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5 days to fill a prescription.

83 replies

spanieleyes22 · 20/06/2024 15:36

Is this really the norm now? So my story is dd came back from uni with horrible rash from neck to knees. I said she needed doc. Couldn't get appt so went to pharmacy . The pharmacist didn't know what it was and said see a doc asap. Finally got telephone appt on Tues. doc said it's viral. Said she would write a script for so steroid cream which should help. I couldn't get to the pharmacy on wed and dd managed with calamine and moisturizer. Pharmacy closes at 6. I should have picked one that stayed open late I wasn't thinking. So went at lunch today. Answer was it takes 5 days to prepare the prescription . They only got it from the doc this morn. So that would be next wed she told me to come back . I made a bit of a fuss and said the rash was all over her body and she needed it. Eventually she went and looked and told me it was out of stock anyway. Ended up she gave me the prescription and I have to drive round and find somewhere that has it. She said no boots will have it. Is that the norm now. That scripts take 2 days to travel from doc surgery to chemist then they take 5 days to prepare it. Seems terrible to me. I'm used to walking out the doc straight into the pharmacy and getting the medication but I'm from Dublin. Seems very different here?

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allthemiddlechildrenoftheworld · 20/06/2024 17:03

@spanieleyes22 our pharmacy is dreadful!! went to pick up hubbys repeat (2 monthly) and had to return 4 times cos they didnt have enough and they forgot altogether about 1 script! they do not give even one tablet extra so some packs have 28 days in them and some have 28 days! always running short on the 28day ones!!

MigGirl · 20/06/2024 16:58

No 5 working days is ridiculous, if its a same day doctors appointment here at our GP'S then they send it straight to the pharmacy that you request or you can have a printout if you are seeing the doctor in person

A repeat takes 3 days, but that is regularly repeat medication so.ypu wouldn't need that urgently.

SmileyHappyPeopleInTheSun · 20/06/2024 16:49

Boots are notorious for this.

It's not normal where I am in wales or where are various family members are in England - however we've all had Boots issues of various sorts to point we'd try there last these days. * *

Whyhaveibeencutoutofmamsnot · 20/06/2024 16:45

The pharmacy will not buy in items to keep in stock as they are so expensive - the NHS does not provide stock. The NHS (government) reimburses pharmacy for items dispensed but will often pay less than the cost price. Unlike the time when Mrs sunak senior was running her pharmacy there are shortages so a more expensive brand has to be bought in (Weetabix is twice the price of Tesco own brand).
GPs have always been slow at sending prescriptions round.
We have a chance in two weeks to get rid of a government who wants to destroy the nhs

CharlotteBog · 20/06/2024 16:43

spanieleyes22 · 20/06/2024 16:34

How come she didn't tell me that then. Omg how is this so hard. I feel so stressed. People are saying I'm unreasonable as it's not urgent. That she doesn't need the steroid cream anyway. That i don't even need a prescription ?? I think I do need one or why didn't doc tell me that

It's MN, some people seem to derive pleasure from making an OP feel small and ignorant.

spanieleyes22 · 20/06/2024 16:42

nokidshere · 20/06/2024 16:40

Sounds like you just had a crap chemist.

I ordered my medication yesterday and just had a text to say it was ready to collect. That's the normal scenario.

When the doc prescribed me antibiotics at a telephone appointment they were ready to collect the same day.

I'm glad. I'm still puzzled why it took doc 48 hours to send it though when she was saying on the phone ok I'm sending that through now.

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spanieleyes22 · 20/06/2024 16:41

@Havanananana that's how it should be. I think British people are so ground down they just accept it as a reality now and you're seen to be expecting way too much if you question it. Like today I was I incredulous tbh. I said to her 5 days? How do you mean it takes 5 days. And she said oh it takes us 5 days to prepare a prescription. I couldn't believe it tbh . Am glad it doesn't seem to be the norm

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nokidshere · 20/06/2024 16:40

Sounds like you just had a crap chemist.

I ordered my medication yesterday and just had a text to say it was ready to collect. That's the normal scenario.

When the doc prescribed me antibiotics at a telephone appointment they were ready to collect the same day.

spanieleyes22 · 20/06/2024 16:38

foodtoorder · 20/06/2024 16:23

  1. you can buy steroid creams over the counter.

