To not want floor wipes in same bag as cakes and ice cream

Don't worry - we can all see what she wrote.

For anyone who missed it, @Wonderwoman98 posted this pithy and insightful comment "you should grow up", but then realised what a lazy, unoriginal and nasty post it was so decided to undo it.

Oh my god, Op i am SO SO sorry for my comment. That has taught me that i need to read to the end of Op's in future. I wish you well and i understand as I am fighting cancer for the second time. I'm so sorry.

You do what you need to to get through - ignore the people who just want to drag you down

Request a refund for all leaked on items and they will refund you

if you still not happy do an online chat to customer services and you will very likely get a voucher as well

Yabu for using single use wipes which end up in landfill.

Until you've ate the cakes you don't know.

For a big shop I’d vaguely group together items that belong in the fridge/freezer/cleaning cupboard (mostly they come off the conveyor in that order anyway) but often just pick up a few random items and chuck them in the bag. If there was space in the cleaning product bag I’d have no issue putting bread or fruit or anything else in there to fill it. My husband puts things randomly in bags no matter the size of the shop - absolutely no method and I can’t say we’ve come to any harm!

So I usually go to the supermarket for my shopping (or to "get the messages" as my mum used to say!). I have a packing method. A bag for raw meat (yes it's all prepackaged but the potential for leakage is always there). A bag for fruit and veg - hard items such as carrots first, and lastly soft items such as bananas. A bag for "dry" items such as cereal, jam, bread etc. And a bag for cleaning items, as, again, the potential for leakage is always there.

Do those of you who disagree with the OP have any such method, or do you just fling everything in willy nilly? I'm doing my own grocery shopping for about 45 years now, this is the method my mum taught me.

OP - it sounds like complaining to Ocado will achieve a positive outcome, so go for it. Some mean responses on here. 💐

I completely get it OP. Ocado customer services are excellent if you want to complain or request a refund. I was told just yesterday by a driver that a machine tells the packers how to pack the bags. He was saying how ridiculous the combinations in bags are and he has frequently had bleach in the bag with bread or heavy items in with delicate ones.
Still the best online grocery though in my experience.

Sorry to hear that, but presumably your cakes and ice cream were in containers and not just sloshing around in the bag in a weird dessert soup, and you therefore wouldn’t have been at risk of ingesting anything.

Also, your leaking floor wipes were clearly a one-off and not something that happens regularly, so it would completely disproportionate to bag them separately every time.

The OP states in the OP that nothing was ruined. If my shopping arrived and nothing was ruined, I'd simply get on with my day.

Ocado make it easy to request refunds on their website and never challenge them in my experience. I would submit anything relevant there and forget it.

However, I used to use Ocado for years and stopped a couple of years ago because the service changed dramatically. Always lots of squashed things / heavy items packed on top of fruit, etc. I was always asking for refunds and in the end switched to Waitrose, who are consistently great.

This might be the most MC post I have ever written but it's true nonetheless :)

I honestly just don’t think I’d have even noticed/registered this as an issue that warranted any thought.

I have been using Ocado for years and years and on the whole I am very Happy with them. They have a good stock control system and you usually get what you order. However the packing can be really bad.
I have to own up and say I sometimes buy ready meals. These usually come on their side, so contents not in the right place. I particularly like Charlie Bigham’s and these are disastrous if left on their side. I have made many complaints.
If the meal is in a really bad condition I put in for a refund. I also put in a refund claim if I remember to count my carrier bags and there are some missing, which there usually is.

Doesn’t need an email. You just click on the floor wipes and request a refund. There is a drop down menu where you can actually pick damages/leakage.

Can’t believe so many people are so blasé about the condition of their food and would not bat an eyelid if it arrived damaged and tainted with cleaning product… wow. 🤯

You realise you can go onto your order, click ask for refund, then fill in 1(/7) bags with the reason it was not delivered and they will refund the 10p for the bag you never got?

Or next delivery just tell the driver there are about 10 bags, and you will get £1 back for giving them back; 30p more than you paid in the first place...

Yes YABU

Sorry you’re not well OP. I think it will be fine. It’s quite unusual for Ocado to mix things like that. Sainsbury's shopping seem to be packed by toddlers.

Email them about the leakage. They should refund you the cost of the floor wipes.

Why is it a bit harsh?? As OP said no one should be happy with this

That is disgusting. Really bad

You really think she has an easy life?! With cancer?

That's just nasty

I wouldn't be happy with this and I don't have cancer as far as I know

They pack chilled items and cupboard items separately in different colour bags so this wasn’t done right. It’s really easy to get a refund though, just do it through your account - all online using tick boxes and drop-down reasons, then you get a refund a few days later. You should get a refund for any items damaged.

Ocado CS is brilliant. They missed a whole bag off my shop a few weeks back and I did the usual online refund. CS somehow picked up that it was a lot I was missing, so they phoned me and suggested they deliver all the items the next morning so I wouldn’t go without for the week.

I also have home deliveries for health reasons and have found Ocado to offer the best service, plus they deliver in bags which makes it so much easier on the doorstep.