To not want floor wipes in same bag as cakes and ice cream

I'm with you OP. My weekly delivery guaranteed has the raw meat in the same crate as my salad, fruit etc. Drives me bonkers. I called and complained in Jan, all raw meat should be in a red plastic bag to prevent contamination. This weekend, my raw chicken had leaked in the delivery crate with my fruit. I called again and they were very apologetic and refunded me the fruit as it all had to be thrown. I also told them I wouldn't take delivery of any fresh items in future if they are in with meat.

The bags are packed at the warehouse, the drivers don’t pack them. (I asked when I kept getting my bread squashed under 2L bottles of Coke Zero)
I did a feedback thing online and got an email saying they would do a bit of training at the warehouse that supplies my groceries and it got better. I think I was not the only one to experience very bad packing though.

Urgh environmentally friendly packaging is shite! Honestly the other day, loads of custard creams had escaped their packing and were making a bid for freedom along a shelf! So I completely see that cakes (which very often are just in a cardboard sleeve and not wrapped in plastic, could easily become contaminated from leaking floor wipes (floor wipes always seem to hold more liquid than surface wipes) so yeh, no I wouldnt want to eat bleached cakes!
I had some sausages go free ranging not long ago, because the packing was useless, luckily I have a dog who enjoyed them, but it's such a bloody waste, and food is not exactly cheap.
I think it's fine to feel grumbly, especially if you were looking forward to a sweet treat. Brain tumours are shit, I hope you're receiving good care OP, I'm guessing you probably can't drive at the moment and reliant on home deliveries, so I really don't blame you for wanting to vent and more importantly chemical free

The wrong number of bags thing is my big bear. It seems petty to ask for a refund for 10p but I once totted up how many bags I had been overcharged for in a year and it was £14!

I believe the delivery driver packs the bags in the van so packing skills vary…

It’s easy to get a refund on the app from Ocado, even for things like under or over ripe fruit, squashed packaging etc They have great customer service.

Rinse packaging.

Eat cakes and ice cream.

The end.

I am confused was anything ruined?

if it was complain. If not, then don’t

I'd have taken a photo and asked for a refund for what was damaged. The bit I don't understand is why the OP started a thread about it.

I also complain if my fruit is mouldy. It takes two seconds to complain.

It's a non-issue.

YANBU

I'd absolutely complain. It's dangerous, and a hazard to health having chemicals alongside food. People on here are so bloody mean, but this is BASIC food safety. Would you all like it if your favourite restaurant stored their cleaning chemicals alongside their ingredients? The Environmental Health Officer sure as hell wouldn't be ok with it.

actually with ocado, I don't think Op will get fobbed off.

With kindness OP this really wouldn’t worry me in the slightest and I think you are (for understandable reasons) massively overthinking.

I really wouldn’t waste time complaining over this. You will get fobbed off and end up feeling more frustrated. Just let it go.

Compain

If you’re worried about chemicals, don’t use floor wipes. I use an Ecozone mop and hot water, works fine, and no waste.

Ocado are excllent at processing returns and complaints and also refund the money paid for bags when you return the bag. Its annoying when stuff arrives damaged but its easily sorted.

Erm no?

Ignore the low-standard dipsticks on here op. You’re 💯% right.

Irrespective of your health, no supermarket should be packing cleaning products with food. Even if the packaging is intact there can be a taint. I would’ve refused them and sent a stinking email.

The people who pack should know how bags should be packed so things don’t get bashed, bruised or tainted. It doesn’t make their job any harder to actually give a shit about what they’re doing but they couldn’t be bothered. That’s why I’d complain. Management should be aware of such sloppy customer service. Especially with Ocado prices!

The issue isn’t that they were all in the same bag together. In my opinion that probably wouldn’t warrant a complaint

the actual issue is

you were delivered three items in a bag and two of them were damaged which meant that a non edible chemical has leaked onto a food item that had a box which was also damaged.
that deserves a complaint and a refund for both items. You were also charged for a bag you didn’t receive which I’d mention because I was complaining anyway although I wouldn’t complain about that alone.

I always send an email when there's something not quite right. Apparently the feedback they get on things like this, helps with the packing robot programming.

Ignore the snark, some people make themselves feel better by behaving badly towards others. It's rather pitiful.

Not the point I know, but exactly four years ago some people were dousing their shopping in cleaning products and disinfectants. How times change.

Yes, of course complain - they shouldn't put any cleaning stuff in with food, it can affect smell and taste and obviously you wouldn't want it leaking on anything. Ignore anyone on here who thinks this is over the top, very simple minded people. Ocado usually has very good customer service who will be understanding.

@Engagebrain hi OP you can request a refund for both the broken pack of icecream and the floor wipes (they refund for broken packaging/crushed items).
they usually pack quite generously as you can return the carrier bags and they then refund you the price of the bags.
the inside of the bags are actually filthy. if you are undergoing chemotherapy and are immunosuppressed, I would disinfect your shopping. I do this as I am immunosuppressed.

Adding the bit about brain cancer after is a bit harsh. However… am pretty sure even if you did somehow ingest the liquid which is highly unlikely unless you licked the bag, it won’t harm you!

They do! I just go by what my receipt says. Today I had 7 bags but my receipt said 13 bags. I wrote 13 on my bag of bags for next week.

Ocado often get the number of bags wrong. I always count and get a refund for the missing bags. I know it’s just 10p a bag but it does add up.

To be honest, I don't assume the outside of an ice cream tub thats come from a supermarket is going to be particularly clean anyway. So if it was still sealed but had something on the outside I'd just wipe it off.

If the cake packet was damaged to the extent it was open, I'd probably send it back regardless of the cleaning stuff leaking.