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AIBU to myself over stressing about the seating plan at the Taylor Swift Era's tour

108 replies

Swiftie1989 · 14/06/2024 11:57

I thought I would type this here purely because someone may actually know and its stressing me out really bad. We have tickets for the Wembley event and thought we had an unobstructed VIP ticket - There are no indications on the seating plans of any obstructions and the seats are advertised as the best views. However in the press for the Edinburgh event people are reporting that their VIP view was blocked by a tent with electrical equipment in it. I thought this would not affect me as the tents are shown on the seating plans for Edinburgh and there are none shown on the seating plans for Wembley. However none are shown on the seating plans for the Liverpool event either but drone shots clearly show these tents have been put up.

I have tried asking AXS if that despite being advertised as the best views are there any notes in my T&Cs for the tickets that my view may be obstructed but they wont answer the question.

Wembley will not engage in any conversation at all about seating.

I imagine on the day I would just have to ask to move but does anyone have any advice - I think I am just being really unreasonable to myself to worry at this stage to the extent that I am stressing.

I have attached a sample picture of what I am talking about.

AIBU to myself over stressing about the seating plan at the Taylor Swift Era's tour
OP posts:
Thread gallery
13
CormorantStrikesBack · 23/06/2024 12:18

Daily Mail running an article on vip seats obstructed by the tents today

Lkjhgdsrtgbjjm · 23/06/2024 01:01

That's good to hear
🪩💃🏼

Swiftie1989 · 23/06/2024 00:55

Lkjhgdsrtgbjjm · 23/06/2024 00:48

Anyway @Swiftie1989 did you have a brilliant night?

Yes thank you, it was absolutely stunning. The band played loud and the crowds went wild. And the stadium lit up with 80’000 screaming fans arm bands all in time to the music.

OP posts:
Lkjhgdsrtgbjjm · 23/06/2024 00:48

Anyway @Swiftie1989 did you have a brilliant night?

Lkjhgdsrtgbjjm · 23/06/2024 00:47

@ThisNaiceLemonSloth
Tickets were sold a year ago. They had no idea then what the set up would be like, so no, they didn’t knowingly sell obstructed tickets.

There was no “shitty” behaviour. There was, however, “oh shit, the tents/rigs they’ve put in place are obstructing people’s views and now we need to move them”.

C'mon, of course it shitty. It's not a surprise there is going to be lighting rigs etc. Thats why it not uncommon to hold the sale of some tickets back and only sell them when the layout has been finalised. They have done this with some of the Taylor Swift tickets, I think they are called production tickets.
They showed the location of the tents when the tickets were first on sale so although they may not be exactly where they were first planned the organisers knew they were going to be there and where they would be roughly. It would be hard to plan around that.

Soonenough · 23/06/2024 00:12

Haters gonna hate hate hate. Shake them off 😂

Swiftie1989 · 22/06/2024 23:58

CuttingMeOpenthenHealingMeFine · 22/06/2024 20:06

They help with consumer issues, do you think that they would say to the OP ‘sorry you clearly have too much money for us because you can buy VIP Taylor Swift tickets, go away’ because I volunteered there for years and guess what - they wouldn’t? Do you think they means test their advice?

I am not sure why people are so out of sorts that I called Citizens Advice. I filled out a web form and the right person called me back when Wembley and AXS brushed me off. Then after reading the ticket and the T&C I was advised there could be a contract breach as “they” have committed to inform their customers of obstructed views in their code of conduct. They told me how to deal with it and what evidence to record. They also gave me contact details to get help to claim a partial refund which would be assessed based on what I got vs a reasonable expectation, all of which they would guide me through. I was really impressed with their knowledge and gave me comfort where AXS and Wembley would not engage in any sort conversation.

We had been saving our money for this from the moment we preordered the Midnights album knowing we would get a presale code to something. It took a long time to save so of course I wanted some resemblance of value for money and that did not include looking at a tent.

I am also not sure how some people posting can quote what Citizens Advice love. The girl I spoke with had all the time in the world for me and never once suggested any irritation.

But I suppose everywhere has haters who have just got to hate.

OP posts:
ThisNaiceLemonSloth · 22/06/2024 23:57

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines. Previously banned poster.

