was damaged. The floor wipes were leaking. The floor wipes and other cleaning items should be packed separately from food items such as cream cakes, fruit and vegetables etc. I don't pack cleaning materials in bags with food items because they could leak.
Who the hell wants to eat cream cakes that have had floor wipe juice on them? And I think the OP should ask for a refund for the cream cakes if they are inedible because the box was squashed. Ocado should make sure they pack things properly so they aren't damaged.

I had problems with a pet store delivery company who kept sending stuff in cardboard boxes which weren't fit for purpose because they got bashed in transit and a couple of times dry cat food bags were ripped inside and the food was everywhere. I messaged them saying look, I don't want a refund but just wanted to make you aware that the cardboard boxes are being damaged in transit. They sent me a refund anyway which was nice and they've now changed the cardboard boxes to sturdier ones.
So in a way, if you do contact them and say what has happened you are helping them to improve the service for everyone.

Complain to customer service that the cake was open and that the floor wipes were leaking and that you were charged for a bag you didn't get (though I'm charged a flat fee regardless of how many bags). Open or damaged packaging is not acceptable. Or you could have just refused the delivery of those items (if you caught it at the time). I think they normally do separate these kind of items, though I hate it when it's one item in one bag.

People were actively disinfecting their shopping as it arrived a few years ago. Some still are.

No I don't pack cleaning items in a separate bag, but I do pack anything that's not packaged (loose fruit and veg etc) into a separate bag.

@Wonderwoman98

Ah just seen you've edited your post and my comment makes no sense😆

This is something to say “oh” or “huh” over and then move on with your life!

Is it the grown up thing to do to ingest the chemicals from floor wipes with one's cake?

The Tesco delivery drivers have started trying to cram as much as possible into the crates to save going back to the van. Last time the fresh food was being crushed by drain unblocker, toilet bleach and laundry capsules. I’ve had toilet bleach delivered leaking before so I’m not too happy about it. If they keep doing it I’m going to have to mention it to them. I don’t think YABU.

You can get a refund… and on the number of bags. It is super easy on the app. I do it all the time and stuff is often squashed etc

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Ocado stuff is always packed terribly. I end up requesting a refund nearly every week because something is squashed, leaking or damaged. On the plus side, it's very easy to request.

OP, there's no need to complain (unless you want to), just logon to your Ocado account, click on the 'request a refund' bit and tick the items you want a refund for (including 1 bag). They'll refund you without question.

But the OP said "nothing was ruined" and didn't mention that the cake container was broken until later. So it sounded like she was only worried that floor wipe fluid had got onto the outer containers of the cake and ice-cream, which really isn't an issue.

Once she explained that some of the fluid got into the cakes that's a different situation.

Totally agree, anything else would be unacceptable.

I wouldn't accept this and would be requesting a refund for the whole bag that's been affected.
I've had Tesco deliveries before and they tend to put cleaning products in a separate bag away from food products.
Note to self not to use Ocado.😐

YABU to buy floor wipes.
If you were that concerned about chemicals, a mop and bucket would do the same without them.