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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To make a complaint about hospital experience with DD?

104 replies

Ginspirational · 08/06/2024 18:02

2 year old DD was admitted to hospital Friday. We arrived in A&E at 12, and were finally put into a bed around 6pm. No offers of drinks/food etc came at any point during the afternoon or evening, so DH went and bought some bits from the shop. I could kind of less this pass as we came at a bit of a funny time, and we were given toast in the morning.

However.. I stayed the night with DD who woke in the middle of the night really confused and upset, so I took her out of the bay into the play room area, separate from the beds to try and calm her down - she was really going loopy at this point. A student nurse asked if I would take her and stand on the balcony outside because I was waking other patients, she didn’t even let me get my shoes on and DD was just in a baby grow.. I walked out and then straight back in because it was too cold to take her out there. They then tried to take her off me to calm her down; which absolutely wouldn’t have worked.. but nobody was listening.

AIBU to make a complaint or should I just move on and be grateful? I know NHS are over worked / under staffed but I felt like such a hindrance.

OP posts:
rokaaroundthechristmastree · 08/06/2024 18:48

Co-sleeping is against policy in my Paeds wards for the usual SIDS reasoning, it would be better to try and settle her in the cot alone

Ginspirational · 08/06/2024 18:48

Thank you everyone - the only other time I’ve stayed in hospital was when I gave birth and a totally different experience, so my lack of knowledge I think.

OP posts:
Needmorelego · 08/06/2024 18:45

Being in hospital with a child is not a nice experience but I don't think you have anything to complain about. It all sounds fairly normal.
Definitely ask if she can have a proper bed rather than a cot so if needs be you can snuggle in with her which might help her sleep.
Your husbands job is to go to the nearest supermarket and stock up on a big pile of snacks for you and your daughter (although she will be getting meals if she's stays in). The ward will have a parents break room with fridge and microwave so he can get you some ready meals.
Best wishes and hope she is feeling better soon 💐

LIZS · 08/06/2024 18:42

Did you ask for food for her? Mealtimes tend to be early so you may have missed the evening round although they might have been able to rustle a snack up for her. Parents are usually expected to go to the cafe, Sorry she is unwell and hope you are able to return home soon.

CJ0374 · 08/06/2024 18:40

I too don't understand the actual complaint you'd make?

  • Were you wanting food you your or DD? Did you actually ask anyone? There is often a parents room with a fridge/microwave/kettle so you can leave some food in there for yourself in future.
  • The student was just making a suggestion to go onto the balcony. They weren't saying- go outside right now with no shoes or warm clothes on! Surely you could have said- would you mind getting us a blanket, collecting my shoes or holding DD whilst I get them myself?
  • Cannulation in toddlers at the best of times is tricky with tiny veins, let alone when they unwell. If she was dehydrated, had a fever etc this would be even more difficult. Not unusual to get another clinician to help if first attempts failed.
  • Get DH to take over for an hour so you can go outside in the sun, go home for a shower, get supplies and just have a breather for a while.
CountFucula · 08/06/2024 18:33

Wishing you all the best. I have been there. I wanted to complain in hospital with DD because I felt a doctor had been rude to me - implying I was downplaying my daughters illness. He wasn’t, as my mum gently pointed out. I was just utterly ragged. Sympathies to you.

Datafan55 · 08/06/2024 18:33

As a PP said, sounds like you just fell between the cracks with the meals.
I have seen sandwiches handed round in A&E before, but at quite a random time, and not in every A&E: it's not a given.
Hopefully she'll sleep better tonight as it's more familiar.
Poor thing - hope she is well again soon.

RubySloth · 08/06/2024 18:30

Hope you have a better night OP

pinkwaterbottle9 · 08/06/2024 18:29

Yes. Please don't complain.
You're overtired and worried.
Hope you both have a better night tonight.

Ginspirational · 08/06/2024 18:27

Thanks everyone for rationalising my over tired brain. We have been treated well, just nerves ahead of tonight I think

OP posts:
Anxiousheartbeat · 08/06/2024 18:27

Ginspirational · 08/06/2024 18:23

We are still in, I’ve asked to be given a regular hospital bed so I can try and co sleep with her rather than settle her in a cot, hopefully that works.