  2. electronic prescriptions can be recalled at different chemists so you don't have to stick to a specific one.

I followed the doc instructions. She said where do you want the prescription to be sent. So I just said nearest chemist . I don't know how you're meant to know all these little tricks

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spanieleyes22 · 20/06/2024 16:37

Pinkywoo · 20/06/2024 16:33

Definitely not normal to me, DS saw the doctor last week for an ear infection. She sent the prescription through to Boots there and then, and half an hour later I went to pick it up, just had a 10 minute wait while they put it together.

I'm happy to hear this. I am getting so scared wondering what would happen if any of us got sick. Why did it take doc 2 days to send it to pharmacy. Live and learn I suppose.

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spanieleyes22 · 20/06/2024 16:34

foodtoorder · 20/06/2024 16:23

  1. you can buy steroid creams over the counter.

  2. electronic prescriptions can be recalled at different chemists so you don't have to stick to a specific one.

How come she didn't tell me that then. Omg how is this so hard. I feel so stressed. People are saying I'm unreasonable as it's not urgent. That she doesn't need the steroid cream anyway. That i don't even need a prescription ?? I think I do need one or why didn't doc tell me that

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Pinkywoo · 20/06/2024 16:33

Definitely not normal to me, DS saw the doctor last week for an ear infection. She sent the prescription through to Boots there and then, and half an hour later I went to pick it up, just had a 10 minute wait while they put it together.

Havanananana · 20/06/2024 16:30

MooseBreath · 20/06/2024 15:46

I haven't had anything other than a repeat for ages, but I need to order it 10 business days in advance. When I go to pick it up at the pharmacy, it is usually still not ready. It's absolutely ridiculous. Poor patient care and poor customer care.

The UK seems to have been sleepwalking into a situation that accepts things like this as being normal and unavoidable.

I live in a EU country. To get my repeat medication I call the surgery (I'm only surprised that I can't do this online) and they order it there and then on an electronic system. As we have electronic health cards, I can then walk into any pharmacy here and my medicine will be provided. The order is instant - I can literally be standing outside the pharmacy and walk in as soon as I put the phone down. If it is not in stock, the pharmacist will order it and it will be available the same afternoon or next morning (assuming that it is not subject to current shortages).

There is a pre-approval system for 3 months, after which I have to speak to the GP, but as I can walk in at any time and see a GP this is not a problem.

This is what a modern healthcare service should be able to provide - but thanks to Hunt and the other clowns who have been Health Ministers over the last 14 years, the damage that their incompetence and fantasy economic "austerity" models have caused will take years to rectify.

wizzler · 20/06/2024 16:28

I think it very much depends on the pharmacy. I was messed about by Boots and found a local independent who is so helpful. They scoured round to get my HRT meds when they were scarce so I go there all the time. Yesterday I needed antibiotics and they gave me them while waited

. Made the phone call to Gp at 14.45.. saw a nurse practitioner at 16.15 and had the prescription filled by 17.00...

Bigcoatlady · 20/06/2024 16:24

spanieleyes22 · 20/06/2024 16:21

Everyone is getting hung up on it being out of stock. But this is what happened. She looked on the computer. Said to me oh that only came in this morning. It will take 5 days to prepare.

She didn't know it was out of stock then.

I then said but she needs it now.

I made a fuss

She said wait a minute and I will check. She came back with the paper script and said it's out of stock anyway so do you want me to order it. Then I said no she needs it. So that's when she said check other places but no boots will have it.

OK well that's really crap. If It's Boots they are notorious for being quite crap.

But you may well find another much more helpful pharmacist elsewhere. Honest. Its not standard.

foodtoorder · 20/06/2024 16:23
  1. you can buy steroid creams over the counter.

  2. electronic prescriptions can be recalled at different chemists so you don't have to stick to a specific one.

spanieleyes22 · 20/06/2024 16:21

Everyone is getting hung up on it being out of stock. But this is what happened. She looked on the computer. Said to me oh that only came in this morning. It will take 5 days to prepare.

She didn't know it was out of stock then.

I then said but she needs it now.

I made a fuss

She said wait a minute and I will check. She came back with the paper script and said it's out of stock anyway so do you want me to order it. Then I said no she needs it. So that's when she said check other places but no boots will have it.

