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AIBU?

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Choose a side: Vinted v disabled users

358 replies

Supersimkin2 · 05/06/2024 17:50

Please say what you think. Vinted asked NDN to verify her ID, which she’s happy to do, or they won’t let her withdraw the £300 she’s made selling her stuff.

Life on disability benefits not so easy right now. Her £300 a big deal.

But she can’t do the checks - cos the only ID Vinted accepts is a passport or driver’s licence, neither of which she has as she can’t travel. All the other ID proofs - she has loads - Vinted won’t accept.

We’ve appealed to Vinted three times and they won’t budge. Mangopay, their money platform, refer us to
Vinted.

So Vinted are keeping NDN’s money. They say ‘We hope you will understand’.

YABU = I’m with Vinted.
YANBU = Shame on Vinted.

OP posts:
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12
Vistada · 06/06/2024 20:04

100 for a passport to claim.300 quid means 200 profit still plus 100% of future earnings with none of this noise. Just get one!

66% of 300 is better than 100% of FA. This is just basic business sense.

It's also just good sense for her to get a passport. It's incredibly unwise to not have a single form of ID in this day and age

This has nothing to do with your NDN being disabled, and everything to.do with her being downright bloody minded.

Allthehorsesintheworld · 06/06/2024 19:57

Will Vinted accept one of the new voting ID cards? I think they’re free.
If not your ndn could try contacting her MP, if they are asking only for travel documents and a person can’t travel because of disability that could be construed as discriminatory. If MP not possible due to election try Citizens Advice.
@Littlebigcat wrote “ I think that the threshold that you can withdraw without verification is £100, or has been when I've done it in the past”
Could your ndn withdraw £100 each week for 3 weeks?

gotmyknickersinatwist · 06/06/2024 19:44

Supersimkin2 · 06/06/2024 16:03

I’ve emailed Vinted with this link - might be interesting to see if they’ve got anything else to say than Gimme Passport.

@Supersimkin2 it's amazing how a bit of negative publicity can make a company change it's tune, though I'm not sure this thread will do it.

I'm thinking more like yer man from the One Show, or Gloria Hunniford & her crew, or BBC Radio 4's money matters.

wasieverreallyhere · 06/06/2024 19:40

Supersimkin2 · 05/06/2024 18:04

You can’t get a driving licence for lots of disabilities.

Why should NDN have to pay £100 for a passport she can’t use when things like freedom passes or bank letters work 100 per cent of the time everywhere else?

Had to get passport for my 80 year old aunty could not do checks for probate without it and the to sell house

Littlebigcat · 06/06/2024 19:39

Vinted aren't keeping her money though. She has a £300 balance sat in her Vinted account that she can buy stuff with to reduce that balance down and people sell all sorts on there (as people have pointed out, you could do this). I get that she would rather have the money but it will be in the T&C's and isn't that new a thing so I'm really big sure it is that discriminatory. I think that the threshold that you can withdraw without verification is £100, or has been when I've done it in the past

Mookie81 · 06/06/2024 19:35

ByNavyOtter · 05/06/2024 20:38

Small Claims Court! It is a 35 quid fee but I garuntee you this will be sorted immediately once its with Vinted's legal department.

You 'garuntee' do you?
I hope you're not in the legal profession.

Jaxhog · 06/06/2024 19:05

It isn't discrimination per-se. My 95 year old Mum still has a valid passport for id purposes, even though she isn't going abroad again.

Unfortunately, the reason that organisations are clamping down on this is because it's too easy to obtain other forms of ID that can then be used to scam people. I'm also in favour of a free UK ID card.

PS. This a lesson in why you should ALWAYS read the Ts&Cs.

OhmygodDont · 06/06/2024 18:57

Garlicker · 06/06/2024 18:54

@OhmygodDont, that's why I'm in favour of government-issued ID cards. I don't understand why Brits are so opposed to them. The way things are, you are excluded from loads of things unless you fork out for a passport. Govt ID is free in most countries.

I agree there, as I’ve said I don’t drive or fly but have a prov license just for id.

Garlicker · 06/06/2024 18:54

@OhmygodDont, that's why I'm in favour of government-issued ID cards. I don't understand why Brits are so opposed to them. The way things are, you are excluded from loads of things unless you fork out for a passport. Govt ID is free in most countries.

Garlicker · 06/06/2024 18:52

Miriad · 05/06/2024 17:55

You don’t need to travel to have a passport. You can get a passport for ID purposes and just put it in a drawer.

How is she proving her ID when required if she doesn’t have a passport or driving licence?

They cost £100! It's why I haven't got one.

I am excluded from certain things by not having a passport or driving licence. It pisses me off no end. You can get a student-type ID card, I think it's called PASS (?) for about £20 but fewer & fewer providers accept them now.

OhmygodDont · 06/06/2024 18:48

Supersimkin2 · 06/06/2024 18:24

Thanks, that’s right - and that there’s loads of other government ID that she can supply.

