Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think that if WFH employees aren’t getting their work done, the problem is with their management?

115 replies

Chessboardtable · 15/06/2024 09:27

So many people seem bitter about WFH and claim employees just slack off.

I WFH and have done since 2020 and my output since 2020 has been higher than before 2020. I work in a job where output is pretty easy to measure.

I am also a billion times happier for numerous reasons I won’t list but the main ones are not having to leave DC in after school club until it closes, no stressful commute on frequently delayed trains and more time to exercise.

I do my work flexibility, e.g. yesterday I finished early to collect DC at 3.30pm but I had worked Wednesday and Thursday evenings to get the work done in advance.

AIBU to think if WFH staff aren’t doing their work, they are not being effectively managed?

OP posts:
AuntieJoyce · 15/06/2024 10:43

Hugmorecats · 15/06/2024 09:59

Surely most jobs require some sort of visible output… what job wouldn’t need any results or visible work done, even if just replying to colleagues, turning up to meetings etc?

You could do those things. You could turn up to meetings and reply to colleagues but still be doing not very much the rest of the time. I’m thinking of roles like relationship management where meeting notes could take one or three hours. If they took you an hour that’s two hours freed for doing nothing if you were so inclined.

DBD1975 · 15/06/2024 10:39

I WFH full time. It is without doubt the best thing that has ever happened for me. I work a lot longer hours than necessary, give it my all and go above and beyond for my employer. I am so, so grateful and would never take advantage or take this privilege for granted. I love my employer for it and they have my total loyalty.

I am never going back to the office and all the petty politics around lights on or off, windows open or shut, heating on or off and all the other ridiculous issues people get upset about.
I learnt something a long time ago just be concerned with your own situation at work and not what other people think or do.

As long as you are happy with your work situation don't worry about how other people are managed or if they take the p*. The best thing about working from home is you don't have to see any of that and personally I am much happier for it.

Topofthemountain · 15/06/2024 10:28

Well no one is going to admit to being a 'mouse jiggler ' are they?

I would love a job though in which my work was done, alas I don't. One job out, two more in is more my experience.

https://www.bbc.co.uk/news/articles/cjll01220yeo

Hands type on a laptop keyboard

Wells Fargo fires workers over fake keyboard activity

Wells Fargo has fired a number of workers, after reviewing claims of fake keyboard activity.

https://www.bbc.co.uk/news/articles/cjll01220yeo

theemmadilemma · 15/06/2024 10:16

100% agree.

I WFH, manage a global team who mainly WFH and managed from NA by someone who WFH.

It's viewed as a part of the package, people need to understand that this gives them work life balance which we promote, but in return you don't take the piss.

And yes, you can totally clock it if someone is taking the piss.

RubyOrca · 15/06/2024 10:10

Hugmorecats · 15/06/2024 09:59

Surely most jobs require some sort of visible output… what job wouldn’t need any results or visible work done, even if just replying to colleagues, turning up to meetings etc?

I could probably ghost half my job for at least a year, maybe two - and do a half arsed version of the other half for 6 months before it caught up with me. I might get caught - but it’d be pretty safe to try.

Now I’d be killing my career and unlikely to come back from that. Like literally years later that low productivity would be visible and questioned. But at the time - I could hide it.

There’s a lot of jobs where team work also obscures slacking or poor performance. Different management strategies are needed for these sorts of roles. We’d need to have a lot more managers around if we wanted to have close oversight on outputs. For our industry it mostly works to trust people - problem is that it takes a long time to deal with problems cause we aren’t so proactive in monitoring.

Dishwashersaurous · 15/06/2024 10:08

Agreed.

And that includes making sure that employees are working and in particular have arrangements for childcare during working hours.

If someone is going into an office there's no need to ask about who is looking after the children, because obviously the person in the office isn't doing it.

But some people do abuse the ability to work from home and think it means no childcare, you see it all the time on here. AIBU to think I can work full time from home whilst looking after me toddler.

But managers need to management and tackle poor performance if individuals aren't delivering, irrespective of where they work

BurbageBrook · 15/06/2024 10:08

I agree. I WFH much of the time and thrive on the trust and flexibility. I might take a long lunch to have a run and nip to the shops, but then I'll catch up in the evening or do some work on a Saturday. It's lovely to be trusted and treated like an adult.