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Wexone · 20/06/2024 16:18

KrisAkabusi · 20/06/2024 15:49

I'm used to walking out the doc straight into the pharmacy and getting the medication but I'm from Dublin. Seems very different here?

The Irish health system has its problems, but the nhs is on its knees now in comparison, at least if you read mum's net.

Ireland only has two pharmaceutical distributors, if they have it in stock then it will be delivered the next day or that afternoon to pharmacies, If its not in stock it depends on the lead time of the manufacturer. There are shortages here aswell, Brexit caused us a nightmare, aswell as other issues with medicine production. Pharmacies try to over come this by offering other brands or what else is suitable if not you have to wait. Also if you were in Dublin , both distributors can delivery to pharmacies quick as they of course are in Dublin too. Lucky enough now your in the Uk you wont pay a fortune for your prescriptions unless you had the medical card

Petrine · 20/06/2024 16:16

The pharmacy I used to use is located in the same building as the doctor's surgery. It takes them 10 working days to issue meds on prescriptions... I changed pharmacy and they're able to issue the meds same day.

spanieleyes22 · 20/06/2024 16:16

Justlovedogs · 20/06/2024 16:10

That's ridiculous but must be area related or something?
Last time I saw the nurse practitioner at my surgery, she did the prescription, sent it to my local pharmacy and it was there by the time I'd driven the 15 minutes it took to get there. Pharmacist dispensed there and then. Repeat prescriptions I do via the NHS app, raised over the weekend, approved Monday, occasionally Tuesday, available from the pharmacy Wednesday onwards. Was forever thus, even in the days before electronic prescriptions.

That sounds more like I remember . Luckily we haven't been to doc for years

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spanieleyes22 · 20/06/2024 16:15

@Otherstories2002 I would love to see you with an itchy bumpy rash from your neck to your knees and say it's grand you can easily wait a week for relief

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Bigcoatlady · 20/06/2024 16:14

"Be ready in 5 days. Only when I made a fuss she said ok I'll have a look. Then she said I don't have it . I don't think this was a supply issue. It's ther protocol. Every script takes 5 days to prepare. That's before they even check its in stock or not"

If that's so don't ever go back to that pharmacy. I've never heard of anyone behave like that. I think its much more likely she meant that the drug was going to take five days to order in. Which is still scandalous - especially if its steroid cream. But the drugs going out of supply are really random. Dry eye is an effect of some MH drugs and we can't prescribe lubricating eye ointment for sore eyes atm because its not available anywhere.

Typically prescriptions get filled asap. That should be sooner than five days. Pharmacists are working at capacity trying to source drugs atm and sometimes there is miscommunication about this. But I think it is vanishingly unlikely this pharmacy has a protocol of only fulfilling scripts in five days time as that would be really stupid.

Mrsdht · 20/06/2024 16:14

spanieleyes22 · 20/06/2024 16:07

Yeh but the thing is she didn't know it was out of stock . She just looked it up on her system and said it's not ready it will
Be ready in 5 days. Only when I made a fuss she said ok I'll have a look. Then she said I don't have it . I don't think this was a supply issue. It's ther protocol. Every script takes 5 days to prepare. That's before they even check its in stock or not

Then I'd say that's not the norm for my local chemist. They didn't have my hrt once and I took the token to boots and they had it. Vice versaly (is that even a word) I find my local boots in general a bit naff and try to avoid.

Just came in from docs appointment with my daughter for an skin itch that won't go away after a few weeks. I asked for a paper script and was declined. They said they had sent her eps script to our pharmacy but I know it won't be ready now. Will nip out in an hour before they close. Fingers crossed

Knittedfairies2 · 20/06/2024 16:13

When the GP prescribed a steroid cream for my husband, he said it was in short supply and he may not be able to find it; still prescribed it though. He had to go to 5 pharmacies before he found anyone with it in stock.

spanieleyes22 · 20/06/2024 16:13

JustforAlice · 20/06/2024 16:03

Had tel consult with GP Monday am - needed more meds which are ‘unusual’ - he did the prescription and boots texted me tues afternoon to say they are ready.
HRT though I always order 3/4 weeks before I need it as shortages seem to be the norm.
in the south east.

That's what I thought was more normal. This boots woman said I needed to come back next Wednesday. She couldn't guarantee it would be ready but hoped it would be. She said I can't phone them as they are too busy to answer phones.

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