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AIBU?

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Being asked for a trust pilot rating on my husband’s cremation!

57 replies

Completelydonechick · 18/06/2024 16:33

My beautiful husband was cremated on 13th May, following the short and devastating effect of cancer.
I was shocked today to receive a marketing request from the crematorium, asking me to write a review and star grade my experience with them, to enable others to make an informed choice! AIBU to say that this is completely unacceptable! I know we live in a market led world, but when a loved one dies, the disposable of the body options are somewhat limited. It isn’t Amazon! I wasn’t thinking about checking ratings, I was thinking about how to lay my husband to rest in the most respectful way possible without losing my emotional sanity.
I did send back a very curt reply, requesting that they never contact me again. Maybe I should have left a 1-star review, saying that I wished that I had never needed to use the service due to me not wanting my husband to have died.
What is happening in this crazy world! Where everyone is accused of being overly sensitive and yet this kind of practise is okay! Or am I being overly sensitive? I am obviously not in the greatest headspace atm!

OP posts:
longdistanceclaraclara · 18/06/2024 16:38

I'm sorry for your loss. That is awful on their behalf.

rainbowruthie · 18/06/2024 16:38

You are most certainly not being too sensitive, I am truly sorry for your loss Flowers

MabelMaybe · 18/06/2024 16:37

Enable them to make a choice? What other crematoria options are there? I'd complain. A local paper would be interested in this; I doubt you'd be up for an interview but if someone could let them know on your behalf they'd investigate.

Demonhunter · 18/06/2024 16:37

Possibly the most crass thing I've heard! It's in no way acceptable. So sorry for your loss x

dimsumfatsum · 18/06/2024 16:35

I'm so sorry to hear of your loss OP and the request for a review from the crematorium. I wonder if it was a computer generated thing but whatever it was was in poor taste. I think their marketing strategy needs a desperate rethink.

BlondeFool · 18/06/2024 16:35

That's absolutely shocking!!! I'd email the CEO. It's so insensitive.

So sorry for your loss 💐

Elephantsarenottheonlyfruit · 18/06/2024 16:34

That does seem really insensitive. Has the request come directly from the crematorium? Sorry for your loss x