Phone lines - press 1 - hate them

29 replies

Flyhigher · 25/06/2024 15:15

Am I the only one that absolutely hates phone lines now.

Press 1 for some overcomplicated reason
Press 2 for obscure 2nd reason.
press 3 for something I've never heard of.

I switch off almost instantly.
Does anyone else do this?
It's a nightmare.

OP posts:

Original poster

Flyhigher · 25/06/2024 15:28

I think they are worse.
Tell you to go on the website all the time.
Need short clear explanations on each option.
So long winded.
Why not give you separate numbers to ring online instead.

OP posts:

PhilosophicalCheeseSandwich · 25/06/2024 15:23

Generally, they're effective and save you having to try to explain something to several humans. As above, they're not what they were when they were first introduced many years ago - now they're pretty efficient and easy to use. Doesn't mean you're not sat on hold forever still, but that's by the by.

Kingoftheroad · 25/06/2024 15:22

I absolutely detest this. Especially when they go into a long spiel about why you should use their website. If I were able to do what I had to do on line, then I would and wouldn’t be calling.

companies just don’t want to pay for reception staff so, with no thought for their customers they do this

Blouson · 25/06/2024 15:18

Now? We;ve had these for about 25 years at least.

Fonejacker - Ticketline

https://www.youtube.com/watch?v=n_pjbPE1Z_U

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