Swiftie1989 · 22/06/2024 23:39

longers · 22/06/2024 21:00

Great seats now - that was pretty shocking before. Which block and row have you been moved to? Was it a fairly easy process to get moved? Enjoy the show!

It was dead easy to move, we were opposite in 121 around row 20.

OP posts:
longers · 22/06/2024 21:00

Great seats now - that was pretty shocking before. Which block and row have you been moved to? Was it a fairly easy process to get moved? Enjoy the show!

CuttingMeOpenthenHealingMeFine · 22/06/2024 20:06

TooLateForRoses · 22/06/2024 19:36

Yeah citizens advice love this sort of thing

They help with consumer issues, do you think that they would say to the OP ‘sorry you clearly have too much money for us because you can buy VIP Taylor Swift tickets, go away’ because I volunteered there for years and guess what - they wouldn’t? Do you think they means test their advice?

ilovesooty · 22/06/2024 19:44

Liv999 · 22/06/2024 10:26

Yes

Good grief.

TooLateForRoses · 22/06/2024 19:36

rainbowunicorn · 22/06/2024 19:34

A quick Google would have shown you that citizens advice have a whole section dedicated to consumer issues. OP had a consumer issue so why wouldn't she get advice from an organisation that deals with consumer issues?

Yeah citizens advice love this sort of thing

rainbowunicorn · 22/06/2024 19:34

Wills890 · 22/06/2024 19:13

You would certainly hope so!

A quick Google would have shown you that citizens advice have a whole section dedicated to consumer issues. OP had a consumer issue so why wouldn't she get advice from an organisation that deals with consumer issues?

Wills890 · 22/06/2024 19:13

ilovesooty · 22/06/2024 08:56

I would imagine Citizens Advice have more important things to do.

You would certainly hope so!

Fluffycloudsfloatinginthesky · 22/06/2024 19:10

@Sonener - sounds like same package as us (beautiful game / M4) I was really happy with what we got for the price - certainly compared to resale prices!

Sonener · 22/06/2024 19:05

Fluffycloudsfloatinginthesky · 22/06/2024 13:19

@Shan5474

I bought hospitality tickets for TS at Anfield the day after the tour was announced, so they were available before general sale.

I believe other venues were doing that as well - Anfield was different as that for the first day or so they didn't require you to be a member while other places did. That rule was then changed I think.

I got hospitality tickets for Anfield without being a member or anything. Cost about £400 but that included a 3 course meal, free bar and tier 2 seating with a cracking view. Compared with what some have paid I thought it was quite a good deal as it was no more expensive than a top football game in that section but much better!

Sonener · 22/06/2024 19:02

FixTheBone · 22/06/2024 11:27

This is anfield... Unfortunately there were people sat to the left, behind the stage... Feel sorry for them...

My girls registered last year and were lucky enough to get tickets on the day of the concert last Friday through ticket master.... £57!

Edited

I think those behind the stage paid for obstructed view. Better being in than not in my opinion as they got the atmosphere and could see some of it and see it on the screen.

Ineffable23 · 22/06/2024 18:44

I'm glad they've moved you, seats look fabulous now. Have a wonderful time tonight!

Lkjhgdsrtgbjjm · 22/06/2024 18:16

Your seats are actually excellent now!

Lkjhgdsrtgbjjm · 22/06/2024 18:14

Swiftie1989 · 22/06/2024 17:39

This is what we could see on arrival

😮. That's terrible! Thank goodness you could move. I'm sorry my earlier reassurances that the seats looked ok were so wrong.

It's really really shitty to sell tickets with such a restricted view when they are not restricted view tickets.

Anyway, all sorted!

Hope you have a brilliant time

Fluffycloudsfloatinginthesky · 22/06/2024 17:45

Glad they loved you - that looks like a great view now.

Swiftie1989 · 22/06/2024 17:40

We moved about 10 rows back on the other side. Very Happy now

AIBU to myself over stressing about the seating plan at the Taylor Swift Era's tour
OP posts:
Swiftie1989 · 22/06/2024 17:39

This is what we could see on arrival

AIBU to myself over stressing about the seating plan at the Taylor Swift Era's tour
OP posts:
CormorantStrikesBack · 22/06/2024 14:43

People were getting moved into the press seats.

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