This you can insist on - I have in the past and it helped dramatically

NeverWheesht · 08/06/2024 18:26

I'm afraid I don't think there's anything here to complain about.

cannonballz · 08/06/2024 18:26

Ginspirational · 08/06/2024 18:19

Sorry the food issue was a lesser point and was more about my DD not being offered any food after we had been told we were being admitted (around 4pm) and actually getting a bed at 6, and still nothing until the next day - but like I said that’s not really a huge issue.

They also needed to get a cannula into her and couldn’t do it, and after 3 tries in different areas called for a doctor, which I don’t know is normal or usual, but was awful. Honestly I think I’m a bit traumatised after it all, emotional and knackered. Maybe I’m being unreasonable, I just felt like sobbing in that moment, my DD was going nuts, I couldn’t soothe her, and it felt like I was being shifted outside out the way.

That is completely normal. The human body is not designed to be cannulated. it is often very tricky. it is standard for a nurse to limit their number of tries to 3 before calling for someone else.

LaMarschallin · 08/06/2024 18:25

They also needed to get a cannula into her and couldn’t do it, and after 3 tries in different areas called for a doctor, which I don’t know is normal or usual, but was awful.

It's distressing obviously but some people's veins are more difficult than others. It takes as many times as it takes.
A friend who's a paediatric nurse told me that numerous times, when they were trying their best to get a cannula in, they would have the parent asking "How many times will it take?".
Obviously, they were always kind and reassuring but occasionally they felt tempted to say "Well, I could it in 2 but I thought I'd take 4 because I'm a sadist".

PracticeorPractise · 08/06/2024 18:23

Did you ask for any food?

It seems with timings you fell between the cracks. And she may not have been able to have any until seen as often nil by mouth is advised until they've seen a doctor?

Ginspirational · 08/06/2024 18:23

We are still in, I’ve asked to be given a regular hospital bed so I can try and co sleep with her rather than settle her in a cot, hopefully that works.

OP posts:
ThinWomansBrain · 08/06/2024 18:23

so if your DD had slept soundly until woken by the rest of the children on the ward being noisy with no attempt to quieten them, that would have been fine?

Anxiousheartbeat · 08/06/2024 18:23

The cannula is tricky when they are so small - hope she’s ok now

none of this sounds complaint worthy to me

RubySloth · 08/06/2024 18:22

I think hospitals are hard work with ill children but I don't think there was anything to complain about. I hope you get some sleep and your little one is on the mend.

Maybe she was dehydrated hence struggling with a cannula.

Ginspirational · 08/06/2024 18:21

@RubySloth I wasn’t letting her play, I was trying my best to soothe her. I was fully aware of her disturbing everyone and was trying my best

OP posts:
Ginspirational · 08/06/2024 18:19

Sorry the food issue was a lesser point and was more about my DD not being offered any food after we had been told we were being admitted (around 4pm) and actually getting a bed at 6, and still nothing until the next day - but like I said that’s not really a huge issue.

They also needed to get a cannula into her and couldn’t do it, and after 3 tries in different areas called for a doctor, which I don’t know is normal or usual, but was awful. Honestly I think I’m a bit traumatised after it all, emotional and knackered. Maybe I’m being unreasonable, I just felt like sobbing in that moment, my DD was going nuts, I couldn’t soothe her, and it felt like I was being shifted outside out the way.

OP posts:
CountFucula · 08/06/2024 18:19

I’m sorry about your DD - hope she’s ok.
Your post is hugely off. There are other people to consider of course you were asked to go outside. As for the comment about food: It’s not actually a hotel. I think it would be awful and unreasonable to complain.

StormingNorman · 08/06/2024 18:19

I think YABU. Not just to consider complaining but in your expectation to be fed and to be waking up others in the ward.

RubySloth · 08/06/2024 18:19

What would you be complaining about exactly? If admitted at 6pm, you just missed tea.

Why didn't you settle your child rather then let them play? Normally ill children aren't bothered by food & playing

OnlyFoolsnMothers · 08/06/2024 18:19

Tbh I’m not sure the issue- you weren’t given food? Seriously who do you think will take your order given there aren’t enough staff to deal with medical issues.
yes you were disturbing other people, the suggestion to go outside was stupid granted but maybe meant well.