Didimum · 15/06/2024 10:08

I agree. Office work should be judged on efficiency and completing the tasks you are given rather than on hours with your bum on a seat at arbitrary times.

ImCamembertTheBigCheese · 15/06/2024 10:06

I also dislike the sneering about WFH. I work thanks very much, the people I work for and with would soon let me know if my output slowed down or they could not get hold of me.

GrumpyOldCrone · 15/06/2024 10:06

In my job, productivity isn’t easy to asses from month to month, but over a period of years it becomes more obvious. My own productivity has increased significantly since 2020 because I get more done when I work from home. There are fewer distractions, and I also work during the time I would otherwise be commuting. I try to WFH two days per week. Management supports this for all staff because they recognise that flexibility produces better results. But there are procedures for managing underperforming staff.

Gall10 · 15/06/2024 10:05

Theres a ‘London weighting’ for extra expense of working in the capital but I often think there should be a ‘can’t work from home weighting’.
Obviously this would apply to workers such as nurses, doctors, maintenance workers, shop staff, delivery drivers, teachers, hospitality workers etc.
Self employed could be given an extra tax allowance.
These workers mostly can’t take ‘time out’ to collect a parcel or pick kids up from school or answer the door bell.

fieldsofbutterflies · 15/06/2024 10:02

BarcardiWithGadaffia · 15/06/2024 09:42

You can't assume that because you work harder everyone else is. I've seen posts on here from people who freely admit they don't do a full days work, maybe it will catch up with them eventually maybe it wont but of course it's going on

Why would anyone work a full day if they didn't have to?

Lots of jobs don't need eight hours sat at a desk - if someone can get the work done in six, what's the issue?

RubyOrca · 15/06/2024 10:02

>It's not "piss taking" (as I read on another thread) to fit your job around your personal life as long as it doesn't impact on the client.

@fieldsofbutterflies personally I think it’s fine to impact the client so long as you don’t kill your business! If you’re happy to lose a client who isn’t happy with your way of working all good. So long as you’re honest upfront (these are our business hours, or I won’t be able to get that to you until Wednesday - do you still want to book?)

Momstermunch · 15/06/2024 10:00

I think if the manager is happy with the level of productivity from a homeworker, why does anyone else care what they get up to?

I find it weird how wound up people get about complete strangers who aren't even their colleagues WFH.

It's sort of a spiteful 'if I can't do it why should you' attitude.

I hybrid work and I work hard because my kind of job requires it and it would soon be obvious if I was sat watching netflix all day.

I don't give a shit if someone else has the kind of job where they can fully WFH and have time to watch netflix. As long as they're not working for me who cares? I know someone in sales with a job like that. Her employees don't give a shit what she does with her day as long as she hits her target. Why should I care she gets more time to do her own thing in the day than I do?

Hugmorecats · 15/06/2024 09:59

AuntieJoyce · 15/06/2024 09:49

I work in a job where output is pretty easy to measure

What about people who work in a job whose output isn’t easy to measure?

Surely most jobs require some sort of visible output… what job wouldn’t need any results or visible work done, even if just replying to colleagues, turning up to meetings etc?

MinervaMcGonagallsCat · 15/06/2024 09:59

Hedjwitch · 15/06/2024 09:50

Managers cant control whats going on in someone's home. Its not for me to deal with my team's housework or childcare demands. I manage the work they are given and how well it is done.

Controlling what's going on in someone's home is not good management. And should never be attempted.

That's not effective management

HunterHearstHelmsley · 15/06/2024 09:58

Slackers will slack wherever they work. I WFH, have done since 2017. My work gets done, I work flexible hours and probably more than I would in an office.

I think there is some bitterness from those that can't work from home, some of it is understandable. E.g., in my organisation, some people have to be on site. They get irritated as they see the people who work from home having an easier ride. I can pop out for an appointment, it doesn't matter if my car is in for it's MOT but they have to take leave so they feel they're getting a shitty deal.

There are downsides to working from home too, of course. I feel obligated to log on outside of working hours sometimes, I wouldn't if I was office based.

My manager runs a tight ship, she's also very flexible. If our work wasn't being done to a high standard then we'd be pulled up on it. I used to manage staff, I found out quickly that I'm not skilled at managing people! I'd struggle to manage a team working from home, just like I would a team in the office.

MinervaMcGonagallsCat · 15/06/2024 09:57

Completely agree.

WFH has been brilliant for my workplace. We have no problems with recruitment, retention, or productivity.

