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Original poster

Delivery photo of me given to wrong person.

32 replies

UtahGirl12 · 06/06/2024 07:35

Last week I took delivery of 2 large parcels from a very grumpy driver.

Last night my mum was on FB on our local town group and saw someone had posted my photo of me holding my packages as taken by the delivery driver, asking who I was and why I had taken her parcel! My face was clearly identifiable and I was tagged. Cue many comments of me stealing her parcel, and wasn't I awful etc etc. this was then shared 7 times.

I was able to sort it out over messenger, as they were definitely my parcels and I still, luckily, have the delivery labels.

I am sure I am not being unreasonable to think that my face should not have been in the photo, and the wrong information should not have been given to the other person?

This was really upsetting. I felt physically sick that I had to justify publicly how I had not stolen anything.

Surely this is a breach of GDPR?

I will be contacting the company I bought off to find out who the delivery firm is and will be contacting them to complain strongly.

Just wondering if anyone had had anything similar happen and how they resolved it.

OP posts:
Noseybookworm · 06/06/2024 09:28

Can you contact the admin of the Facebook group and ask them to remove the post with your photo now that it's been resolved?

Whinge · 06/06/2024 08:34

Interestingly the photo they were given as proof of my delivery was not of me holding the parcel but of the ground and a random plant!

Your original post said 2 parcels, are you sure this photo is from the same delivery?

Do you remember the driver taking a photo of you holding them?

Also the delivery driver doesn't have access to the photos once the delivery is completed, so they wouldn't be able to use it for another delivery.

Original poster
UtahGirl12 · 06/06/2024 08:22

Thanks all, I have now received an email back from the company I bought off with all my tracking information. Interestingly the photo they were given as proof of my delivery was not of me holding the parcel but of the ground and a random plant!

To answer a previous post, yes, I did post on the FB thread that it was my parcel not someone else's, but no idea of how many people saw that!

I have now contacted a solicitor friend, and also checked the delivery firm's policy on privacy and data. I think the next step may be to talk to the ICO; the delivery firm's website says to contact them if I am unhappy with the way they have used my data. I'm bloody fuming, not merely unhappy! I have screenshots of all the FB activity.

OP posts:
qwertyqwertyqwertyqwerty · 06/06/2024 07:54

This is a breach of GDPR yes, so complain and speak to the ICO for advice.

I don't think they should take a picture of your face in the first place, most take the parcel in the open door.

saraclara · 06/06/2024 07:51

I will be contacting the company I bought off to find out who the delivery firm is and will be contacting them to complain strongly.

The least the poster can do is tell you which courier it was.

saraclara · 06/06/2024 07:49

You say you sorted it out over messenger. But did you also join the public thread and make it clear that they were your parcels? Because you absolutely should.

IncognitoUsername · 06/06/2024 07:46

They are not meant to show your face. Definitely complain to both companies.

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