And are any of those Id’s generally accepted in other countries.

ZombiesAreClammyDodgers · 06/06/2024 18:47

She can still get a passport though...

Edited to add just saw she can't travel to get a passport. Perhaps you could cite the Equality Act to get them to reconsider?

IWantToBeASleepingCat · 06/06/2024 18:40

That's why l withdraw my money as soon as l get it released.. all small amounts... don't let it mount up.

PixieLaLar · 06/06/2024 18:36

This isn’t discrimination against disabilities, it’s simply accepting only these valid forms of ID. (That many disabled people do own)

Supersimkin2 · 06/06/2024 18:24

Thanks, that’s right - and that there’s loads of other government ID that she can supply.

OP posts:
Serrina · 06/06/2024 16:59

WalkingonWheels · 06/06/2024 13:30

But this isn't discriminatory access to ID. Disability does not stop anyone from applying for a passport. Some of us even drive too! Fancy that.

If you're going to bring money into it, many disabled people work. We aren't all "poor".

This definitely reeks of when people accuse us of "playing the disability card" when we can't get our own way. It's insulting to us.

I think the issue the OP is raising is that in question is physically unable to work or travel. It seems to me (although the disability hasn't been disclosed) that this particular person is completely housebound. They're physically unable to drive, so a provisional driving licence is out of the question and they aren't able to travel to the in person interview for a passport. I didn't realise this was necessary for a first adult passport, it wasn't when I applied for mine, but apparently it is now. So its quite a tricky situation.

Supersimkin2 · 06/06/2024 16:03

I’ve emailed Vinted with this link - might be interesting to see if they’ve got anything else to say than Gimme Passport.

OP posts:
Supersimkin2 · 06/06/2024 16:01

Banking policies have to be legal or they’re invalid. Banks who try it on occasionally get a smackdown in court, as we often see from the newspapers.

Disability discrimination is unlawful.

OP posts:
Supersimkin2 · 06/06/2024 15:29

Have I received anti-money-laundering training?

No. Neither has disabled NDN. Do we need it to use Vinted - really?

OP posts:
OhmygodDont · 06/06/2024 13:30

That’s the issue isn’t it. It’s not a vinted policy it’s a requirement for banking purposes to follow and adhere to the laws set for such online money companies it needs to be a offical government issued photo Id.

We as the U.K. only have two, a drivers licence or a passport. Other countries have those plus a national Id card which is presumably cheaper than a passport or drivers license.

WalkingonWheels · 06/06/2024 13:30

But this isn't discriminatory access to ID. Disability does not stop anyone from applying for a passport. Some of us even drive too! Fancy that.

If you're going to bring money into it, many disabled people work. We aren't all "poor".

This definitely reeks of when people accuse us of "playing the disability card" when we can't get our own way. It's insulting to us.

inamarina · 06/06/2024 12:55

MademoiselleRose · 06/06/2024 12:12

Is there a fee in those countries with national ID cards or is it free (paid by taxes) because it's mandatory? I can imagine would cost a government a fair bit to implement & run

In the 2 euro country I am a citizen of, yes there is a fee for the id card. A bit cheaper than passport though.
And you have to renew it every 10y or so, same as the passport. To note that the id card is not mandatory, what is mandatory is to have either passport or id card.

That’s been my experience too.

MademoiselleRose · 06/06/2024 12:52

Toolateforteeth · 06/06/2024 12:36

You are not overjoyed that your son will have to deal with people who understand the disability discrimination act? As opposed to having a Mum who clearly doesn't understand?
It's been explained many times on this thread, the law is quite clear in what constitutes discrimination, it's not a "personal opinion"

Asking for photo ID is not the issue. It's the discriminatory access to photo ID that is the problem.

I’m not overjoyed that he will deal with people who lack the basic understanding that a single company (Vinted) is not responsible for the fact that the only official forms of photo id in the UK are passport or driving licence.

Your suggestion that Vinted’s insistence to perform id checks diligently is discrimination is shocking.

MademoiselleRose · 06/06/2024 12:47

Rosscameasdoody · 06/06/2024 12:33

It’s the due diligence obligations that are presenting the problem, so I would think any action in respect of discrimination would be taken up with the regulatory body responsible. It’s an example of the kind of indirect discrimination disabled people face in many areas.

It’s an example of the kind of indirect discrimination disabled people face in many areas yes… but not from Vinted! They are only doing what they are supposed to.

Toolateforteeth · 06/06/2024 12:42

RayonSunrise · 06/06/2024 12:38

Years ago, there was a proposal for UK ID cards that would provide a gold standard for identity verification & citizen entitlements (NHS treatment, voting, etc) without requiring people to be travellers or drivers. It was lobbied against due to fears the government would have too much information about people before it really started.

This situation is one of the unexpected consequences of relying on "proxy services" to supply U.K. ID.

There were tales of it having to be carried at all times and it would be an offence to be found without one. Losing it would be a nightmare etc. I have no idea if these were scare stories, although I assumed they were at the time.