We are completely flexible and treat people as adults and in return they behave like adults.

Poor performance needs to be dealt with whether it's virtual or in-person. And if it's not dealt with then you have a poor performing manager as well as a poor performing colleague.

We actually have far fewer HR problems now than we did before the pandemic.

I do find the usual negative lines trotted out and invariably said by people who don't work, who work in person and want to validate their own experience or those who are just ultra traditional.

RubyOrca · 15/06/2024 09:56

PracticallyYesterday · 15/06/2024 09:45

I think people who slack at home will also slack in the office. Unless the manager is next to them, monitoring their every move, there are plenty of ways to waste time in the office - wandering around buying coffees and food, chatting to people, taking extended breaks.

Whilst this is true - I have seen people set themselves up to fail in a wfh setup. Caring for kids is a big one (not saying this is OP!). It’s very different having your 11/12 year olds playing in the backyard while you’re working for a couple hours, than having your 3 year old at home while you work all day (or even just a couple hours).

Other people in the home is another factor - a coffee with colleagues is part social part productive work for me. Actually a lot of our mentoring and training happens through these informal chats. A similar break with family is always social (cause we can’t talk work). There’s also issues with how responsive some people are in an online environment. In the office I can see your desk - I know where you are, and have clues to when you’re free for interaction. I can interrupt your social chat with a work enquiry etc. When you’re out of sight, it’s much harder - so if you choose flexibility that means you aren’t overlapping with key times with your colleagues (either wfh or in-person) that’sa big issue.

The lack of a work environment can also make distractions harder to resist for some people.

WFH can be really effective for some people in some roles, hybrid has even more going for it. But I don’t think it’s as simple as saying well they’d waste time in the office too. Because that’s but necessarily the case.

Portfun24 · 15/06/2024 09:53

Yeah I agree actually. I've changed teams recently. My last manager left us to pretty much get on with it - work/productivity was never checked. I actually found the job fairly easy and realised I could absolutely hammer out my work on my two office days and take it easier when wfh. It was a job where I had a monthly workload, which I always completed easily. I can see how not being managed could make you take advantage of it and let things slide. She'd never of known if it wasn't completed as you dealt directly with the clients and finance department yourself regarding issues that arose.

My new role isn't the same, in that it's not a monthly workload. Its a constant stream of work coming in daily with issues to resolve and a large workload. The managers are delegating and assigning tasks, errors are picked up on as there are reports created that flags it to them. Complex cases we need to discuss with Managers on how to resolve. Productivity is tracked through software we use and there is weekly meetings etc. You really couldn't get away with messing around whilst working from home, tidying the house, taking it easy etc.

SuncreamAndIceCream · 15/06/2024 09:53

Its the same people that are slackers at work are slackers at home and vice-versa, simples

Yep

I WFH. I'm the only person in my organisation who does. I'm trusted to get my job done because I worked from the office for 2 years beforehand and they know how hard I work.

Yes I nip out for half an hour sometimes - I need fresh air, or collect a parcel or get something from the shop. But I don't take the piss because I know I'm onto a good thing!

Pleasebeafleabite · 15/06/2024 09:52

No, you only need to go onto a few R89 money diaries to see how much millenials/Gen Z toss it off at home and happily keep a diary about it

TheFlis · 15/06/2024 09:51

I work longer hours at home. On the days I commute I only get there just before our start time whereas at home I am usually checking emails well before that while I have breakfast, and on office days I leave as close to 6 as I can so I get home at a decent time for dinner, but if I am WFH I can do an extra hour and still have dinner ready for 7.30.

fieldsofbutterflies · 15/06/2024 09:51

Totally agree with you.

People on here get really bent out of shape whenever you say you have flexible working, or don't have to be sat at your desk from 9am-5pm everyday. It's odd and not an attitude I see in real life.

I don't work an office job but do work for myself and flex my hours as needed. I prefer to work longer days during the week and have Fridays as a half day where possible - and it is 90% of the time. It's not "piss taking" (as I read on another thread) to fit your job around your personal life as long as it doesn't impact on the client.

I can set my own hours and often refuse jobs that mean working late - one of the perks of being self-employed Grin

Hedjwitch · 15/06/2024 09:50

Managers cant control whats going on in someone's home. Its not for me to deal with my team's housework or childcare demands. I manage the work they are given and how well it is done.